Information Technology Services (ITS)
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About Information Technology Services (ITS) Related Topics

Information Technology Services (ITS) is a component of Academic Affairs at the University of Memphis. Its more than 100 employees include programmers and systems analysts, consultants, system and network administrators, operators, and support personnel.

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CIO/ Vice Provost IT Office

The CIO/Vice Provost IT Office provides information technology leadership for the campus and the coordination of a campus-wide IT planning process to complement the institution's strategic plan. The office serves as the financial and budgetary monitoring point for the entire unit and acts as liaison for external administrative functions such as personnel as well as providing direction for day-to-day activities. The office also coordinates the ombudsperson function for the division, offering a problem-solving service for both users of ITS services and for staff within the division. Information Technology coordinates the uses of technology on campus with a focus on innovation to enhance the learning process of our students and to provide more effective administrative functions.

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Service Desk

The Service Desk is committed to the highest level of service for our clients. Everything we do, from assisting on the phone to working with faculty, staff, and students in the classroom, is focused on providing courteous and effective customer service. Our goal is to promote self-sufficiency in use of information technology among our clients by providing tools, guides, and knowledge-bases for supported technologies. Additional information can be found on about umTech.

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Center for Teaching and Learning

The Center for Teaching and Learning (CTL) strives to promote effective teaching through a commitment to best practices in instructional design and technology that maximize learning for the University community.

Current services include facilitating sessions on technology use for on-ground and online classes, support and consultations of campus applications including eCourseware (D2L), Respondus, and TurnItIn.  CTL actively explores new technologies and participates in projects and programs to further effective use of technology in classes. 

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Desktop and Smart Technologies Support

This group is comprised of three teams working together for the needs of the university community.  Additional information can be found on about umTech.

Desktop Application Services (DAS) is a team designed to provide operational support for the desktop service infrastructure. The DAS team provides technical consultation in these areas to the campus and Local Support Provider (LSP) communities.

Smart Technology Services maintains the infrastructure of smart classrooms and Audio Visual related systems. Planning and coordination of technology implementation in classrooms or auditoriums also falls to this group.

Local Support Providers (LSP) are designed to provide front-line support to faculty, staff and students by focusing on the needs of their specific college, department or division. Working under the Office of the Provost, within Information Technology Services, all participants rely on collaboration, cooperation, and communication to solve day-to-day problems and plan for future needs.

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Enterprise Application Services

Enterprise Application Services (EAS) is responsible for the development and maintenance for all major administrative and academic application services that are used on a campus/enterprise-wide basis. These services include Banner, eCourseware, UMDegree, UMDrive, UMWiki, TigerBuy, TigerXpress, etc.

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Enterprise Infrastructure Services

The Enterprise Infrastructure Services team maintains and supports a number of campus enterprise-level resources, such as our physical and virtual server environment, server backups, and both block and file-level storage.  We maintain the campus identity management system and directory servers, ensuring that authentication and authorization function across many different systems and applications.  We also maintain and support the campus email system, currently provided via Microsoft's Office 365 solution.  We work with colleagues across campus on a variety of information technology related projects to find efficient and effective solutions while fostering a cooperative environment.

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Network Services / Telecommunications

The Network Services Department installs and supports a robust network on the main campus as well as outlying campuses. This network includes over 12,000 data nodes, 6,500 phones, 2,400 cable TV connections, and 270 web cameras. Network Services Department functions as a gigapop site for regional connections to Internet2 and as the connector for the State of Tennessee SEGP program for Internet2. Additionally, the Network Services Department handles all adds, moves and changes for university voice, data and video communications.

Under the Network Services, the Network Operations Center (NOC) is responsible for daily / nightly production of updates to and reports from university databases and servers, including daily backups and business processing for the university. The department is evolving into a 7-day 24-hour, tier 2 level, centralized network operations center for monitoring and tracking problem resolution for critical university systems and services.

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ITS welcomes suggestions from our campus community.  Let us know what you think.

RITE On Awards are presented to ITS employees who go above & beyond.  Nominate an ITS employee for a RITE On Award.

Text Only | Print | Got a Question? Ask TOM | Contact Us | Memphis, TN 38152 | 901/678-2000 | Copyright 2014 University of Memphis | Important Notice | Last Updated: 
Information Technology Services | 100 Administration Bldg. | Phone: 901.678.8888 | Email: UMTech@memphis.edu
Last Updated: 6/12/14