Frequently Asked Questions
Campus Card FAQs
Where is the Campus Card Office located?
The Campus Card Office is located on the 5th floor of Wilder Tower on the main campus.
Lambuth-based students may have their Campus Card made in Varnell-Jones Hall.
I am a new student to the university. At what point will I have my Campus (ID) Card
made?
Your Campus Card may be made after you register for the current (or upcoming) semester.
Bring a current government or state issued ID (i.e. passport or state issued driver’s
license) that displays both your name and photograph.
The Campus Card Office is located on the 5th floor of Wilder Tower on the main campus. Lambuth-based students may have their Campus Card made in Varnell-Jones Hall.
I am a returning student to the university. Will my old Campus (ID) Card still work?
Possibly. However, we recommend you have a new Campus Card made. Your old Campus
Card may not have the functionality that a new Campus Card will provide. There is
no charge to make a Campus Card for a readmitted student.
Your Campus Card may be made after you register for the current (or upcoming) semester. Bring a current government or state issued ID (i.e. passport or state issued driver’s license) that displays both your name and photograph.
The Campus Card Office is located on the 5th floor of Wilder Tower on the main campus. Lambuth-based students may have their Campus Card made in Varnell-Jones Hall.
I am a new faculty or staff member. When will I get my Campus (ID) Card?
Every current employee, whether regular or temporary, is eligible to receive a Campus
Card. Faculty/Staff Campus Cards can be obtained in person at the Campus Card Office
by meeting the following criteria:
- Employment information can be verified on the PEAEMPL screen in the Banner Human Resources System .
- Bring a current government or state issued ID (i.e. passport or state issued driver’s license) that displays both your name and photograph.
- The Campus Card Office is located on the 5th floor of Wilder Tower on the main campus. Lambuth-based employees may have their Campus Card made in Varnell-Jones Hall.
My Campus (ID) Card is worn out – is there a charge to replace my card?
No. If your Campus Card is worn from normal use‚ it will be replaced at no charge.
You must turn in your current Campus Card when the new one is issued.
My Campus (ID) Card is damaged – is there a charge to replace my card?
Yes. There is a $10 charge for a replacement Campus Card when damage is due to misuse.
You must turn in your current Campus Card when the new one is issued.
My Campus (ID) Card is lost or stolen – is there a charge to replace my card?
Yes. There is a $10 charge for replacement Campus Card.
I lost my Campus Card, bought a replacement card, lost it then found my original
card – will the one I found work?
No. Once you replace your Campus Card, the previous one is no longer valid. Please
destroy the old card.
If I change my name‚ how do I replace my Campus (ID) Card?
There is no charge to update your Campus Card when you have changed your name. Students
must change their name at the Registrar's Office, Room 003 Wilder Tower. Faculty/staff
must change their name in Human Resources, Employee Records, 178 Administration Building.
Please note that the name change must be reflected in the Banner system before a replacement
card will be issued. You must turn in your current Campus Card when the new one is
issued.
I am having trouble with my Campus (ID) Card. Where should I go?
Technical problems with your Campus Card will be handled in the Campus Card Office,
500 Wilder Tower. Any other questions can be sent to campuscard@memphis.edu.
Why do I need a Campus (ID) Card?
Your Campus Card is your key to the following services upon validation:
Academics - Use for test taking identification.
Athletics - Your Campus Card is your student ticket (enrolled in 6 or more hours) for all athletic
events and to purchase student guest tickets.
Library Copier Services - Add money to your Campus Card (Tiger Funds) to make copies in all designated copiers
across campus.
Library - Check out books and materials.
Residence Halls - Gain access if you live in a residence hall.
Student Center Ticket Office - Obtain access (or purchase discounted tickets) to upcoming University events such
as concerts and performing arts.
Campus Recreation Center – Gain access to the Campus Recreation Center and to check out equipment.
University Health Service – Your Campus Card is required at Health Services.
Campus Card Policy
The Campus Card remains the property of the University of Memphis and is governed
by all its rules and regulations. To view the policy, please go to http://policies.memphis.edu/UM1623.htm.
Important Reminders about your Campus Card
- Protecting your Campus Card is your responsibility. If your Campus Card is lost or stolen, log in to www.memphis.edu/campuscard to deactivate it immediately.
- Do not loan your Campus Card to anyone.
- Do not mutilate your Campus Card, punch holes, or change any information. Any of these misuses will result in a $10.00 replacement charge.
Dining Dollars FAQs
What is the Dining Dollars Program?
It is a mandatory program in which all full time undergraduate students who attend
the University of Memphis participate. At the beginning of the fall and spring semester,
each student who is enrolled in 12 or more hours will automatically have $300 ($600
for the academic year) in Dining Dollars charged to their account which will be available
for use at campus dining and vending locations. The $300 per semester averages to
$2.68 per day or $18.75 per week to spend on campus for food, beverage, and snacks.
Dining Dollars are not charged for the summer semesters.
Is the Dining Dollars program free?
No, $300 is automatically assessed to your student account when you register for
12 hours or more and meet the criteria above. It is assessed just like other University
charges and cannot be waived.
What are the criteria for Dining Dollars?
- You are a full time undergraduate student enrolled in 12 or more hours
- Your classes are not exclusively at Dyersburg, Humboldt, or online
Explain how on-line classes are handled in regards to Dining Dollars.
- If you take 12 or more hours and all your classes are online, then you are exempt and are not included in the Dining Dollars program.
- If you take 12 or more hours and at least one of your classes is not online, then you are included in the Dining Dollars program unless the classes are at Dyersburg or Humboldt.
Explain how Dyersburg and Humboldt students are handled in regards to Dining Dollars.
If you take 12 or more hours and all your classes are at either of these centers,
you are exempt.
Is the Dining Dollars program only for students living on campus?
No. It is required for all full time undergraduate students who meet the program
criteria.
Can I add money to my Dining Dollars account?
Yes. You may do so by visiting the Student Financial Services windows adjacent to
115 Wilder Tower on the main campus and request additional money be added to your
Dining Dollars account. The Bursar's Office accepts cash, check, Visa, MasterCard,
Discover, and American Express.
You may also add funds using a credit or debit card on the Campus Card website at www.memphis.edu/campuscard.
When will my Dining Dollars be available for use?
Your Dining Dollars will be available the first day of classes if you have a Campus
Card.
Where can I use Dining Dollars?
Dining Dollars may be used in the dining halls, kiosks, Bookstore Café, and at vending
machines equipped with card readers. You may find these locations at the main campus,
Lambuth campus, Millington Center and Carrier Center.
Is there a map of Dining Dollar locations?
Up-to-date information on Dining Dollars locations may be found at http://bf.memphis.edu/tigermaps/dining.php.
How do I pay for Dining Dollars?
Since it has been assessed to your student account, you pay for it when you settle
your account with the Bursar. Up-to-date information on how to pay online can be found
at http://bf.memphis.edu/finance/bursar/loginchoice.php.
I am going to sign up for the installment plan. Can my Dining Dollars be included
in it?
Yes. The installment plan includes any tuition and Dining Dollars charges. There
is a fee to enroll in the installment plan. Also, keep in mind that if you include
your housing in the installment plan there is an additional fee. Up-to-date information
on the installment plan may be found at http://bf.memphis.edu/finance/bursar/installment.php.
Will my Financial Aid pay for Dining Dollars?
Yes. If you are receiving Financial Aid, including grants and/or scholarships, this
aid will be applied to all your student account charges including your Dining Dollars.
If you have an outstanding balance on your student account after all your Financial
Aid has been applied, then you are responsible for the outstanding charges as an out-of-pocket
expense.
Can I request more Financial Aid as a result of the Dining Dollars charge?
No. Living expenses, such as food, are already calculated as part of your aid award.
This cannot be increased. Up-to-date information about your Financial Aid can be found
at www.memphis.edu/financialaid.
If I am initially enrolled in 12 hours and at some time drop below 12 hours during
the semester, will I get a refund?
No.
If I add classes that take me from less than 12 hours to 12 hours or more, will I
be a participant?
Yes.
If I do not spend all of my Dining Dollars by the end of the fall semester, what
happens to my money?
If you have money left over at the end of the fall semester, it will remain in your
Dining Dollars account for use during the spring semester. You may request a refund
of any unused Dining Dollars at the end of fall semester for a specific period of
time. Refund requests are only accepted online. Up to date information on the refund
process may be found on the Campus Card website at www.memphis.edu/campuscard.
If I do not spend all of my Dining Dollars by the end of the spring semester, what
happens to my money?
You may request a refund of any unused Dining Dollars at the end of spring semester
for a specific period of time. Refund requests are only accepted online. If no refund
is requested, then all your unused Dining Dollars will be transferred to your Tiger
Fund$ account.
Up to date information on the refund process may be found on the Campus Card website at www.memphis.edu/campuscard.
Why did we implement the Dining Dollars program?
A committee made up of faculty, staff, and students was formed in 2008 to review
dining options in higher education and make recommendations on the future of dining
services on campus. Two recommendations were made:
- The Dining Dollars program would help engage undergraduate students in the university experience, which most often increases student involvement, resulting in higher retention rates and successful scholastic outcomes.
- Dining Dollars would allow the university to develop, with its food vendor, the dining program needed for the new University Center.
How do the cash registers and vending machines differentiate between Dining Dollars and Tiger Funds?
- The cashier will ask if you will be using Dining Dollars or Tiger Funds.
- The vending machines will automatically deduct from Dining Dollars first. If Dining Dollars are not available, then it will deduct the purchase from Tiger Funds.
If I don't meet the Dining Dollars program criteria, is there another option for
me?
Yes – Tiger Funds. Visit the Student Financial Services windows adjacent to 115 Wilder Tower on the
main campus and request a Tiger Funds account. The Bursar's Office accepts cash, check,
Visa, MasterCard, Discover, and American Express.
You may also add Tiger Funds using a credit or debit card on the Campus Card website at www.memphis.edu/campuscard.
