Information Technology Services (ITS)
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ITS Glossary Related Topics
AD (Active Directory)

Active Directory is Microsoft`s trademarked directory service, an integral part of the Windows 2000 architecture. Like other directory services, such as Novell Directory Services (NDS), Active Directory is a centralized and standardized system that automates network management of user data, security, and distributed resources, and enables interoperation with other directories. Active Directory is designed especially for distributed networking environments.
API (Application Programming Interface)

An application program interface (API - and sometimes spelled application programming interface) is the specific method prescribed by a computer operating system or by an application program by which a programmer writing an application program can make requests of the operating system or another application.
ARS (Action Request System)

The university call tracking and resolution software provided by BMC Software. The software captures client requests, suggests solutions, and is configured to automatically route service requests to the person(s) or team(s) that provide the solution. This system is also used to measure our successes, obtain client feedback and highlight areas needing improvement.
ASP (Active Server Plages)

A technology introduced by the Mesa Group in 1997 and now owned by Microsoft (which acquired Mesa Group in 1998). ASP automatically senses whether the user`s browser supports ActiveX. If it does, an applet is downloaded; if not, ASP runs the applet on the server and broadcasts the result to the client.
CGI (Common Gateway Interface)

CGI is a data-passing specification used when a Web server must send or receive data from an application such as a database. A CGI script passes the request from the Web server to a database, obtains the output and returns it to the Web client.
CMS (Content Management System)

A software package that enables content to be managed on one or more websites. A content management system allows one or more authors to prepare and publish information online, without needing to prepare HTML code. Modern systems allow information and resources (images, scripts, etc.) to be stored in a database for re-use, automatic indexing and searching, and for workflow management (authorization, publication, retirement, archiving).
CMS (Course Management System)

A course management system is a computer program that facilitates computerized learning or e-learning, especially by helping teachers and learners with course administration. Such e-learning systems are sometimes also called Learning Management Systems (LMS), Virtual Learning Environments (VLE), education via computer-mediated communication (CMC) or Online Education.
CPU (Central Processing Unit)

CPU (central processing unit) is an older term for processor and microprocessor, the central unit in a computer containing the logic circuitry that performs the instructions of a computer`s programs.
CSS (Cascading Style Sheets)

Cascading Style Sheets or CSS is a specification developed by the World Wide Web Consortium (W3C) that provides a simple mechanism for adding text styles to Web documents. CSS defines a fixed set of presentation controls and formats associated with Hypertext Markup Language (HTML) elements.
CVS (Concurrent Versions System)

Concurrent Versions System (CVS) is a program that lets a code developer save and retrieve different development versions of source code. It also lets a team of developers share control of different versions of files in a common repository of files. This kind of program is sometimes known as a version control system.
Data Warehouse

The Data Warehouse is a database designed for analytical and information processing. Data are extracted from the university`s business systems into a single integrated information asset. The warehouse is a read-only collection of data intended to answer business questions.
DBMS (Database Management System)

A database management system (DBMS), sometimes just called a database manager, is a program that lets one or more computer users create and access data in a database. The DBMS manages user requests (and requests from other programs) so that users and other programs are free from having to understand where the data is physically located on storage media and, in a multi-user system, who else may also be accessing the data. In handling user requests, the DBMS ensures the integrity of the data (that is, making sure it continues to be accessible and is consistently organized as intended) and security (making sure only those with access privileges can access the data). The most typical DBMS is a relational database management system (RDBMS). A standard user and program interface is the Structured Query Language (SQL). A newer kind of DBMS is the object-oriented database management system (ODBMS).
DNS (Domain Name System/Service/Server)

The domain name system (DNS) is the way that Internet domain names are located and translated into Internet Protocol addresses. A domain name is a meaningful and easy-to-remember "handle" for an Internet address.
Document Imaging System

Document imaging allows for the retrieval of paper documents from desktop computers. Paper document are replicated into a digital copy via a document scanner and stored on a computer or storage media along with indexes that identify the unique document. These electronic documents can then be accessed by document retrieval software.
DTD (Document Type Definition)

A Document Type Definition (DTD) is a specific document defining and constraining definition or set of statements that follow the rules of the Standard Generalized Markup Language (SGML) or of the Extensible Markup Language (XML), a subset of SGML. A DTD is a specification that accompanies a document and identifies what the funny little codes (or markup) are that, in the case of a text document, separate paragraphs, identify topic headings, and so forth and how each is to be processed.

eCourseware is the University's online class system. The system is powered by Desire2Learn and contains interactive content for web-based coursework.
ERP (Enterprise Resource Planning)

ERP (enterprise resource planning) is an industry term for the broad set of activities supported by multi-module application software that helps a manufacturer or other business manage the important parts of its business, including product planning, parts purchasing, maintaining inventories, interacting with suppliers, providing customer service, and tracking orders. ERP can also include application modules for the finance and human resources aspects of a business. Typically, an ERP system uses or is integrated with a relational database system. The deployment of an ERP system can involve considerable business process analysis, employee retraining, and new work procedures.
FTP (File Transfer Protocol)

File Transfer Protocol (FTP), a standard Internet protocol, is the simplest way to exchange files between computers on the Internet.
GIF (Graphics Interchange Format)

The GIF (pronounced DJIF by many, including its designer; pronounced GIF with a hard G by many others) stands for Graphics Interchange Format and is one of the two most common file formats for graphic images on the World Wide Web. The other is the JPEG.
Helpdesk Service Center

The Helpdesk Service Center is ITS`s one-stop online shop for reporting problems and requesting services. Use this site to report such issues as problems using software or hardware, non-functioning equipment in TigerLAN labs, or telephone outages. Also, use this site to request services such as access to the university`s administrative systems, changes to your phone, and cable TV.
HTML (Hypertext Markup Language)

HTML (Hypertext Markup Language) is the set of markup symbols or codes inserted in a file intended for display on a World Wide Web browser page. The markup tells the Web browser how to display a Web page`s words and images for the user. Each individual markup code is referred to as an element (but many people also refer to it as a tag). Some elements come in pairs that indicate when some display effect is to begin and when it is to end.
HTTP (Hypertext Transfer Protocol)

HTTP (Hypertext Transfer Protocol) is the set of rules for transferring files (text, graphic images, sound, video, and other multimedia files) on the World Wide Web. As soon as a Web user opens their Web browser, the user is indirectly making use of HTTP. HTTP is an application protocol that runs on top of the TCP/IP suite of protocols (the foundation protocols for the Internet).
HTTP (Hypertext Transfer Protocol)

HTTP (Hypertext Transfer Protocol) is the set of rules for transferring files (text, graphic images, sound, video, and other multimedia files) on the World Wide Web. As soon as a Web user opens their Web browser, the user is indirectly making use of HTTP. HTTP is an application protocol that runs on top of the TCP/IP suite of protocols (the foundation protocols for the Internet).
I2 (Internet 2)

Internet2 is a non-profit consortium that develops and deploys advanced network applications and technologies, mostly for high-speed data transfer. It is led by 207 U.S. universities and partners from the networking and technology industries (such as AT&T, Intel, Sun Microsystems, and Cisco Systems). Some of the technologies it has developed include IPv6, IP multicasting, and quality of service.

iAM is an application that allows university faculty, staff, and students to manage their computer accounts.
IP (Internet Protocol)

The Internet Protocol (IP) is the method or protocol by which data is sent from one computer to another on the Internet. Each computer (known as a host) on the Internet has at least one IP address that uniquely identifies it from all other computers on the Internet.

Use of printing resources is tracked by way of a product called iPrint. Students can use this web-based system to track their use of printing resources and to monitor printing jobs. To facilitate students wishing to print from their own computers, ITD has placed several iPrint kiosks around campus. These kiosks contain a printer that can be printed to from anywhere on campus, including from a student or faculty member's own computer.
ISP (Internet Service Provider)

An ISP (Internet service provider) is a company that provides individuals and other companies access to the Internet and other related services such as Web site building and virtual hosting.
ITD Helpdesk

The ITD HelpDesk provides front-line technical support to students as well as second-tier support to faculty and staff. The technologies supported by the HelpDesk are extensive and vary widely. Faculty, staff, and students can receive support from the HelpDesk either by visiting a centralized TigerLAN lab, visiting the HelpDesk office, calling the HelpDesk support number, or chatting online with a HelpDesk representative.

When a centralized university system is down or is anticipated to be down, ITD issues an Information Technology Impact Report (ITIR). These reports are e-mailed to individuals at the university who are involved in maintaining campus technology. ITIRs are also available for viewing by anyone via the World-Wide Web and by faculty, staff, and students via a myMemphis portal channel.
JPEG (Joint Photographics Experts Group)

JPEG (usually pronounced JAY-pehg) is also a term for any graphic image file produced by using a JPEG standard. A JPEG file is created by choosing from a range of compression qualities (actually, from one of a suite of compression algorithms).
JSP (Java Server Pages)

A mechanism that allows Java source code to be embedded into Hypertext Markup Language (HTML) files. This source code is executed on the Web server (by servlets), and the resulting HTML is output to a Web browser. JSP allows many types of developers to interact with both HTML and Java in designing the interface to Java applications.
LAN (Local Area Network)

A local area network (LAN) is a group of computers and associated devices that share a common communications line or wireless link and typically share the resources of a single processor or server within a small geographic area (for example, within an office building). Usually, the server has applications and data storage that are shared in common by multiple computer users. A local area network may serve as few as two or three users (for example, in a home network) or as many as thousands of users (for example, in an FDDI network).
LDAP (Lightweight Directory Access Protocol)

LDAP (Lightweight Directory Access Protocol) is a software protocol for enabling anyone to locate organizations, individuals, and other resources such as files and devices in a network, whether on the public Internet or on a corporate intranet. LDAP is a "lightweight" (smaller amount of code) version of Directory Access Protocol (DAP), which is part of X.500, a standard for directory services in a network.
LSP (Local Support Provider)

A Local Support Provider (LSP) is a technology professional who works in a college or division other than ITD and supports computer users in that college or division.
MAN (Metropolitan Area Network)

A metropolitan area network (MAN) is a network that interconnects users with computer resources in a geographic area or region larger than that covered by even a large local area network (LAN) but smaller than the area covered by a wide area network (WAN). The term is applied to the interconnection of networks in a city into a single larger network (which may then also offer efficient connection to a wide area network). It is also used to mean the interconnection of several local area networks by bridging them with backbone lines. The latter usage is also sometimes referred to as a campus network.
myMemphis Portal

The myMemphis Portal is a website that brings together the technology resources of the university in one place. The myMemphis Portal personalizes the information it displays to each user, as well as allowing the user to customize information presented.

NetReg enables users to register network devices for use on the University network. A registered computer will work from any active network jack on campus or in areas with wireless support.
Perl (Practical Extraction and Report Language)

A Unix scripting language for high-level system control, often used to manage web servers.
RDBMS (Relational Database Management System)

A relational database management system (RDBMS) is a program that lets you create, update, and administer a relational database. Most commercial RDBMSs use the Structured Query Language (SQL) to access the database, although SQL was invented after the development of the relational model and is not necessary for its use.

A RITE-On Award is meant for someone who goes above and beyond, is consistently exemplary, and goes out of his/her way to assist the University community.

Regents Online Degree Programs','Regents Online Degree Programs are a collaborative effort of Tennessee Board of regents universities, technology centers, and community colleges throughout the state.
RPI (Responsible Printing Initiative)

To cut down on unnecessary printing and to share printing resources in the most equitable way possible, ITD and and the Student Government Association have instituted the Responsible Printing Initiative (RPI). As part of this program, students are initially allotted 500 printed sheets per semester, but may purchase additional sheets of 500 as needed.
RSS (Rich Site Summary)

RSS (RDF Site Summary - formerly called Rich Site Summary or Really Simple Syndication) is a method of describing news or other Web content that is available for "feeding" (distribution or syndication) from an online publisher to Web user.
Safari Technical Books

Available through the University of Memphis Libraries, Safari Technical Books contains full-text versions of a large number of technical books. Conduct searches across all of the technical books in the Safari library. Zero in on answers to time critical questions in a matter of seconds. Read books from cover to cover. Or, simply flip to the page you need. Browse books by category. With Safari researching any topic is a snap. From XML, to database to .Net, you`ll find your answer in Safari.
Search Engine

A search engine is a program designed to help find information stored on a computer system such as the World Wide Web, or a personal computer. The search engine allows one to ask for content meeting specific criteria (typically those containing a given word or phrase) and retrieving a list of references that match those criteria. Search engines use regularly updated indexes to operate quickly and efficiently.
SLA (Service Level Agreement)

A Service Level Agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish.
Smart Classroom

Working with the deans and academic departments, ITD acquires and installs a variety of electronic equipment in classrooms across campus and at the university`s satellite campuses. This equipment, which is used by faculty for classroom instruction, includes PCs, overhead projectors, document cameras, and other electronic devices. Classrooms that are equipped in this way are called Smart Classrooms.
SQL (Structured Query Language)

SQL (Structured Query Language) is a standard interactive and programming language for getting information from and updating a database. Although SQL is both an ANSI and an ISO standard, many database products support SQL with proprietary extensions to the standard language. Queries take the form of a command language that lets you select, insert, update, find out the location of data, and so forth.
TAF (Technology Access Fee)

TAF is an acronym for the Technology Access Fee. This fee is charged to students. The largest part of Technology Access Fees provide computer labs and other computer support to students. TAF monies also go toward the support of instructional applications including grants to faculty who use innovative technology in their curricula.

TCP/IP (Transmission Control Protocol/Internet Protocol) is the basic communication language or protocol of the Internet. It can also be used as a communications protocol in a private network (either an intranet or an extranet). When you are set up with direct access to the Internet, your computer is provided with a copy of the TCP/IP program just as every other computer that you may send messages to or get information from also has a copy of TCP/IP.

TigerLAN is a group of networked computer labs providing Internet access, software, hardware, and support to the members of the University of Memphis community, funded by the Technology Access Fee.

The Technology Resource Locator is a website that lists TAF-funded hardware resources at the University of Memphis, such as TAF labs, Smart Classrooms, SmartCarts, and rolling laptop carts.

Faculty, staff, and students can use UMdrive, a web-based file sharing service, to store files and to share them with others. Each user of this service is given an initial quota of 250 megabytes of storage. UMdrive can be accessed via the World-Wide web or can be attached to a computer as a network drive.
UML (Unified Modeling Language)

UML (Unified Modeling Language) is a standard notation for the modeling of real-world objects as a first step in developing an object-oriented design methodology.

Faculty, staff, and students can use UMmail, the University's Microsoft Outlook e-mail system.
URL (Uniform Resource Locator)

A URL (Uniform Resource Locator, previously Universal Resource Locator) - usually pronounced by sounding out each letter but, in some quarters, pronounced "Earl" - is the unique address for a file that is accessible on the Internet. A common way to get to a Web site is to enter the URL of its home page file in your Web browser`s address line. However, any file within that Web site can also be specified with a URL. Such a file might be any Web (HTML) page other than the home page, an image file, or a program such as a common gateway interface application or Java applet. The URL contains the name of the protocol to be used to access the file resource, a domain name that identifies a specific computer on the Internet, and a pathname, a hierarchical description that specifies the location of a file in that computer.
UUID (Universal UserID)

A Universal UserID (UUID) is a unique account username that is assigned to a person who has an affiliation with the University of Memphis, such as being a student, employee, or retiree. This account is used for accessing technology resources at the University of Memphis such as e-mail, TigerLAN labs, and the university portal.
WAN (Wide Area Network)

A wide area network (WAN) is a geographically dispersed telecommunications network. The term distinguishes a broader telecommunication structure from a local area network (LAN). A wide area network may be privately owned or rented, but the term usually connotes the inclusion of public (shared user) networks. An intermediate form of network in terms of geography is a metropolitan area network (MAN).

WebDAV (World Wide Web Distributed Authoring and Versioning) is the Internet Engineering Task Force (IETF) standard for collaborative authoring on the Web: a set of extensions to the Hypertext Transfer Protocol (HTTP) that facilitates collaborative editing and file management between users located remotely from each other on the Internet.
WWW (World Wide Web)

The World Wide Web (or simply the "Web") is a system of interlinked, hypertext documents that runs over the Internet. With a Web browser, a user views Web pages that may contain text, images, and other multimedia and navigates between them using hyperlinks.
WYSIWYG (What you see is what you get)

A WYSIWYG (pronounced "wiz-ee-wig") editor or program is one that allows a developer to see what the end result will look like while the interface or document is being created.
XML (Extensible Markup Language)

XML (Extensible Markup Language) is a flexible way to create common information formats and share both the format and the data on the World Wide Web, intranets, and elsewhere.
XSL (Extensible Stylesheet Language)

XSL (Extensible Stylesheet Language), formerly called Extensible Style Language, is a language for creating a style sheet that describes how data sent over the Web using the Extensible Markup Language (XML) is to be presented to the user.

XSL Transformations (XSLT) is a standard way to describe how to transform (change) the structure of an XML (Extensible Markup Language) document into an XML document with a different structure.
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Last Updated: 3/25/14