University Libraries
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Interlibrary Loan Service

How can I access my ILLiad account?

What is Interlibrary Loan? Who is eligible?

What materials CAN and CANNOT be obtained?

How much does it cost?

Are there fines or fees?

How do I submit requests?

How long does it take?

How will ILL notify me?

Where do I pick up my materials?

When are ILLs due back?

Can I renew ILL materials?

What if I lose or damage materials?


How can I access my ILLiad (interlibrary loan) account?

To place requests, view pending requests, request renewals, register for an account or otherwise maintain your account go to https://illiad.lib.memphis.edu/illiad/logon.html

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What is Interlibrary Loan? Who is eligible?

This service is offered to current University of Memphis students, faculty, and staff both on and off campus, and to Belhaven College, Memphis campus students on a special basis. All non-University of Memphis users except for Belhaven College, Memphis campus students, including those with library-issued borrower cards, should contact the Memphis Public Library & Information Center or other appropriate institutions to obtain interlibrary loan service. 

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What materials CAN and CANNOT be obtained?

ILL is a library-to-library transaction and is regulated by the Copyright Law (U.S. Code, title 17) and the policies of the American Library Association Interlibrary Loan Code. ILL provides access to most books, journal articles, microforms, conference proceedings, and other research materials not owned by the University of Memphis Libraries. 

Some material may not be available through Interlibrary Loan. This material includes: 

  • Textbooks 
  • Any request which may violate copyright limitations 
  • Entire issues or volumes of periodicals. Photocopies of specific articles may be requested. 
  • Reference books 
  • Rare materials, including manuscripts 
  • Bulky or fragile materials that are difficult to ship 
  • Audiovisual materials 
  • Genealogical material, except when needed for research 

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How much does it cost?

The library pays all fees and delivery charges for current University of Memphis faculty, staff, and students. Belhaven College, Memphis campus students are charged a fee of $3.00 per item.

However, the average cost to the library is $30.00 per item, so please be judicious in choosing the materials you request and only request items you will pick up.  Keep in mind that if you lose or do not return interlibrary loan materials on time, fines will be assessed to your account through the Bursar's office.

FINES:  Late fees are $1.00 per day, per item.  If the material is lost, you will have to pay for it at a rate to be determined by the loaning library, which usually included replacement charges plus a processing fee.  Books are loaned with a paper band around them with the due date, our policies, and the lending library.  Returning materials with the strap missing will incur a $3.00 processing fee.

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How do I submit requests?

BE AWARE; Before you submit a request...

Please check local availability in the University's Catalog Classic and online full-text resources. If the ILL staff finds that the University already owns the item that you have requested, they won't send it to you. 

Requests must be submitted electronically through your online ILLiad account. You can also make requests electronically through WorldCat. If you need help setting up your ILLiad account, filling out the online request forms, or using one of the FirstSearch databases to fill out the forms, you may email or call the ILL office during regular business hours. 

Please take care to fill out your request as accurately and completely as possible to prevent delays in ordering. The more complete the form, the better your chances of getting the requested material. Please avoid using abbreviations, and do include the source of your citation in case the Interlibrary Loan staff needs to locate additional information to fulfill your request. 

You MUST use your University of Memphis-issued email account when requesting items.

All official University of Memphis communication is sent to your memphis.edu account. If you are accustomed to using a different email account (such as Yahoo, Hotmail, AOL, etc.), you can have your memphis.edu mail forwarded to that account using the University's ID Management System, which can be accessed at iam.memphis.edu. You will need a valid UUID and password to access this site. For more information on the UUID and password, please click here. Belhaven College, Memphis campus students should use their Belhaven College email addresses.

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How long does it take?

Usually, it takes 7-10 working days from the time your request is processed to the time the material is checked out to you and waiting at the Checkout Desk for pickup. However, this length of time is dependent upon many factors: which library has the material you have requested, how far away they are, whether the material is currently checked out to another borrower, if it is term paper time, and whether the Interlibrary Loan Department has an abnormally large number of requests to fill.... Rest assured that the Interlibrary Loan staff will work their hardest to fill your request as soon as they possibly can. 

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How will ILL notify me?

You will be notified that your material has arrived via your University of Memphis email account. If you do not know your email address, please click here to go to the University Information Systems Help Desk's page on UUIDs. Belhaven College, Memphis campus students will be notified via their Belhaven College email addresses.

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Where do I pick up my materials?

Your materials will be waiting for you at the McWherter Library Checkout Desk. You may pick up your materials any time that the Checkout Desk is open and staffed. In order to pick them up, you MUST bring your University of Memphis ID as proof of who you are. If you are picking up an item for another person in addition to your needing your University of Memphis ID, that individual must have previously completed a Proxy Borrower Application and had you approved as a "proxy borrower."

If you do not have an ID card, or would like more information about ID cards, please visit the Identification Card Information page in the Business and Finance section of the U of M Web site. 

If you are an Extended Programs student, you may not have been given an ID, or it may be difficult for you to get to the main U of M campus. In that case, arrangements can be made to have the materials delivered to you. Please be sure to note on your request forms if you are an Extended Programs student so that we can accommodate your needs.

Belhaven College, Memphis campus students must present their Belhaven IDs to pick up materials.

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When are ILLs due back?

When you pick up your ILL materials, you will notice a paper band strapped around your items. Please do not remove this band. It has the due date for your item on it, along with other important information. The length of time you may have the material is determined by the loaning library, not by the University of Memphis' ILL department. The time can vary from 10 days to 1 month. If you need more time with the material, sometimes it is possible to renew it. For more information on renewal, see the section on renewals.  It is very important that you return ILL materials on time.

If you don't, not only will you be fined $1.00 per day for each overdue item, but you also will be jeopardizing the University of Memphis' relationship with the loaning library. A seriously overdue item will also result in a suspension of your Interlibrary Loan privileges. 

Please do not put materials borrowed through Interlibrary Loan into any of the campus bookdrops.

Return all materials (except photocopied articles, which are yours to keep) to the Checkout Desk at the McWherter Library. Be sure to hand them to a person: please do not just leave them on the desk and hope for the best. 

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Can I renew ILL materials?

Renewals are done at the discretion of the loaning library;
we merely process your request for them to extend the loan.

If the loaned material is eligible for renewal, that information will appear in your notification e-mail and in your ILL Item Due notice. You must renew online through your ILLiad online account.

To renew online, log in to ILLiad, under the View Menu, select "Checked Out Items."  From the list of items checked out to you, click the transaction number for the item you wish to renew.  When viewing the detail of your request, the first chart is labeled "Transaction Information" and the next-to-last line is titled "Renewals Allowed?"  If the value is "yes," you can request a renewal by clicking "Renew Request" at the top of the page.  If the value is "no," then the library providing the material will not renew our loan and you must return the material by the due date.

If you need help, please email or phone the ILL office during regular business hours. 

Keep in mind that once an item is overdue, it cannot be renewed.

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What if I lose or damage materials?

If you lose or damage material ordered through Interlibrary Loan, you will most likely have to pay to replace the item, a price which is determined by the loaning library. You will also have to pay whatever has accumulated in overdue fines, which are $1.00 per day. Repeated loss of or damage to material may result in a suspension of interlibrary loan privileges. 

Please be nice to library books! Be gentle with microforms! Love your loaned items!

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This page was last updated 09/22/2010
please send questions/comments/suggestions to
Kevin Merriman, Head of Collection Management

Contact:

Susan Wood
Interlibrary Loan Librarian
(for administrative issues)
Memphis, TN 38152
901-678-8223

Wayne Key
Library Assistant,
Borrowing and Renewals
(for questions about books and microfilm requests)
901-678-2262

Paula Phillips
Library Assistant,
Borrowing Articles
(for questions about article requests)
901-678-8220

Regina Cade
Library Assistant,
Lending All Formats
(for questions from other libraries)
901-678-8222


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The University of Memphis | University Libraries | 126 Ned R. McWherter Library | Memphis, TN 38152-3250
(901)678-2208 (Reference and Services) | (901)678-2201 (Administration) | (901)678-8218 (Fax)

Last Updated: 9/9/14