University of Memphis web servers requiring login credentials, or presenting and/or
collecting sensitive information must use a secure (https) protocol. As of April 2009,
ITS has established an account with Comodo, a major vendor of online identity and
trust services. Since the U of M has already been vetted by Comodo for any SSL digital
certificates created for the “memphis.edu" domain, it is possible to process and acquire
new and renewed certificates with a very quick turnaround.
The majority of the centrally processed digital certificates are used to secure servers
hosting enterprise services such as UMdrive, umWiki, and the myMemphis portal. Campus
web server administrators can obtain SSL digital certificates for official University
servers by generating a certificate signing request (CSR) and sending it, along with
the type of server (i.e Apache, Tomcat, Microsoft IIS 7.x, etc.) to ITS Web Services
(firstname.lastname@example.org) along with the account number to be charged. You can also submit a Helpdesk Ticket for this request. The current cost is $100 for a one year certificate, or $200 for
a three year certificate.
To ensure prompt issuance of a digital certificate, the organization listed in the
CSR must be University of Memphis and the organization unit or department must be Information Technology. The vendor expects an exact match on this information. Any deviation in this information
will result in a delay processing the digital certificate request. Additionally, the
CSR must be generated with a 2048-bit private key.