Course: SCM201
Section: 1F08
Date: Not Yet Scheduled
Location: Fogelman College of Business, Executive Education Suite – Room 385
Program Fees: $895 per individual; 10% discount for 3 or more registrations from the same organization
Enroll online: Not Yet Scheduled

This extremely applicable two-day program is designed for executives, managers and other business professionals that are leading and/or supporting their organizations Business Process Excellence Program. Each attendee will receive insight on how to successfully deploy and manage a leading edge business process excellence program in addition to learning the latest trends and methodologies. Specific techniques will be discussed on how to establish a business process excellence program, organizing improvement projects and training your people. This program will be delivered in a workshop format that will allow participants to engage in numerous interactive learning activities.

Topics Covered in the Program Include:

• What does Process Excellence mean for your company?
• What are the latest techniques for improvement?
• • Lean
  • Six Sigma
  • Process Management
  • Supply Chain Management
  • Innovation and Design for Six Sigma
  • And how do I choose when to do what?
• How to lead and organize a quality program – Roles, Goals and Souls!
• • Strategy and Goals
  • Governance models
  • Building a case for change
• How to assess current process performance?
• How to implement quality and performance measurement systems
• What is ‘Voice of the Customer’?
• What is ‘Voice of the Process’?
• What is a Balanced Business Scorecard?
• Overcoming change issues – The burning bridge
• Integrating your IT, HR and Finance functions into the effort
• Re-energizing a program
• Where do we go from here?

Who Should Attend?

Executives, managers, and business professionals from every functional area of their organization will benefit from this program. Real world examples will be given that apply to manufacturing, service, government and not for profit organizations. Each module will include exercises that engage the participant and reinforce the learning. Each participant will be given the opportunity to develop an individual process excellence prescription for their organization.

Faculty: Ernie Nichols, Ph.D. and Mike Nichols, CSSMBB, CQA and CQMgr

Dr. Ernest Nichols is Associate Professor of Supply Chain and Operations Management in the Department of Marketing and Supply Chain Management. Dr. Nichols is also the Director of the Center for Supply Chain Management in the FedEx Institute of Technology at The University of Memphis. Ernie has conducted SCM consulting and educational programs for a number of Fortune 500 corporations and governmental agencies in the U.S. and abroad. Prior to his doctoral studies, was a management consultant with Dialog Systems, Inc. Ernie received his BA in Economics from the University of Maine, his MBA with a concentration in Materials and Logistics Management and Ph.D. in Business Administration from Michigan State University.

Mike Nichols is the principal consultant for Nichols Quality Associates with over 30 years experience in business process improvement. Nichols’ is immediate past president of the American Society for Quality and current Chairman of the Board.  His current clients include Cisco Systems, The Federal Reserve Bank of New York, Hess Oil and Aflac.  He also recently co-authored his second successful book, “Six Sigma for Financial Services, How Leading Companies are Driving Results with Lean, Six Sigma, and Process Management”.  His first book was “What is Six Sigma Process Management?”

Prior to starting his own company Mike was the Director of Six Sigma Design and a certified Senior MBB for American Express. Additionally, he provided strategic deployment consultation to leadership, global training support, and he managed a multi-million dollar portfolio of Six Sigma projects.  Prior to that he spent 23 years with FedEx, primarily in management and performance engineering positions.

Mike is a Certified Quality Engineer, Certified Quality Manager, and Certified Quality Auditor by the American Society for Quality.  He was appointed a Fellow of the Society in recognition for his contributions to quality. He has also served as a three-time examiner for the Tennessee Quality Award, and as an examiner and a two-time judge for the Greater Memphis Award for Quality. Currently he is serving on the Board of Judges for the North Carolina Award for Excellence.