The Local Support Provider community is designed to provide front-line support to faculty, staff and students by professionals focused on the needs of their specific college, department or division.

The community exists within a working relationship that leverages the advantages of distributing support resources. All participants rely on collaboration, cooperation, and communication to solve day-to-day problems and plan for future needs

Security Updates

• Symantec update information
• SANS Internet Storm Center

Tools

• Network: Status
• Network: Security Page
• Network: MAC Address Trace
• Network: IPmap
• Network: Disconnected Computer List
• Request Guest Accounts

Guides

• Symantec Endpoint 11 Documentation *
• Block IE8 Automatic Download
• Digital Certification Information *
• Green IT! Monitor Shutoff Policy Implementation *
• SoftGrid Client Installation Instructions *
• Action Request System (ARS): Introduction & Guide
• Resource 25 Instructions
• Creation and Release of the Standard TigerLAN Image
• TigerLAN Ghosting Instructions *
• Requesting Software Additions to TigerLAN
• Modifying the Standard TigerLAN Image
• Using Build User
• umTech Documentation List
• Virtual Private Network (VPN) AnyConnect Client Installation Guide

            * Login required.  Access restricted to LSPs and IT staff.