University of Memphis RODP Contacts:
To request assistance with a course, please go to http://helpdesk.memphis.edu and
enter a helpdesk ticket under the eCourseware option. Click here for details on submitting a helpdesk request.
Before the semester begins:
- Be aware of the due dates for posting non-attendance, final grades, etc. If you miss
the due date for final grades, you will have to complete a Grade Change form for EACH
student in the course in order to correct the grade.
Plan to email your students on the first day of class. If you have not heard from
a student by Friday of the first week of class, notify Mary Crites at firstname.lastname@example.org or 901-678-5784.
If you are teaching as an adjunct for RODP, you will be contacted by Elaine Walsh
about signing your contract no later than the end of the first week of classes.
Frequently-requested information about:
RODP resources for faculty
What is a mentor?
There are several types of mentors. To find out what they do, and who yours is, go
Who has access to your course site
- The course developer
- Mentors (faculty and program)
- University RODP administrators
- RODP staff
What is the course developer?
- Each RODP course has someone who has developed and maintains the course master, from
which all sections are cloned. This person is responsible for ensuring that semester
dates are correct; dropbox, discussion, quiz, and other dates are entered; all links
are working; and the course calendar is up to date for each semester.
- Your course developer may be from another TBR institution.
- This person should be enrolled in each course section.
- If you find something in your course section that is not correct,contact the course
developer first. It is the responsibility of the course director to make changes.S/he
may then either contact you with changes to be made OR make the changes in the section.
What you can/cannot do in your course site
- Sectional Faculty should not modify content.
- Changing due date and other incidentals are fine.
- Do not add/delete points!!!
- Sectional faculty cannot add content without first consulting with the course developer.(To
find out who your course developer is, simply look at the classlist in your section.)
Timelines for communication
- RODP guidelines require that you respond to emails within 48 hours of them being sent.
- RODP guidelines require that you post grades no later than two weeks after an assignment
- If for ANY reason you have a delay in either of these, please notify your students
via email as well as on the News area of your course site. You should also notify
your campus contact(s).
Please review the RODP plagiarim policy at http://www.rodp.org/current-students/student-affairs.
After the first instance, the instructor contacts the student for resolution (concern
should be documented by e-mail). Please cc your campus contact(s).
If there is any subsequent issue:
- The instructor contacts the UofM campus contact, who will communicate with the student's
RODP campus contact
- The student's RODP campus contact notifies the student for resolution.
- The RODP campus contact forwards case to the Vice President of Student Affairs or
the Campus Student Discipline Board for resolution.
- The student and the instructor may appeal the decision by following their campus'
Faculty Rights and Student Rights Appeal Process.
Grade change process
Student complaint process
Grade appeal process
Available resources that you can utilize (e.g., Smarthinking, etc.)
- Smarthinking: an online tutoring service available to RODP students. Please direct
your students to the following webpage for information on how to get started: http://www.rodp.org/current-students/virtual-student-services#vt
- Respondus: a software program that integrates with the D2L Assessment Tool. This tool
allows you to import questions from a "Test Bank" or your own test questions that
you have in a Word document. Webinars are offered periodically to demonstrate and
explain how Respondus works. To register for the webinar go to the RODP training site;
select Integrating Respondus into D2L and Using the Quiz Editor.
- FAQs: http://www.rodp.org/faculty-resources/faculty-faqs
- Additional Faculty Resources: http://www.rodp.org/faculty/additional-faculty-resources
Help Desk Ticketing System procedures
- Please enter a helpdesk ticket for help from your UofM faculty mentor, rather than
calling or emailing them. This way, they both get the email and access to the ticket
so that you can get immediate assistance.
- Go to helpdesk.memphis.edu and enter a helpdesk ticket for eCourseware --> Request
assistance for an RODP course (faculty).
External email address
- You should provide students with an external email account so that they can contact
you outside of the D2L system. We ask that you do this in case there is a technical
problem with D2L.
- Do not use @elearn.rodp.org. Sending an email to that address will result in a bounce.
- Use your @memphis.edu, not a personal email account
- You can forward memphis.edu account to personal account at iam.memphis.edu
- At iam.memphis.edu, you can also set up a vanity email account (e.g., email@example.com)
Please check your memphis.edu email account on a regular basis.
This is the account that the University utilizes for all official communications.
If you want to forward your Memphis.edu email to another account, you can do that
How to provide special access for assignments and dropboxes