Passionate user experience leader and change agent focused on making the world a better place, online and offline, by bringing empathy, passion, clarity and innovation to every project touched. 20+ years experience leading human-centered digital innovation and strategic design thinking. Extensive background in customer experience mapping, team leadership and collaboration. Passionate facilitator of ThinkFactory® / Gamestorming workshops. Founder of the region's first technology-focused usability testing lab. Certified Scrum Master (CSM) and VP of User Experience Strategy at Lokion. Learn more here.