LibQUAL+™

LibQUAL+™ 2002 Dimensions

For the 2002 iteration of the LibQUAL+™ survey, the dimensions were once again refined based on analysis of the previous year's results. While the same four dimensions were retained, their titles were changed slightly to more clearly represent the questions and data. The list below displays the dimensions, along with the questions that relate to each of the four dimensions.

Access to Information (5 questions)

3) Complete runs of journal titles
8) Timely document delivery/interlibrary loan
9) Interdisciplinary library needs being addressed
19) Convenient business hours
22) Comprehensive print collections

Affect of Service (9 questions)

1) Willingness to help users
4) Employees who are consistently courteous
11) Dependability in handling users' service problems
14) Giving users individual attention
15) Employees who deal with users in a caring fashion
17) Employees who have the knowledge to answer user questions
18) Readiness to respond to users' questions
20) Employees who instill confidence in users
24) Employees who understand the needs of their users

2) Space that facilitates quiet study
10) A haven for quiet and solitude
13) A place for reflection and creativity
21) A comfortable and inviting location
23) A contemplative environment

5) Making electronic resources accessible from my home or office
6) Modern equipment that lets me easily access the information I need
7) A library website enabling me to locate information on my own
12) Easy-to-use access tools that allow me to find things on my own
16) Making information easily accessible for independent use
25) Convenient access to library collections