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Poston, R. S., Simon, J. C., and Jain, R. 2010. “Client Communication Practices in
Managing Relationships with Offshore Vendors of Software Testing Services,” Communications of the Association for Information Systems, pp. 129-148.
Enabled by the globalization and advances in technology, offshore outsourcing of software
development to countries such as India, China, and Russia, continues to increase.
Much of the extant research has not focused on the communication practices observed
in thriving offshore client−vendor relationships. Our research identifies communication
practices found in a case study of a large multinational client’s multi-vendor relationship
in offshore outsourcing of software testing projects. We discuss the empirically grounded
communication practices in the light of existing literature to highlight how the client−vendor
relationships deliver long-term value. Through this discussion, we delineate and discuss
communication techniques. Implications for theory and practice are also discussed.
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