Follow the links below to answer your questions about getting started with RODP.

• Do I need a permit for an RODP course?

• I registered for an RODP course. Where do I get textbooks?

• Where and when do I access the RODP course site?

• My exams require a proctor.  How do I take a proctored exam?

• I have an issue with an RODP course. What should I do?

• I would like to dispute/appeal my RODP course final grade.

Do I need a permit for an RODP course?

First, attempt to register for your courses.  You should only submit a permit request if you have already tried to register for an RODP online course, and received an error message.

Our office issues permits for RODP courses except for Nursing (NURS), Education (ASTL, TEAE, or TELC), and Senior Project course UNIV 4995. (For contact information to request permits for those courses, please go to the Registrar's website.)

  - Request a permit for an RODP course.

  - Request a permit for COMM 7110 or a PRST course.

I registered for an RODP course. Where do I get textbooks?

You must access the RODP Virtual Bookstore to get information about your course textbooks and materials. (The University of Memphis bookstore does not sell RODP books.) Click on the Textbooks & Course Materials link and select your courses to see required and suggested textbooks. Please be sure to read the return policy and other important notices.

 - Order RODP Books

Where and when do I access the RODP course site?

RODP online courses are delivered through the RODP eLearn website.

• New students should first review the "Orientation for Online Students".  Read and complete all sections of the orientation.

• You will not be able to access courses until the first day of the semester, and be aware some delays may occur. 

• If you registered late, there will be a 24-48 hour delay in accessing your course.

• Once your courses are ready to be accessed, go to www.rodp.org/go-to-class. Follow the instructions to form your user name and password. Then go to elearn.rodp.org to log into class. You will not use the same username and password that you use at the University of Memphis! 

• If you have technical difficulties accessing your course (logging in, timing out, using your course tools) please call the AskRODP Help Desk at 1-866-550-7637 or go to their website at askrodp.custhelp.com (Note: You must be a a registered RODP student to utilize this service.)

My exams require a proctor.  How do I take a proctored exam?

Some RODP courses require your midterm and final exam be given to you by a proctor (someone appointed to supervise students during exams).

Students are responsible for identifying an appropriate proctor and setting up arrangements for taking exams according to specific guidelines.

If your RODP course indicates that you will have a proctored midterm and/or final exam, please read our proctoring policies for students and instructions for scheduling an exam appointment.

I have an issue with an RODP course. What should I do?

Students are responsible for communicating any course issues with the instructor first.  In the event that you do not receive the information that you need, you can contact us for assistance.  Please fill out all requested items on the form. We will contact you as soon as we have some information to share with you.

- Submit form for RODP course issue.

I would like to dispute/appeal my RODP course final grade.

UofM students enrolled in RODP courses who wish to dispute a final grade should first discuss the dispute with the instructor.  If you have unsuccessfully tried to contact the instructor, please submit our dispute form and we will help you make contact with the appropriate parties.

If have not come to a resolution and you are a UofM student who wishes to file a grade appeal for an RODP course, please review the University's procedures for grade appeals for undergraduate students or for graduate students.  Appeals must be based on evidence of successfully achieving the learning objectives set forth in the course, not how a better grade could be assigned under different circumstances.  If you wish to file an appeal and your petition meets the requirements stated in the UofM appeal policies linked above, please submit our appeal form to start the process.

- Submit form for RODP grade dispute 

- Submit form for RODP grade appeal