Employees who are expert in information management are critical in information-intensive businesses. Based on an extensive review of the psychology, management, information systems, and IT training fields, we present a framework that places good information behaviors as a central determinant of a worker's job performance in information-intensive companies. The framework positions key factors linking individual characteristics, such as personality, self-efficacy, and cognitive styles, to job performance though high information motivation and information capabilities. This framework should guide future research.