Mark Gillenson, Professor

Mark Gillenson


329 Fogelman Administration Building
Office Hours
By Appointment

About Mark Gillenson

Mark L. Gillenson is Professor of Business Information and Technology in the Fogelman College of Business & Economics of the University of Memphis in Memphis, TN. He received his B.S. degree in Mathematics from Rensselaer Polytechnic Institute, Troy, N.Y. and his M.S. and Ph.D. degrees in Computer and Information Science from The Ohio State University, Columbus, OH. Dr. Gillenson worked for the IBM Corp. for 15 years in a variety of positions, including seven years as a faculty member of the prestigious IBM Systems Research Institute. Subsequently, he was a professor at the University of Miami, Miami FL. Dr. Gillenson's areas of interest are software testing, database management systems, particularly database administration and database design, and electronic commerce. He is an associate editor of the Journal of Database Management. Dr. Gillenson's research has appeared in MIS Quarterly, Communications of the ACM, Methods of Information in Medicine, and other leading journals. His books include Strategic Planning, Systems Analysis, and Database Design, 1984, Database: Step-by-Step, 2nd edition, 1990, and Fundamentals of Database Management Systems, 2nd edition 2012, all published by John Wiley & Sons.


Doctor of Philosophy, Ohio State University
Master of Science, Ohio State University
Bachelor of Science, Rensselaer Polytechnic Institute


Teaching Interests

Software Testing; Database Management Systems; Strategic Use of Data; Data Administration; Electronic Commerce

Research Interests

Software Testing; Database Design; Strategic Use of Data; Data Administration; Electronic Commerce.

Selected Research

Zhang, X., Stafford, T. F., Dhaliwal, J. S., Gillenson, M. L., and Moeller, G. 2014. "Sources of Conflict between Developers and Testers in Software Development," Information & Management, (51:1), pp. 13-26.

Muthitacharoen, A. M., Zhang, X., and Gillenson, M. L. 2013. "What Matters and What Doesn't: Examining the Effectiveness of Surcharge Policies in C2C Online Auctions," Journal of Information Technology Management, (24:4), pp. 1-12.

Zhang, X., Dhaliwal, J. S., Gillenson, M. L., and Stafford, T. F. 2013. "The Impact of Conflict Judgments between Developers and Testers in Software Development," Journal of Database Management, (24:4), pp. 26-50.

Chen, L.; Meservy, T. O.; and Gillenson, M. 2012. "Understanding Information Systems Continuance for Information-Oriented Mobile Applications," Communications of the Association for Information Systems (30:9). Abstract

Yang, Y., Stafford, T. F., and Gillenson, M., 2011. "Satisfaction with Employee Relationship Management Systems: The Impact of Usefulness on Systems Quality Perceptions," European Journal of Information Systems (20), pp. 221–236. Abstract

Gillenson, M. L., Racer, M. J., Richardson, S. M., & Zhang, X. 2011 "Engaging testers early and throughout the software development process: Six models and a simulation study," Journal of Information Technology Management, (22:1), pp. 8-27. Abstract

Aiken, P., Gillenson, M. L., Zhang, X., & Rafner, D. 2011. "Data Management and Data Administration: Assessing 25 years of practice," Journal of Database Management, (22:3), pp. 24-45. Abstract

For a more comprehensive list of Dr. Gillenson's publications click here