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Cho, J., Park, I., and Michel, J. W. 2011. "How Does Leadership Affect Information
Systems Success? A Transformational Leadership Approach," Information & Management (48:7), pp. 249-312.
We examined the positive impact of transformational leadership on IS success in organizations
via two psychological mechanisms of system users’ perceived organizational support
and systems self-efficacy. Our conceptual model was assessed using a sample of 251
employees from a multi-national bank in Korea. Overall, our results supported the
hypothesized relationships: transformational leadership was positively related to
system users’ IS success, and both perceived organizational support and systems self-efficacy
of the system users mediated the relationship between transformational leadership
and IS success. The results call for manager's attention to the importance of transformational
leadership development in organizations.
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