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Ryoo, S.Y., Kwak, S.H., and Park, S.C. 2011. "The Effects of Individual Values on
Organizational Citizenship Behaviors in Virtual Communities: Testing Mediating Effects
of User Involvement," Information-An International Interdisciplinary Journal(14:11), pp. 3639-3646.
Although organizational citizenship behavior (OCB) can be regarded as a key factor
of the sustainabilityof virtual communities, comparatively little research has been
conducted on investigating antecedentsof OCB in virtual communities. Our model posits
that user evaluations such as utilitarian value, hedonic value and social value affect
user involvement, which in turn, influences organizational citizenship behavior. Survey
data from 534 respondents was used to test the model using partial least square analysis.
Utilitarian value, hedonic value and social value were found to have significant impacts
on OCB that were either partially or fully mediated by user involvement. The implications
of these findings for both research and practice are discussed.
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