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Linden, L., Kuhn, R., Parish, J. Richardson, S., Adams, L., Courtney, J. 2007. “Churchman Inquiring Systems: Kernel
Theories for Knowledge Management,” Communications of the AIS (20:52).
Churchman [1971] defines inquiry as an activity that produces knowledge. He examines
the epistemologies of five schools of philosophy from the perspective of general systems
theory, asking the question as to whether each is suitable as the basis for the design
of computer-based "inquiring systems." He considers systems design and design theory
in some detail. We believe that Churchman's inquiring systems can form the basis for
the design of knowledge management systems and that the IS research community has
hardly tapped the potential of inquiring systems in that regard. Mason and Mitroff
[1973] brought inquiring systems into the IS literature early on, essentially making
the work endogenous to the field. We argue that building on inquiring systems can
contribute to developing IS as a discipline by maintaining continuity in research
and developing a theory that IS can call its own. We believe that the lack of use
of Churchman's work may be due to its lack of visibility in recent years and attempt
to remedy that by summarizing the basics of the inquirers in some detail, trying not
to interpret, but to remain faithful to the original. The paper encourages readers
to study the original and develop their own notion of how the inquirers might be used
in knowledgemanagement work. There are probably as many different perspectives on
how inquiring systems could support KMS as there are IS researchers willing to study
them. We would like to encourage a proliferation of such perspectives.
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