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Teng, J. T. C., and Kettinger, W. J. 1995. "Business Process Redesign and Information
Architecture: Exploring the Relationship," Database (26:1), pp. 30-42.
Business process redesign (BPR) and information architecture (IA) have been recognized
as high priority agenda items in organizations during the 1990s. This paper explores
the relationships between the two concepts. Specifically, this paper focuses on three
main concerns: how IA supports BPR, how the lack of IA hinders BPR, and what approach
to IA can facilitate BPR? The paper begins with a brief review of the development
and implementation of each concept. This is followed by an examination of how IA and
BPR are related to business processes, both existing and newly designed processes.
This analysis, in conjunction with results from field research, provide the basis
for nine propositions regarding the BPR and IA relationship. In support of BPR, IS
professionals have the opportunity not only to contribute to a firm's business objectives,
but also to begin to achieve IA's promise while avoiding some of IA's past implementation
problems. It is hoped that further research based on these propositions will lead
to more complete answers and perhaps more specific questions on the BPR/IA relationships.
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