The Local Support Provider (LSP) community is designed to provide front-line support to faculty, staff and students by professionals focused on the needs of their specific college, department or division.

The community exists within a working relationship that leverages the advantages of distributing support resources. All participants rely on collaboration, cooperation, and communication to solve day-to-day problems and plan for future needs.

LSP Contact and Departmental Listing

Agendas and Notes
LSP Teams and Monthly Meetings

Communication

• Printer Supply Requests
• ITIR and LSP Email Lists
• IT Service Notification Calendar
• LSP Absence Information
  
  • Absence Notification Form
  • Absence SOP
• Vendor Contact List

General Tools

• Network: Status
• Network: Security Page
• Network: MAC Address Trace
• Network: Disconnected Computer List

LSP Specific Tools and Guides

• Microsoft BitLocker Encryption
• Server Profile (March 31st Deadline)
• OnBase (Matrix) Installation
• Digital Certification Information
• TigerLAN Image
  
  • Creation and Release of the Standard TigerLAN Image
  • TigerLAN Imaging Instructions
  • TigerLAN Custom Image Instructions
  • Other TigerLAN documents > TigerLAN
• Departmental Network Copiers - New Requests, Moving Existing
• Citrix Online

Security Updates

• Microsoft Security Bulletin
• Apple Security Updates
• SANS Internet Storm Center

umTech Training and Documentation

• Information and Training Materials for University-wide areas such as VPN, Support Suite, Guest Accounts, and others