Prof. Janz Publishes a Study of Electronic Medical Records Usage by Nurses.  Brings Author and Disney Speakers to Campus

Electronic Medical Records in Nursing citation:

Hennington, A.H., Janz, B.D., Amis, J., and Nichols, E.L. (2009). "Understanding the Multidimensionality of Information Systems Use: A Study of Nurses' Use of a Mandated Electronic Medical Record System." Communications of the Association for Information Systems, 25.

Disney Speakers:  In May, Dr. Brian Janz brought "cast members" from Walt Disney World's Disney Institute to the University of Memphis to speak to over 200 members of the Memphis business community on how they can enjoy the same levels of customer intimacy, employee loyalty, and innovation that has made the Disney Corporation legendary for decades.  In a separate program, Dr. Janz arranged for the Disney Institute to present their secrets to world-class customer service to over 150 employees of the University of Memphis.

Author on Campus: In June, Dr. Janz brought Emily Yellin, author of Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives to campus to present her findings related to best and worst practices related to customer service.  Again, well over 100 University of Memphis employees attended this event.