Fogelman College of Business and Economics
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Dr. Bill Kettinger Receives Recognition for Published Article

For release:  June 26, 2012

Dr. Bill Kettinger, Professor and FedEx Chair of Excellence at Fogelman College, has been recognized for his academic contributions in the field of Management Information Systems. His paper, “The Successful Implementation of Customer Relationship Management (CRM) System Projects,” has been designated as the best article of 2011 by a prestigious academic journal. The article was published in DATABASE, an Association of Computer Machinery (ACM) journal. Since its recognition as best article of 2011, Dr. Kettinger’s paper has been subsequently nominated to compete in the annual Association of Information Systems (AIS) best paper competition. The article was co-authored with Varun Grover (Clemson), Khawaja Saeed (Wichita State) and Subo Guha (Computer Associates Inc.).  

Dr. Kettinger has over 100 publications including 4 books and more than 60 refereed journal articles in publications such as MIS Quarterly, JMIS, JAIS, EJIS, ISJ, Decision Sciences and Sloan Management Review. He has written numerous monographs, book chapters, proceedings and teaching cases. He was ranked 25th in the world among authors published in the Association of Information System’s most noteworthy journals and was ranked 15th for the most appearances in MIS Quarterly over a twenty year period (1991-2011). He currently holds the position as a Senior Editor of MISQ Executive and serves as an Associate Editor of Information Systems Research and JAIS.

Dr. Kettinger’s research interests range from Digital Business Strategy, IS Service Quality,  Strategic Information Management, IT-enabled Platform Organizations, IT-enabled Control of Autonomous Professionals and Process Redesign.

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Last Updated: 6/26/12