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Yun, H., Lee, C.C., Kim, B.G., and Kettinger, W. J. 2011. "What Determines Actual
Use of Mobile Web Browsing Services? A Contextual Study in Korea," Communications of the Association for Information Systems (28:1), pp.313-328.
The use of mobile Web browsing services is a worldwide phenomenon. The intent of this
research is to produce a testable model of Web browsing services use that both identifies
unique national market differences and yet is theoretically parsimonious enough to
permit future cross-national studies. Specifically, our model examines which factors
determine the use of mobile Web browsing services in South Korea. We show that content
quality, hardware quality, ubiquity, cost, and relational factors are important predictors
of actual use of mobile Web browsing services. However, counter to our model’s predictions,
network quality and security did not appear to be significant factors in Korea at
this point of market maturity. Future empirical examination of the proposed model
in different markets worldwide should provide multinational IT vendors with better
understanding of the similarities and differences in the global smart phone business.
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