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Need help with technology? ITD has created several avenues by which faculty, staff,
and students can receive assistance.
| On the web: AskTOM |
Search this collection of questions and answers to find solutions to a variety of
technical problems. If the question that you wish to ask is not listed, use the Send TOM a Question tab to ask it. Most new questions are answered within 24 hours.
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| On the web: Online Helpdesk Service Center |
The Helpdesk Service Center is ITD's one-stop online shop for reporting problems and requesting services. Use
this site to report such issues as problems using software or hardware, non-functioning
equipment in TigerLAN labs, or telephone outages. Also, use this site to request services
such as access to the university's administrative systems, changes to your phone,
and cable TV.
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| Over the phone and in person: ITD Helpdesk |
ITD also offers phone and in-person support to faculty, staff, and students. To speak
to an ITD Helpdesk representative, call 901-678-8888.
You can also visit the Helpdesk office in room 100 of the Administration Building
for in-person help, or you can visit the 24-hour Smith Chemistry TigerLAN labs, which
are staffed by lab attendants who provide user assistance.
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| On the Web: UMtech |
Client Support Services (CSS), aka UMtech, provides and maintains the IT Helpdesk and Support Center to the university.
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Additional Assistance
For additional assistance, contact the umTech Helpdesk at (901) 678-8888 or visit room 100 of the Administration Building.
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