Information Technology Services (ITS)
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ITS Support Related Topics

Need help with technology? ITS has created several avenues by which faculty, staff, and students can receive assistance.

On the web: AskTOM Search this collection of questions and answers to find solutions to a variety of technical problems. If the question that you wish to ask is not listed, use the Send TOM a Question tab to ask it. Most new questions are answered within 24 hours.
On the web: Online Helpdesk Service Center The Helpdesk Service Center is ITS's one-stop online shop for reporting problems and requesting services. Use this site to report such issues as problems using software or hardware, non-functioning equipment in TigerLAN labs, or telephone outages. Also, use this site to request services such as access to the university's administrative systems, changes to your phone, and cable TV.
Over the phone and in person: ITS Helpdesk ITS also offers phone and in-person support to faculty, staff, and students. To speak to an ITS Helpdesk representative, call 901-678-8888.
You can also visit the Helpdesk office in room 100 of the Administration Building for in-person help, or you can visit the 24-hour Smith Chemistry TigerLAN labs, which are staffed by lab attendants who provide user assistance.
On the Web: UMtech Client Support Services (CSS), aka UMtech, provides and maintains the IT Helpdesk and Support Center to the university.

Additional Assistance

For additional assistance, contact the umTech Helpdesk at (901) 678-8888 or visit room 100 of the Administration Building.

Text Only | Print | Got a Question? Ask TOM | Contact Us | Memphis, TN 38152 | 901/678-2000 | Copyright 2013 University of Memphis | Important Notice | Last Updated: 
Information Technology Services | 100 Administration Bldg. | Phone: 901.678.8888 | Email: UMTech@memphis.edu
Last Updated: 3/25/14