2011 Faculty Handbook
Chapter 5 - Instruction
|Textbooks and Faculty-Produced Instructional Materials|
The selection of textbooks is a departmental function. Faculty members submit, through the department chair, orders for books and supplies required in their classes. Faculty may submit textbook requests on-line at The University Store website: http://uofmemphis.bkstr.comrn
Copyrighted material prepared by the University of Memphis faculty and staff may be required for student purchase only by the unanimous decision of a committee of the department in which it is to be used (see Policy UM1669 - Faculty Authored Educational Material). The purchase of these materials must also be approved by the department chair and, in the case of materials designed only for University of Memphis audiences, the dean. The dean will approve the selection process to assure its objectivity. In addition, anyone preparing materials to be copyrighted and designed only for a University of Memphis audience must obtain advance approval to avoid possible financial loss and must comply with Policy UM1607- Intellectual Property.rn
Faculty-authored material that students are required to purchase may not be sold directly to students by a faculty member, department, or college, but must be available for purchase at established outlets, including the University Bookstore.
The University of Memphis Code of Student Conduct defines academic misconduct as all acts of cheating and plagiarism. Academic Dishonesty is defined and maintained on the Office of Judicial and Ehtical Programs website at http://saweb.memphis.edu/judicialaffairs/dishonesty/definitions.htm
Faculty, teaching assistants, and staff are encouraged to contact the Office of Judicial and Ethical Programs if they suspect dishonesty to discuss various responses under University policies. See also the Code of Student Conduct in the Student Handbook at http://www.memphis.edu/ stuhand2/. As a first step, a faculty member may meet with the student to determine if an actual violation has occurred. Faculty may also take the following actions.
Request for hearing
A faculty member who has good cause to believe a student has engaged in academic misconduct may request a hearing of the allegation of academic misconduct by contacting the chair of the Academic Discipline Committee or the University judicial officer. A student found guilty of academic misconduct by the Academic Discipline Committee may be awarded a grade of "F" for the course, assignment, or examination at issue, and is also subject to additional disciplinary sanctions including suspension or expulsion. A hearing before the Academic Discipline Committee is conducted under the procedures provided in the Code for Student Conduct. The committee members are faculty and students appointed annually by the president.
A faculty member who has good cause to believe that a student has engaged in academic misconduct may choose to exercise summary discipline as outlined below.
A student's grade in the course, assignment, or examination affected by the alleged academic misconduct may be lowered to any extent, including a grade of "F."
If a faculty member exercises summary discipline, the faculty member must notify the appropriate department chair of the action. The department chair will notify the student of the action in writing and advise the student of the right to appeal the summary discipline to the Academic Discipline Committee.
Student Appeal of Summary Discipline: a student may appeal an exercise of summary discipline by a faculty member to the Academic Discipline Committee.
Multiple Acts of Academic Misconduct
Any student who receives more than one "F" as a result of summary discipline by a faculty member may be summoned to appear before the Academic Discipline Committee and may be subject to additional sanctions, including suspension or expulsion. A decision of the Academic Discipline Committee may be appealed by the student to the University Appeals Committee.
In addition to receiving a lower grade on an assignment or in the course, the following sanctions may be imposed by the Academic Discipline Committee upon any student found to have engaged in academic dishonesty.
The University of Memphis is committed to quality academic advising that fosters student growth and development. Quality advising helps students understand the aims and purposes of higher education; provides information and resources concerning the University's program, opportunities, and requirements; and helps students identify their educational and career goals. Faculty advisors have the following responsibilities:
Advising assistance is available from the college-level advisor or degree analyst. A handbook designed to assist advisors is available in each department chair's office and also in Academic Affairs. For graduate advisors, the Graduate Coordinator's Handbook is available in each departmental graduate coordinator's office.
Advising Student Organizations
Faculty members are at times asked to serve as advisors to honorary, leadership, and recognition societies, professional organizations, social fraternities and sororities, and special interest groups (e.g., political, religious, athletic), each of which is expected to have a faculty or administrative advisor. Advisors generally work with organizations on matters such as leadership, finance, and general operations. In addition, faculty advisors are expected to keep up-to-date records and sign for the expenditures from student activity fees. Further information for faculty is available from the Office of Student Organizations.
|Confidentiality of Student Records (The Buckley Amendment)|
It is the policy of the Tennessee Board of Regents and the University of Memphis to comply with the Family Education Rights and Privacy Act (also called FERPA or the Buckley Amendment). The Buckley Amendment was designed to protect the confidentiality of personally identifiable educational records of students and former students. Each faculty and staff member employed by the University of Memphis is individually responsible for complying with its provisions. Full guidelines are available in the Office of the Registrar and departmental offices or on the U. S. Department of Education web site (http://www.ed.gov/ ). Violations of the Buckley Amendment may subject a faculty or staff member to disciplinary action.
According to the Buckley Amendment:
Faculty have ultimate control over classroom behavior and may eject from the classroom any student engaged in disruptive or violent conduct. Disruptive conduct includes conduct that intentionally interferes with normal classroom procedure or presentation of the instructor or other student(s), with academic evaluation, or with another student's right to pursue course work. Classroom misconduct also includes any physical abuse or threat of abuse that is dangerous to the health, safety, or well-being of the instructor or other students whether on or off campus as related to classroom procedure or academic evaluation (UofM Policy No. I:2E:00:05).
Faculty must report any incident to the University judicial officer and the department chair. The University judicial officer will meet with the instructor and the chair to determine the appropriate action before the next class period. If there is disagreement as to readmission, the student will be excluded from the classroom pending a hearing. If there is agreement for readmission, the student will be readmitted subject to any restrictions or discipline prescribed by the University judicial officer.
When it is determined that the student should not be readmitted, or where there is disagreement, the University judicial officer will arrange a hearing. The hearing should be before the dean of the college where the incident occurred or a designee, the University judicial officer or a designee, and a student appointed by the president. The purpose of the hearing will be to determine whether the student will be readmitted to the classroom. The hearing must be conducted within five class days under the procedures set forth in the Code of Student Conduct. An appeal to the president is available.
When a student is readmitted and circumstances warrant, the University judicial officer may initiate formal disciplinary charges as set forth in the section entitled "The Code of Student Conduct Hearing Procedures" in the Code of Student Conduct.
Evaluation of student work at the University of Memphis is expressed by letters, which are converted to numbers (quality points) for the purposes of averaging grades. Grades and Quality Points are maintained in the Registrar's Office and can be found at http://www.memphis.edu/registrar/student/records/gpa.htm.
1. This grading system does not apply to the Cecil C. Humphreys School of Law.
2. The audit grade (AD) is posted on a student record only if a faculty member judges that a student has attended enough classes to earn the notation. Audit students should be informed at the beginning of the semester that the AD notation will be based only on attendance since university policy restricts audit students from participation in the class.
3. The grade of Incomplete (I) indicates that a student has not completed a course for some unavoidable reason that the instructor has found acceptable. Unless the student completes the requirements for removal of "I" within 45 days (90 days for graduate courses) from the end of the semester or summer session in which it was received, the grade will be changed to "F". Extensions may be granted if the instructor's absence from the campus makes it impossible for a student to remove the "I" or in other circumstances acceptable to the instructor. A grade other than "I" or "IP" ("in progress" for graduate courses) may not be changed as the result of additional work after a grade has been submitted to the Registrar's Office. Grades may be appealed, as described below.
Approximately a week before the end of each term, faculty will be notified to record final grades. Grades are due within 44 hours after the last examination. A grade of "F" must be assigned to students who begin attendance, stop attending, and failed to withdraw; faculty must also report the last date of known attendance for these students. The date of last attendance may be based on the last test taken or last assignment submitted if class attendance is not a requirement.
Safeguarding and Retaining Grades
Faculty members are responsible for insuring the documentation of students' standing in classes throughout the semester. At a minimum, a duplicate grade record should be stored in an alternate location, and the department chair should be notified of that location. This will insure that grades are protected in the event of the death or serious illness of the instructor, or a natural disaster destroys the original grade book, test papers, or other documentation.
Faculty should keep the records on which final grades are based for at least twelve months. Term papers and examinations may be returned to students, but a record of scores used to calculate the final grade should be maintained.
Faculty should post grades in the myMemphis portal as instructed on the Registrar's website at http://www.memphis.edu/registrar/faculty/index.htm. Grades are available to students on-their student portal page within two to three days after they are reported to the Registrar's Office.
Withholding Grade Reports
Tennessee law requires the University to withhold grade reports, transcripts, and diplomas from students who have financial obligations to the university. Faculty members should check with the Registrar's Office before furnishing anyone with a written certification of final grades.
Once grades are submitted to the Registrar's Office, they can be changed only by the faculty member except as provided for in the Grade Appeals Procedure. Grades other than I and IP may not be changed after they are submitted solely on the basis of additional work by students. Grade changes for undergraduate courses are made in writing by faculty through the department chair to the Registrar's Office (Corrections). Grade changes for graduate courses must be made in writing to the dean of the Graduate School.
Undergraduate Grade Appeals
The undergraduate grade appeal procedure is designed to provide any undergraduate student at The University of Memphis with a clearly defined avenue for appealing the assignment of a course grade that a student believes was based on prejudice, discrimination, arbitrary or capricious action, or other reasons not related to academic performance. In all cases the complaining student has the burden of proof with respect to the allegations in the complaint and in the request for a hearing. Students pursuing the appeals procedure must follow steps one through three listed below and file for a hearing in accordance with the following time limits. Grade appeals for the fall semester must be filed in the Office of the Vice Provost for Undergraduate Programs by March 15 following the semester in which the grade was earned. Grade appeals for the spring or summer semesters must be filed in the Office of the Vice Provost for Undergraduate Programs by October 15 of the same year. If a student fails to pursue the procedure within the time limits, the disposition of the student's complaint made in the previous step becomes final. If the dean or chair fails to respond to the student's complaint within the time limits, the Undergraduate Grade Appeals Committee will act on the student's complaint. The procedure is terminated if the student and the instructor agree on the grade or if the student fails to appeal a decision within the appropriate time limit. All correspondence and records will be retained in the office in which the complaint is terminated.
Step 1. The student will first consult with the instructor in an effort to provide a satisfactory resolution of the complaint. In the event the student cannot schedule a meeting with the instructor, the student may contact the department chair, who will schedule the meeting between the student and the instructor. The only exception to this procedure is the case where the instructor has been terminated by the university or is unavailable, so that it is impossible to complete Step 1.
Step 2. If the complaint is not resolved in Step 1, the student may present the complaint in writing to the chair of the department in which the course was offered. In consultation with the instructor and the student, the department chair will attempt to resolve the complaint within a fifteen (15) day period dating from the formal presentation of the written complaint. The department chair may counsel with faculty of the department. If the department chair was the instructor or if for any reason the chair disqualifies herself or himself, the student may proceed to Step 3. The student's grade may be changed in Step 2 by the written consent of the instructor and the student.
Step 3. If the complaint cannot be resolved at the level of Step 2 within the prescribed fifteen (15) day period, the student may appeal further by presenting to the dean of the college a written statement that clearly explains the basis of the appeal (prejudice, discrimination, arbitrary or capricious action, or other reasons not related to academic performance), the evidence for this appeal, and any supporting data. The chair must also forward a copy of all correspondence and records to the dean. The dean may utilize any resources available to the dean's office to resolve the grade conflict within a fifteen (15) day period. If the dean finds that the request does not have merit, the dean will so notify the student, the instructor, and the chair. If the dean and the chair are in agreement that the grade should be changed, either raised or lowered, the dean will be empowered to change the grade without the instructor's consent; otherwise the grade will remain as recorded. Either the student or the instructor may appeal the dean's decision made under Step 3 by filing a written request in the Office of the Vice Provost for Undergraduate Programs for a hearing before the University Grade Appeals Committee within the time limit set forth above. In the event of such an appeal, the decision will be stayed, pending the completion of the procedure in Step 4. The dean must be provided a copy of the hearing request.
Step 4. The person requesting a hearing before the University Grade Appeals Committee must complete a grade appeal form provided by the Office of the Vice Provost for Academic Affairs by March 15 for grades earned the preceding fall semester and by October 15 for grades earned the preceding spring and summer semesters. All supporting documents should be included with this form at the time of submission. The vice provost for academic affairs will forward the request to the chair of the undergraduate grade appeal committee. The chair will subsequently distribute copies of the request to the members of the committee for consideration. If the committee finds that the student's or the instructor's request merits a hearing, the committee will notify the student, the instructor, the chair, and the college dean of the time and location of the hearing. If the committee finds that the request does not merit a hearing, the student and the instructor are to be notified in writing. The University Grade Appeals Committee will function as a review board and has the power to allow the assigned grade to stand or to raise or lower the assigned grade. Its decision must be formally announced, in writing, to all parties. The decision of the University Grade Appeals Committee will be final. The University Grade Appeals Committee will be composed of seven members and seven alternates as follows:
A chair designated by the vice provost for academic affairs, a faculty member and alternate designated by the dean of the college involved, two faculty members and two alternates elected by the Faculty Senate, one student and one alternate from the college involved, and two students and two alternates selected through the Student Government Association. Although the primary responsibility of the committee is to review appeals, the committee will report any obvious discriminatory or capricious conduct on the part of either the student or the instructor to the appropriate vice provost for consideration and action.
Graduate Grade and Retention Appeal Procedures
These appeal procedures are designed to provide any graduate student with a clearly defined avenue for appealing the assignment of a course grade by an instructor or dismissal from a graduate program. Both appeals procedures, grade appeals and retention appeals, are specifically designed to review a decision that the graduate student believes to be based on prejudice, discrimination, arbitrary or capricious action, or other reasons not related to academic performance. In all cases the complaining students have the burden of proof with respect to the allegations in the complaint and in the request for a hearing. The graduate grade appeal procedure begins in the department with the course instructor. If the dispute is not resolved with the course instructor, the student then obtains a Graduate Grade Appeal Form in the Graduate School Office (also available online at http://www.memphis.edu/gradcatalog/gradeappeals.php in order to continue the appeal. The grade appeal procedure is a four-step process that may result in a hearing before the Graduate Grade Appeals Committee. For details of the graduate grade appeal procedure, see the graduate bulletin. The retention appeal procedure begins with a student requesting from the department chair, in writing, a review of the dismissal from a program. The retention appeal is a four-step procedure that may result in a hearing before the University Council for Graduate Studies and Research. For details of the graduate retention appeal procedure, see the graduate bulletin.
Students may not attend classes unless they are properly enrolled. A class attendance worksheet is sent to all faculty for the first class session to record each student's initial attendance. Students attending class, but who are not listed on the attendance worksheet, are required to process a "late add" in their dean's office. The names of students who have not attended any class for the first two weeks of the regular semester, or the first week for shorter sessions, must be reported to the Registrar's Office. Following the last day to add classes, faculty are sent verification rosters of all students officially enrolled in their classes.
Faculty with Student Information System (Banner) access may print or download "real-time" class lists at any time. Students are allowed to drop classes up through approximately midsession. Instructions for copying a class list into a spreadsheet for a grade book are available at http://www.enrollment.memphis.edu/registrar/forms.htm.
|Faculty Teaching Loads||Each semester, the chairs face a significant number of challenges in balancing the needs of their departments. It is the chairs responsibility to ensure that teaching and service loads are equitably distributed among the faculty, allowing research-active faculty adequate time in which to carry out their research. Simultaneously, the chair has to respond to the demands placed upon the department: e.g., the number of general education classes to be taught, the number of majors to be supported, the number of faculty vacancies to be filled, the number of graduate programs to be supported, the amount of part-time money that is available, and so forth).
In balancing the needs of the department, the chairs should use the following general guidelines:
Teaching load discussions should take place during the faculty members annual evaluation period.
|Course Introduction and Syllabus|
At the first meeting of a class, faculty should discuss the specific objectives of the course; outline the topics to be studied; announce the number and nature of required reports, experiments, and tests; and explain the means that will be used to evaluate students' work. This information should be included in a course syllabus distributed to the class. For undergraduate classes, the attendance policy (see below) should also be described.
|Class Attendance and Grading|
At their discretion, faculty may use class attendance in determining grades. If attendance is used, a complete written statement of the attendance policy that details the weight of attendance in determining the final grade must be given along with the course syllabus to students present at the first and second meetings of the class.
Medical Absences. Student Health Services does not document medical absences for students. If a medical excuse is required as part of a class attendance policy, students must obtain this service at another health facility.
Faculty members are expected to establish, publicize, and maintain scheduled office hours during which they are available to students for conferences and special instruction. Specific policies regarding office hours are set within individual departments. These policies are applicable to those teaching the summer session as well as in the regular semesters. See also UofM Policy UM 1286 - Faculty Office Hours).
Meetings of the University faculty are called by the president, provost or a designated representative and the dates are published in the bulletins. Faculty are expected to attend these meetings. College meetings are called by the deans, who will announce times and locations.
A faculty member who must be absent from a class for any reason is responsible for seeing that the class receives instruction. For an anticipated absence the faculty member will propose a plan to the department chair, who will notify the college dean. If the absence is unanticipated, the chair will make emergency arrangements and notify the college dean as soon as practicable. For a prolonged absence necessitating the employment of a substitute teacher, the faculty member and department chair must make arrangements with the college dean and the provost. See also the section of this Handbook on sick leave and Policy UM1544 - Sick Leave and Bereavement Leave.
|Inclement Weather and Emergency Closings|
When inclement weather or other emergency situations make driving hazardous, university officials may curtail all operations until conditions improve. Unless and until an official closing announcement is issued by local news media, faculty members are expected to hold classes as usual. Questions regarding cancellation of classes or curtailing of operations should be addressed to the department chair or call the emergency hotline 901-678-0888. Reference: http://policies.memphis.edu/UM1531.htm
|Veterans' and Athletes' Progress Reports|
The University is required to submit to the Veterans Administration information regarding class attendance and participation of veterans and dependents receiving benefits. Twice a semester and once during each summer term, faculty are asked to complete and return forms to the Office of Veterans Services for students enrolled in their classes. Reference: http://www.memphis.edu/registrar/student/register/veterans.htm
The Center for Athletic Academic Services asks faculty approximately twice a semester for progress reports of athletes in their classes. The Center provides counseling, tutoring, scheduling assistance, career planning, and special services for all University of Memphis student athletes. Reference: http://www.memphis.edu/caas/
The schedule of final examinations is published in the Schedule of Classes each semester. Examinations are to start promptly at the designated times and may not extend beyond the period indicated (two hours for the fall and spring semesters, ninety minutes for the summer terms). Faculty members may not give examinations at a time other than the scheduled one, except with written permission from the department chair and college dean. Make-up examinations may be given after the scheduled time to students who have been absent and who are able to justify their absence.
A student who is absent from the final examination without permission of the faculty member incurs a grade of F and may, depending on the weight of the examination in determining the final grade, incur a grade of F for the course.
The University's annual commencement consists of three convocations: spring (May), summer (August), and winter (December). At least one-fourth of all full-time faculty members in each department are to participate in the spring and winter convocations; in the summer, one-fourth of the faculty who teach in the second term, plus the chair or a designee, are to participate.
Selection of participants is the responsibility of the department chair. At least six weeks prior to each convocation, the chair will furnish the director of commencement with their names. Academic regalia should be ordered at least one month before the convocation through the Commencement Office.
|Sources of Student Support|
The Academic Common Market
The Academic Common Market is designed to allow students from southern states to pay state tuition while attending the University of Memphis. This arrangement is available only for students whose home states do not offer the designated program. The participating states are Alabama, Arkansas, Delaware, Florida, Georgia, Kentucky, Louisiana, Maryland, Mississippi, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Virginia, and West Virginia. A list of available programs can be obtained from the state coordinator in a student's home state or from the Office of the Dean of the Graduate School. Current SREB common market guidelines and requirements may be found on the web at www.sreb.org/programs/acm/acmindex.asp.
There are two requirements: (1) students must be fully admitted to a degree-seeking program that has been approved as an Academic Common Market program (non-degree and conditional students are ineligible); (2) students must obtain a letter certifying residency from their home state's Academic Common Market coordinator.
Adult Services http://www.memphis.edu/acss/
Adult and Commuter Student Services serves adult students who are beginning or returning to school after some time in the workplace or home, and traditional and non-traditional age commuter students. Adult Services maintains the Adult Information Center, a resource area where services and special programming for this student population is posted regularly. Information on the adult scholarship program is also available.
Athletic Academic Support Services http://www.memphis.edu/caas/
The Center for Athletic Academic Services is located in Wilder Tower and provides counseling, tutoring, scheduling assistance, career planning, and special services for all the University of Memphis student athletes. The center also handles NCAA interpretations and the academic eligibility requirements of student athletes.
Counseling, Tutoring and Testing http://www.memphis.edu/ctt/
Counseling, Tutoring and Testing is a comprehensive counseling and assistance facility providing academic, psychological, and career resources for students. Counseling, Tutoring and Testing encompasses a variety of free counseling and helping activities through its offices for Academic Counseling, Psychological Counseling, and Student Disability Services.
All freshmen, transfer, and readmitted undergraduate students who have not decided upon an academic major are assigned to the Academic Counseling Unit (ACU). The purpose of the ACU is to provide academic counseling that will prepare students to choose a major and then be enrolled in one of the University of Memphis's degree-granting colleges. The counselors are available by appointment to discuss the many academic programs offered and to help students explore these possibilities as they relate to their personal and educational goals.
The psychological counseling component provides students with the opportunity to discuss and explore any concerns and feelings that are of importance to them. This includes problems in relationships, feelings of loneliness or inadequacy, family or marriage difficulties, depression, the inability to concentrate or study, or simply "feeling the need to talk things out." The staff is professionally trained and experienced in working with a wide variety of student concerns through individual and group counseling, testing, programs and workshops, and referral to additional service centers on and off campus.
Student Disability Services http://www.memphis.edu/sds/disabilitysvcs/index.php
The Student Disability Services Office provides, arranges, and coordinates academic accommodations and support services to qualified students with disabilities to enable them to fully access the educational opportunities at The University of Memphis. To establish eligibility for disability accommodations and services, students are required to register with the Student Disability Services Office and provide current medical or psycho-educational documentation of the disability from a professional who is appropriately qualified to diagnose the particular disability. Disability information is strictly confidential, is not released without written consent, and does not appear on transcripts or any permanent record of the University.
Students must follow established University procedures for obtaining accommodations and services. Specific accommodations and services are determined on an individual basis and are based on documented functional limitations resulting from the disability. Services available include orientation to disability services, assessment of disability-related needs, academic accommodation plans each semester, test accommodations, books on tape, note takers, readers, scribes, interpreters, Braille, enlarged print, loan of adaptive aids and special equipment, adaptive computer lab, guidance and counseling, adapted campus housing, accessible parking, and limited campus shuttle service.
Since some services require advance notice, applicants are requested to provide sufficient notice to Student Disability Services of anticipated needs and expected date of enrollment. For more detailed information, please contact the Director of Student Disability Services at 678-3070.
Educational Support Program http://www.memphis.edu/esp/
The Educational Support Program (ESP) provides free tutorials through six learning centers: Academic Enhancement (General Education courses, study, reading, test-taking strategies), English (writing across the curriculum), Mathematics (math for all courses), Business (all courses in those majors), Foreign Language (Spanish and other languages), and Engineering or Engineering Technology (all majors). Students must be enrolled in the course at the University of Memphis for which the tutorial is requested. Tutors are available for both individual and group study sessions. Computer programs for graduate exams are for student use. Workshops are regularly presented and can be scheduled for classes and organizations.
Childcare Services http://www.memphis.edu/childcareweb/
Childcare services are available for the University of Memphis students at a modest fee. Space is available on a first come, first served basis. The center accepts children between the ages of 30 months and 12 years. Hours of oepration are posted on the web at http://www.memphis.edu/childcareweb/hours.php. The Child Care Center is located at 3875 Tiger Paw South (Northeast of the Central Avenue Parking Lot-adjacent to the University town-home community).
Intensive English for Internationals http://www.memphis.edu/iei/index.php
The Intensive English language program is available to meet the needs of internationals in Memphis and the surrounding area, and from abroad. English language instruction for nonnative speakers of English is offered at five levels of instruction. For students coming from abroad, the program follows the University calendar for the fall and spring semesters. An eight-week session is offered during the summer. Internationals residing locally can enroll for shorter periods of time. Classes designed to meet special needs can be arranged outside of those regularly scheduled.
Center for International Programs and Services (CIPS) http://www.memphis.edu/cips/index.php
The International Students Office in the Center for International Programs and Services advises international students, visiting scholars, and researchers regarding federal immigration regulations, health insurance matters, employment issues, and personal concerns, as well as prepares federal documents necessary for visiting scholars' entrance into the United States.
The office also advises the International Students Association and several international student clubs.
The Office of Minority Affairs http://www.memphis.edu/minorityaffairs/
The Office of Minority Affairs advises minority students regarding academic, social, personal, and financial concerns. The office also assists minority student organizations with program planning and management.