Your entry point for information about all aspects of computing at The University
of Memphis is the Information Technology Division home page.
You may find answers to many questions online in the Ask Tom database.
You may be able to handle some questions or problems by calling the Helpdesk at 901.678.8888
or by filing a ticket with the Helpdesk at https://umhelpdesk.memphis.edu/, but other things may require that you pay a visit in person to the Helpdesk in 100
UUIDs and passwords
Access to any computing facility ordinarily requires a user name and a password. At
The University of Memphis, these are a Universal User ID (UUID) and password that
are created for every member of the university community. At present, many of the
facilities require separate log-ins using the UUID and password, but the university
is working toward a system in which eventually a single log-in to the myMemphis portal will give access to all computing facilities.
You should be informed of your UUID and password at some time during your orientation
to the university. If not, visit the Helpdesk in 100 Administration Building.
Your UUID is a matter of public record, but you should guard your password carefully.
For safety, the system requires that you change your password periodically (at least
once a year), and you should change it immediately if you suspect that it has been
revealed to anyone. You may change your password by using http://iam.memphis.edu/ or by visiting the Helpdesk in 100 Administration Building.
For more information about UUIDs, go to the Information Technology Divison page about UUID.
NOTE: It is easy to confuse similar-sounding things, so be careful.
Your UUID is not the same as your U number. Your UUID consists of eight or fewer characters
which may be either letters or digits and identifies you on the university’s computing
systems. Your U number (also called University ID Number, Banner ID Number, or Student
ID Number) consists of the letter U followed by eight digits and is used instead of
your Social Security Number to identify you in university records. For information
about your U number, go to the Registrar’s page about U numbers.
Recent changes added another possibility for confusion. For computer systems on our
campus your user name is simply your UUID. On the e-mail system, which is part of
Microsoft Office 365, your user name is UUID@memphis.edu. Why not simply your UUID?
Office 365 hosts many enterprises and it must know your institution as well as your UUID at that institution
in order to identify you unambiguously.
All persons at The University of Memphis are automatically assigned e-mail accounts.
Your e-mail address is UUID@memphis.edu (where UUID is your Universal User ID as explained above). University offices that need to send you e-mail will assume that you are using
your university e-mail account and will send the messages to it. If you never use
it, preferring to use an outside account, you will miss these messages unless you
arrange for automatic forwarding. You may go to the Web site http://iam.memphis.edu/ to set up forwarding to your preferred address.
Your UUID is unique, and the university pledges that no other person at the university
will ever be assigned the same UUID. To ensure that uniqueness, the system often truncates
a person’s name, leaves out vowels, or adds numerals, so many UUIDs end up giving
little indication of the person’s “real” name (who in the world might geschnb7 be?). Now you may use http://iam.memphis.edu/ to choose a more meaningful user name for your e-mail. While some refer to these
as “vanity” user names, you cannot choose literally any user name you would like —
the system will offer you a lengthy list of possibilities, based on various combinations
of your name or possible nicknames, some of which may be rather far-fetched. Many
persons will probably choose a straightforward user name (our Administrative Associate
chose Karen.Bradley, which is easier to remember and recognize than her official UUID,
klbradly, and has the added advantage of spelling her name correctly).
Points to remember about the “vanity” user name:
- It works only in e-mail addresses. You cannot use it instead of your official UUID
to log-in to computing facilities.
- Once you have selected a “vanity” user name, persons who send you e-mail may use either
it or your official UUID on the address line. Either one will work for them.
- Your “vanity” user name is temporary. It is not guaranteed to remain unique forever.
But if you claim one, it will not be issued to anyone else as long as you have it
registered with http://iam.memphis.edu/. If you change to another “vanity” user name or leave the university, the one you
give up by making the change may be issued to someone whose “real” name is similar
to yours. (But remember that your official UUID will remain unique forever.)
On campus you will ordinarily use Microsoft Outlook to access your e-mail account.
Off campus the usual way to access it is through the Web at https://ummail.memphis.edu/, through a mail reader such as Mozilla Thunderbird, or on a smartphone or tablet.
University e-mail uses the Microsoft Office 365 system. There are instructions for
setting up access from desktop computers (pdf) and from mobile devices (pdf). If you experience any difficulty, call the Helpdesk at 901.678.8888 or visit
the Helpdesk in 100 Administration Building. (Information Technology does not officially
support third-party mail readers, so if you want to use one you may have to experiment
to find the proper settings.)
For more information about e-mail, go to the Information Technology Division page for e-mail.
All persons at The University of Memphis automatically have accounts on UMdrive, giving 500 megabytes (one-half gigabyte) of storage for files. Because UMdrive is
Web-based, these files are accessible from any point on the Internet. If you wish,
you may allow others access to your files, so UMdrive is very useful for sharing information.
(UMdrive has complete online help, and there is a brief consideration of the basics of UMdrive in our document entitled Creating personal Web pages.) You will access your UMdrive account using your Universal User ID and password.
In addition, you have access to 7 gigabytes of storage on Microsoft OneDrive (formerly
known as SkyDrive). Although it works in much the same way as UMdrive, OneDrive is
completely separate from UMdrive and does not replace it in any way. Like UMdrive,
it is Web-based, so your files are accessible from any point on the Internet. You
will access OneDrive by logging in to https://login.live.com/login.srf with your Windows account ID (formerly known as Windows Live ID) and password. (This
should be the same ID and password as for the e-mail system.)
Students at The University of Memphis pay a Technology Access Fee, which is used to fund computing and audio-visual equipment in various laboratories
and classrooms. Numerous computing laboratories are funded by the TAF. Most, but not
all, of them are on the TigerLAN system and give access to a wide variety of software applications as well as access
to the Internet. The laboratory in the University Center is available 24 hours a day
except Sundays during regular terms. To locate laboratories and see inventories of
the equipment in them, consult the complete list of computing laboratories.
The facility that is most convenient to persons in the Department of History is in
401 Mitchell Hall, which is on the TigerLAN system and has 24 Dell computers and a
networked laser printer. This laboratory is closed during the summer months. Scheduled
public hours are posted at the beginning of each semester.
During the Spring 2014 semester, the scheduled public hours are:
- Monday: 9:00 am - 1:00 pm; 2:00 pm - 4:00 pm
- Tuesday: 9:00 am - 1:00 pm
- Wednesday: 9:00 am - 1:00 pm; 2:00 pm - 3:00 pm
- Thursday: 9:00 am - 1:00 pm; 2:00 pm - 3:00 pm
- Friday: Closed
The laboratory is not open on Saturday or Sunday.
At times the laboratory may be reserved for class instruction; during those times
it is not available to the public. (If you are enrolled in Student Success Programs (SSP) you may use its computing laboratory in 409 Mitchell Hall, but this laboratory is
not available to the general public.)
Other than the TigerLAN laboratories, the Learning Commons in McWherter Library has
computers and peripheral equipment, group workstations with clusters of multiple computers,
and group study rooms with white boards. The Learning Commons is open during regular library hours.
All buildings on the campus of The University of Memphis offer wireless access to
the campus network. To use it, you must have an active Universal User ID and password,
and you must register your wireless computer or handheld device on the network. The Information Technology Division page on wireless computing has links to any information you might need.
TigerText is an optional (but highly recommended) emergency alert text-messaging service
used in the event of an on-campus emergency, an unscheduled university closing, or
a delay or cancellation of classes due to, for instance, inclement weather. (The university
uses several other means to distribute alerts, including e-mail, Twitter, telephone,
and an outdoor warning system.)
To register for TigerText, have your cell phone handy (as part of the registration
process you will need to enter a validation code sent to your phone) and visit http://tigertext.memphis.edu/. Log in using your University of Memphis UUID and password. You will be forwarded
to a Web page that will allow you to create an account within the TigerText system.
You are warned that for security purposes, you should not use your UUID and password for this account — create an entirely different
and unrelated user name and password.
Select the type of messages you would like to receive:
- Emergency alerts — to communicate emergency situations on campus
- University closings — to communicate an unscheduled university closing, or a delay
or cancellation of classes due to, for instance, inclement weather
- Both types of messages
The Opt-out By field is used to indicate when you will no longer wish to receive TigerText messages.
If you expect to graduate in May 2016, you might select an opt-out date of May 31,
2016 (the date can be changed in the future by logging in to your TigerText account).
When your account is created, the system will send a validation text message containing
a 4-digit code to your phone. Enter the 4-digit code on the Web page and log in.
If you need help, there are several resources:
“Smart classrooms” and other instructional computing resources
Most of the classrooms in Mitchell Hall are “smart classrooms”: 200 (auditorium),
203, 205, 209, 211, 305, 307, 309, 315, 317, 319, 323, 325, 403, 407, 409, 417, 421,
423, and 427. Information Technology maintains a list of “smart classrooms” with links to descriptions of the classrooms and “quick start” guides for their use.
From the drop-down list for Campus, click on Main Campus, and from the drop-down list
for Building, click on Mitchell Hall.
For the few classrooms that are not “smart classrooms” the department has several
“smart carts” that offer most of the facilities of a “smart classroom” and can be
used in any room that has network connectivity (most of the carts can connect to the
wireless system). They may be reserved for use through the departmental office, 219
The department has several video carts, with large television screens, VCRs, and DVD
players, and there is also a collection of instructional videos (MS Excel). The carts and videos may be checked out from the departmental office.
Virtual private network
The University of Memphis has a Virtual Private Network (VPN) which allows secure
access to restricted university data from an off-campus computer. You should never use the VPN when accessing restricted data from an on-campus computer.
UMmail and UMdrive are both secured sites, so you do not need to use the VPN with
them even when you access them from off campus.
If you need to install software on your off-campus computer to use the VPN, you can
find the information you need at the Information Technology Division page on Virtual Private Network, the VPN FAQ (Virtual Private Network Frequently Asked Questions), and instructions on VPN client installation.
Although it takes a fair amount of technical knowledge, ability to follow detailed
instructions, and/or daring to do it, you can use the VPN to access your own campus
computer from an off-campus computer. In addition to installing the VPN client software
on your off-campus computer, it requires that you set up your campus computer to use
Remote Desktop. If you have the need to do this, you can find the entry page for the
procedures at the Information Technology Division page on Remote Desktop Access.