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Kettinger, W.J., Zhang, C.& Marchand, D.A. 2011. “CIO and Business Executive Leadership
Approaches to Establishing Company-Wide Information Orientation,” MIS Quarterly Executive(10:4), pp. 157-174.
In the digital world, business executives have a heightened awareness of the strategic
importance of information and information management to their companies’ value creation.
This presents both leadership opportunities and challenges for CIOs. To prevent the
CIO position from being marginalized and to enhance CIOs’ contribution to business
value creation, they must move beyond being competent IT utility managers and play
an active role in helping their companies build a strong information usage culture.
The purpose of this article is to provide a better understanding of the leadership
approaches that CIOs and business executives can adopt to improve their companies’
information orientation. Based on our findings from four case studies, we have created
a four-quadrant leadership-positioning framework. This framework is constructed from
the CIO’s perspective and indicates that a CIO may act as a leader, a follower or
a non-player in developing the company’s information orientation to achieve its strategic
focus. The article concludes with guidelines that CIOs can use to help position their
leadership challenges in introducing or sustaining their companies’ information orientation
initiatives and recommends specific leadership approaches depending on CIOs’ particular
situations.
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