Department of MIS
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Publications | Recognitions | Spotlights| Events

Feb. 2014 Smith, J., Gleim, M., Robinson, S., Kettinger, W. J., and Park, P. 2014. "Using an Old Dog for New Tricks: A Regulatory Focus Perspective on Consumer Acceptance of RFID Applications," Journal of Service Research, (17:1), pp. 85-101. Abstract
Jan. 2014 Richardson, S., Kettinger, W.J., Banks, S.B., and Quintana, Y. 2014. "IT and Agility in the Social Enterprise: A Case Study of St Jude Children's Research Hospital's "Cure4Kids" IT-Platform for International Outreach," Journal of the Association for Information Systems (15:1), pp. 1-32. Abstract
Jan. 2014 Zhang, X., Stafford, T. F., Dhaliwal, J. S., Gillenson, M. L., and Moeller, G. 2014. "Sources of Conflict between Developers and Testers in Software Development," Information & Management (51:1), pp. 13-26. Abstract
Dec. 2013 Najjar, M.S., and Kettinger, W.J. 2013. "Data Monetization: Lessons from a Retailer’s Journey,” MIS Quarterly Executive (12:4), pp. 213-225. Abstract
Oct. 2013 Wakolbinger, T., Fabian, F. and Kettinger, W.J. 2013. "IT-enabled Interorganizational Information Sharing Under Co-opetition in Disasters: A Game-Theoretic Framework," Communications of the AIS (33:5), pp. 67-80. Abstract 
Oct. 2013 Allen, D., Amini, M., Janz, B., Nichols, E.,  and Racer, M., "The Human Supply Chain: Mapping and Modeling the Flow of Human Capital for Navy ‘Seabees’," Journal of Supply Chain and Customer Relationship Management, Vol. 2013, Article ID 175961, DOI: 10.5171/2013.175961 Abstract
Sept. 2013 Kettinger, W.J., Zhang, C., and Chang, K. C. 2013. "A View from the Top: Integrated Information Delivery and Effective Information Use from the Senior Executive's Perspective," Information Systems Research (24:3), pp. 842-860. Abstract
Sept. 2013 Akbulut-Bailey, A.Y., Looney, C.A., and Poston, R.S. 2013. “Examining the Effectiveness of Partitioned Pricing Strategies and its Transparency in Online Auction Marketplaces," Journal of Information Technology Management (24:4), pp. 34-50. Abstract
Sept. 2013 Muthitacharoen, A. M., Zhang, X., and Gillenson, M. L. 2013. "What Matters and What Doesn't: Examining the Effectiveness of Surcharge Policies in C2C Online Auctions," Journal of Information Technology Management (24:4), pp. 1-12. Abstract
Sept. 2013 Zhang, X., Dhaliwal, J. S., Gillenson, M. L., and Stafford, Thomas F. 2013. "The Impact of Conflict Judgments between Developers and Testers in Software Development," Journal of Database Management (24:4), pp. 26-50. Abstract
June 2013 Zhang, X., Zhang, C., Stafford, T. F., and Zhang, P. 2013. "Teaching Introductory Programming to IS Students: The Impact of Teaching Approaches on Learning Performance," Journal of Information Systems Education (24:2), pp. 147-155. Abstract
June 2013 Zhang, C., Hahn, J., and De, P.  2013.  "Continued Participation in Online Innovation Communities: Does Community Response Matter Equally for Everyone?", Information Systems Research, Articles in Advance, pp. 1–19, ISSN 1047-7047 (print),  ISSN 1526-5536 (online). Abstract
May 2013 Zhao, X. and Xue, L. 2013. "Competitive Target Advertising and Consumer Data Sharing," Journal of Management Information Systems  (29:3), pp. 189 - 222. Abstract
Mar. 2013

Toyasaki, F., Wakolbinger, T.,  and Kettinger, W.J. 2013. "The Value of Information Systems for Product Recovery Management,"   International Journal of Production Research (55:4), pp. 1214-1235.   Abstract

Feb. 2013 Hwang, Y., Kettinger, W.J., and Yi, M. 2013. "A Study on the Motivational Aspects of Information Management Practice," International Journal of Information Management (33:1), pp. 177-184. Abstract
Jan. 2013 Park, S.C. and Ryoo, S.Y. 2013. "An Empirical Investigation of End-users’ Switching Toward Cloud Computing: A Two Factor Theory Perspective," Computers in Human Behavior (29:1), pp.160-170. Abstract
Dec. 2012 Zhou, J., Zhao, X., Xue, L., Gargeya, V. 2012. “Double Moral Hazard in a Supply Chain with Consumer Learning,”Decision Support Systems" (54:1), pp. 482–495. Abstract
Oct. 2012 Moeller, G., Zhang, X., and Richardson, S. 2012. "Understanding Antecedents of Interpersonal Conflict in Information Systems Development: A Critical Analysis," Journal of Information Technology Management (23:3), pp. 12–43. Abstract
July 2012 Yun, H., Kettinger, W.J., and Lee. C.C. 2012. "A New Open Door: The Smartphone's Impact on Work-to-Life Conflict, Stress, and Resistance," International Journal of Electronic Commerce (16:4), pp. 121–151. Abstract
July 2012 Meservy, T., Zhang, C., Lee, T., and Dhaliwal, J. 2012. "The Business Rules Approach and Its Impact on Software Testing: A Case Study," IEEE Software (29:4). Abstract
July 2012 Onita, C., Lee, E., Zhang, C., and Kaleta, J. 2012. "Network Enabled Meta-Search Tool (NEST): An Answer to Harmonizing Knowledge Sourcing in a Company?," Journal of Information Technology Management (23:2), pp. 29-31. Abstract
May 2012 Fayard, L., Lee, L., Leitch, R., and Kettinger, W.J. 2012. "Effect of Internal Cost Management, Information Systems Integration, and Absorptive Capacity on Inter-organizational Cost Management in Supply Chains," Accounting, Organizations and Society (37:3), pp. 168-187. Abstract
Apr. 2012 Chen, L., Meservy, T. O., and Gillenson, M. 2012. "Understanding Information Systems Continuance for Information-Oriented Mobile Applications," Communications of Association for Information Systems (30:9), pp. 127-146. Abstract
Apr. 2012 Stafford, T.F., Zhang, X., Jackson, W., and Al-Khasawneh, A. 2012. "Global Diffusion of Information Technology Education: A Comparison with Developing Economies," Journal of Information Technology Management (13:1), pp. 46-61. Abstract
Jan.  2012 Park, I., Cho, J., and Rao, H. R. 2012. “The effect of pre- and post-service performance on consumer evaluation of online retailers”, Decision Support Systems (52:2), pp. 295-548. Abstract
Dec.  2011 Kaiser, K., Goles, T., Hawk, S., Simon, J. C., and Frampton, K. 2011. "Information Systems Skills Differences Between High-Wage and Low-Wage Regions: Implications for Global Sourcing," Communications of the Association for Information Systems (29:1), pp. 605-626. Abstract
Dec.  2011 Aiken, P., Gillenson, M. L., Zhang, X., & Rafner, D. 2011. "Data Management and Data Administration: Assessing 25 years of practice," Journal of Database Management (22:3), pp. 24-45. Abstract
Dec.  2011 Kettinger, W.J., Zhang, C. and Marchand, D.A. 2011. “CIO and Business Executive Leadership Approaches to Establishing Company-Wide Information Orientation,” MIS Quarterly Executive (10:4), pp. 157-174. Abstract
Dec.  2011 Dhaliwal, J., Onita, C. G., Poston, R., and Zhang, X. 2011. "Alignment within the software development unit: Assessing structural and relational dimensions between developers and testers," Journal of Strategic Information Systems (20:4), pp. 323-342. Abstract
Nov.  2011 Jain, Radhika, Poston, Robin S., and Simon, Judith C. 2011. “An Empirical Investigation of Client Managers’ Responsibilities in Managing Offshore Outsourcing of Software Testing Projects,” IEEE Transactions on Engineering Management (58:4), pp. 743-757. Abstract
Nov.  2011 Hu, T., Poston, . S., and Kettinger, W. J. 2011. "Nonadopters of Online Social Network Services: Is It Easy to Have Fun Yet?," Communications of the Association for Information Systems (29:25), pp. 441-458. Abstract
Nov.  2011 Ryoo, S.Y., Kwak, S.H., and Park, S.C. 2011. "The Effects of Individual Values on Organizational Citizenship Behaviors in Virtual Communities: Testing Mediating Effects of User Involvement," Information-An International Interdisciplinary Journal (14:11), pp. 3639-3646. Abstract
Nov.  2011 Meservy, T. and Niederman, F. 2011. “Pulling the Plug: When to Call It a Day on Research Projects,” Communications of the Association for Information Systems (29:24), pp. 427-440. Abstract
Oct.  2011 Cho, J., Park, I., and Michel, J. W. 2011. "How Does Leadership Affect Information Systems Success? A Transformational Leadership Approach," Information & Management (48:7), pp. 249-312.  Abstract
Oct.  2011 Marchand, D.A. and Kettinger, W.J. 2011. “Information Orientation (IO): How Effective Information Use Drives Business Performance,” Sistemas (120), pp. 75-84.  Abstract
Sep.  2011 Kettinger, W.J. and Marchand, D.A. 2011. "Information Management Practices (IMP) from the Senior Manager's Perspective: An Investigation of the IMP Construct and Its Measurement," Information Systems Journal (21:5), pp. 385–406.  Abstract
July  2011 Khawaja,  S., Grover, V., Kettinger, W.J., and Guha, S. 2011. “The Successful Implementation of Customer Relationship Management (CRM) System Projects," Database (42:2), pp. 9-31.  Abstract
July 2011 Helquist,J.H.,  Deokar, A., Meservy, T., and Kruse, J. 2011. “Dynamic Collaboration: Participant-driven Agile Processes for Complex Tasks,” Database (42:2), pp. 95-115. Abstract
July 2011 Mahadevan, L. and Kettinger, W. J. 2011. “Service Oriented Architecture as a Dynamic Enabler of Customer Prioritization,” e-Service Journal (7:2), pp. 28-45.   Abstract
July 2011 Yang, Y., Onita, C., Zhang, X., and Dhaliwal, J. 2011. “TESTQUAL: Conceptualizing Software Testing as a Service,”  e-Service Journal (7:2), pp. 46-65. Abstract
May 2011 Jain, R.P., Simon, J.C., and Poston, R. 2011. “Mitigating Vendor Silence in Offshore Outsourcing: An Empirical Investigation,”  Journal of Management Information Systems (27:4), pp. 261-298.   Abstract
May 2011 Stafford, T.F. and Turan, A.H. 2011. “Online Tax Payment Systems as an Emergent Aspect of Governmental Transformation,” European Journal of Information Systems (20:3), pp. 343–357. Abstract
May 2011

Hennington, A.H., Janz, B.D., and Poston, R. 2011.  "I'm Just Burned Out: Understanding System Compatibility With Personal Values And Role-Based Stress In A Mandatory Usage Context," Computers in Human Behavior (27:3), pp. 1238-1248. Abstract

Apr. 2011 Yun, H., Lee, C.C., Kim, B.G., and Kettinger, W. J. 2011. "What Determines Actual Use of Mobile Web Browsing Services? A Contextual Study in Korea," Communications of the Association for Information Systems (28:1), pp.313-328.  Abstract
Apr. 2011 Poston, R. and Richardson, S.M. 2011. "Designing an Academic Project Management Program: A Collaboration between a University and a PMI Chapter." Journal of Information Systems Education (22:1), pp. 55-72. Abstract
Apr. 2011 Stafford, T. F. 2011. “Active Priming of Cultural Stereotypes in Outsourcing Decision Making,” Journal of Global Information Technology Management (14:2), pp. 27-47. Abstract
Mar. 2011 Yang, Y., Stafford, T. F., and Gillenson, M. 2011. “Satisfaction with Employee Relationship Management Systems: The Impact of Usefulness on Systems Quality Perceptions,” European Journal of Information Systems (20), pp. 221–236. Abstract
Mar. 2011 Ambartsoumian, V., Dhaliwal, J., Lee, E., Meservy, T., and Zhang, C., “Implementing Quality Gates Throughout the Enterprise IT Production Process,” Journal of Information Technology Management (22:1), pp. 2028-2038. Abstract
Mar. 2011 Gillenson, M.L., Racer, M.J., Richardson, S.M., and Zhang, X. 2011. “Engaging Testers Early and Throughout the Software Development Process: Six Models and a Simulation Study,” Journal of Information Technology Management (22:1), pp. 2011-2027. Abstract
Jan. 2011 Onita, C., and Dhaliwal, J. 2011. “Alignment within the Corporate IT Unit: An Analysis of Software Testing and Development,” European Journal of Information Systems (20:1), pp. 48-68. Abstract
Nov. 2010 Zhang, X., Dhaliwal, J., and Gillenson, M.L. 2010. “Organizing Software Testing For Improved Quality And Satisfaction”, Journal of Information Technology Management (21:4), pp. 1-12. Abstract
Sep. 2010 Kettinger, W. J., and Li Y. 2010. “The Infological Equation Extended: Towards Conceptual Clarity in the Relationship between Data, Information and Knowledge,” European Journal of Information Systems (19:4), pp. 409-421. Abstract
Aug. 2010 Hwang, Y., Kettinger, W. J., and Yi, M. 2010. “Understanding Information Behavior and the Relationship to Job Performance,” Communications of the Association for Information Systems (27:8), pp.113-128. Abstract
Aug. 2010 Poston, R. S., Simon, J. C., and Jain, R. 2010. “Client Communication Practices in Managing Relationships with Offshore Vendors of Software Testing Services,” Communications of the Association for Information Systems, pp. 129-148. Abstract
June 2010 Kettinger, W. J., Marchand, D. M., and Davis, J. 2010. “Designing Enterprise IT Architectures to Optimize Flexibility and Standardization in Global Business,” MIS Quarterly Executive (9:2), pp. 95-113. Abstract
June 2010 Nickels, D. and Janz, B.D. 2010.  "Organizational Culture: Another Piece of the IT-Business Alignment Puzzle." Journal of Information Technology Management (21:3), pp. 1-14. Abstract
June 2010 Gallagher, K. P., Kaiser, K. M., Simon, J. C., Beath, C. M., and Goles, T. 2010. “The Requisite Variety of Skills for IT Professionals,” Communications of the ACM (53:6), pp. 144-148.
Mar. 2010 Stafford, T. and Poston, R. S. 2010. “Online Security Threats and User Intentions: A Model of Computer Protection Motivation,” IEEE Computer (43:1), pp. 58-64.  Abstract
Jan. 2010

Huq, F., Stafford, T. F., Bhutta, M., and Kanungo, S. 2010. “An Examination of Differential Effects of Transportation in Supply Chain Optimization Modeling,” Journal of Manufacturing Technology Management (21:1/2), pp. 269-286. Abstract

Jan. 2010 Sinclaire, J., Simon, J. C., and Campbell, C. 2010. “Does Relational Communication Training Improve Student Satisfaction with Web-assisted Courses?” Journal of Online Learning and Teaching. Abstract
Dec. 2009 Poston, R. S., Suda, K. and Onita, C. 2009. “Information Sources Experts Consult and Find Useful In Answering Drug-Related Questions,” eServices Journal (6:3), pp. 1-39. Abstract
Aug. 2009 Kettinger, W. J., Park, S., and Smith, J. 2009. "Understanding the Consequences of Information Systems Service Quality on IS Service Reuse," Information & Management (46:6), pp. 335-341. Abstract
Aug. 2009 Poston, R. S., Looney, C., and Akbulut, A. 2009. “Examining the Effects of Self-Efficacy, Computerized Sources, and Perceived Credibility in Decisions to Take Online Advice,”  International Journal of Electronic Business (7:4), pp. 321–347. Abstract
Aug. 2009 Limpornpugdee, W., Janz, B. D., and Richardson, S. 2009. "Communication Competence Factors As Moderators To The Relationship Between User Participation And Information Quality," Journal of Information Technology Management (XX:4), pp. 1-21. Abstract
Aug. 2009 Jensen, M., Meservy, T., Burgoon, J., and Nunamaker, J. 2009. "Automatic, Multimodal Evaluation of Human Interaction," Group Decision and Negotiation (18:4). Abstract
July 2009 Janz, B. D. and Prasarnphanich, P. 2009. "Freedom to Cooperate:  Gaining Clarity into Knowledge Integration in Information Systems Development Teams." IEEE Transactions on Engineering Management (56:4), pp. 621-635. Abstract
June 2009 Poston, R. S., Kettinger, W. J., and Simon, J. C. 2009. “Managing the Vendor Set: Achieving Best Pricing and Quality Service in IT Outsourcing,” MIS Quarterly Executive (8:2), pp. 45-58. Abstract
June 2009 Simon, J. C., Poston, R. S., and Kettinger,  W. J. 2009. "Creating Better Governance of Offshore Services," Information Systems Management (26:2), pp. 110-122. Abstract
Feb. 2009 Davis, J. M., Kettinger, W. J., and Kuney, D. G. 2009. “When Users are IT Experts Too: The Effects of Joint IT Competence and Partnership on Satisfaction with Enterprise-level Systems Implementation,” European Journal of Information Systems (18:1), pp. 26-37. Abstract
Feb. 2009 Burgoon, J. K., Twitchell, D. P., Jensen, M. L., Meservy, T., Adkins, M., Kruse, J., Deokar, A., Lu, S., Metaxas, D., Nunamaker, J. F., and Younger, R. E. 2009. “Detecting Concealment of Intent in Transportation Screening: A Proof-of-concept,” IEEE Transactions on Intelligent Transportation Systems (10:1), pp. 103-112. Abstract
Jan. 2009 Janz, B. D. 2009. “Journal Self-Citation XIV: Right Versus Right: Gaining Clarity Into the Ethical Dilemma of Editorial Self-Referencing,” Communications of the AIS (25:1). Abstract
Jan. 2009 Zhang, C., and Dhaliwal, J. 2009. “An Investigation of Resource-Based and Institutional Theoretic Factors in Technology Adoption for Operations and Supply Chain Management,” International Journal of Production Economics (120:1), pp. 252-269. Abstract
Jan. 2009 Hennington, A. H., Janz, B. D., Amis, J., and Nichols, E. L. 2009 "Understanding the Multidimensionality of Information Systems Use: A Study of Nurses' Use of a Mandated Electronic Medical Record System," Communications of the AIS (25). Abstract
Dec. 2008 Looney, C., Akbulut, A., and Poston, R. S. 2008. “Understanding the Determinants of Service Channel Preference in the Early Stages of Adoption: A Social Cognitive Perspective on Online Brokerage Services,” Decision Sciences Journal (39:4), pp. 821-857. Abstract
Sep. 2008 Poston, R. S. 2008. “Using and Fixing Biased Rating Schemes,” Communications of the ACM (51:9), pp. 105-109.
Sep. 2008 Huang, Z., Janz, B. D., and Frolick, M. 2008.“A Comprehensive Examination Of Internet-EDI Adoption,” Information Systems Management (25:3), pp. 273-286. Abstract
Sep. 2008 Hahn, J., Moon, J. Y., and Zhang, C. 2008. “Emergence of New Project Teams from Open Source Software Developer Networks: Impact of Prior Collaboration Ties,” Information Systems Research (19), pp. 369-391. Abstract
July 2008 Stafford, M. R., Stern, B., Stafford, T. F., and Bienstock, C. 2008. “Consumer Acceptance of Online Auctions: An Extension and Revision of the TAM ,” Psychology & Marketing (25:7), pp. 619-636. Abstract
Jan. 2008 Simon, J. C., Bullen, C., Abraham, T., Gallagher, K., and Zweig, P. 2008. “IT Workforce Trends: Implications for Curriculum and Hiring,” Communications of the AIS (24:1), pp. 70-72. Abstract
Jan. 2008 Bienstock, C., Stafford M., Sherrell, D., and Stafford T. F. 2008. “An Expanded Model of Logistics Service Quality: Incorporating Logistics Information Technology,” International Journal of Production Economics (113:1), pp. 205-222. Abstract
Dec. 2007 Richardson, S. M. 2007. “’Can You Hear What I See? Nonverbal Communication and the Changing Face of TML,” Communications of the AIS (20:58). Abstract
Sep. 2007 Stafford, T. F., and Gonier, D. 2007. “The Online Research Bubble,” Communications of the ACM (50:9), pp. 109-112.
Sep. 2007

Poston, R., Reynolds, R., and Gillenson, M. L. 2007. “Technology Solutions for Data Accuracy and Availability Problems in Healthcare Records,” Information Systems Management (24), pp. 59-71.

Aug. 2007 Linden, L., Kuhn, R., Parish, J., Richardson, S., Adams, L.,  and Courtney, J. 2007. “Churchman Inquiring Systems: Kernel Theories for Knowledge Management,” Communications of the AIS (20:52). Abstract
Aug. 2007 Van Slyke, C., Ilie, V., Lou, H., and Stafford, T. F. 2007. “Perceived Critical Mass and the Adoption of a Communication Technology,” European Journal of Information Systems (16:3), pp. 270-283. Abstract
May 2007 Hennington, A. H., and Janz, B. D. 2007. “Physician Adoption of Electronic Medical Records: Applying The UTAUT Model In a Healthcare Context,” Communications of the AIS (19:5), pp. 60-80. Abstract
May 2007 Poston, R.S., Reynolds, R., and Gillenson, M. “Technology Solutions for Data Accuracy and Availability Problems in Healthcare Records,”Information Systems Management, 2007, (24), pp. 59-71. Abstract 
May 2007 Amini, M., Otondo, R., Janz, B. D., and Pitts, M. 2007. “Simulation Modeling and Analysis: A Collateral Application and Exposition of RFID Technology,” Journal of Production and Operations Management (16:5), pp. 586-598. Abstract
Dec. 2006 Richardson, S. M., Courtney, J. F., and Haynes, J. D. 2006. “Theoretical Principles for Knowledge Management System Design: Application to Pediatric Bipolar Disorder,” Decision Support Systems (42:3), pp. 1321-1337. Abstract
Aug. 2006 Teo, T., Ranganathan, C., and Dhaliwal, J. S. 2006. “Key Dimensions of Inhibitors for the Deployment of Web-Based Business-to-Business Electronic Commerce," IEEE Transactions on Engineering Management (53:3), pp. 395-411. Abstract
June 2006 Simon, J. C., Zweig, P., Kaiser, K., Beath, C., Bullen, C., Gallagher, K., Goles, T., and Howard, J. 2006. “The Information Technology Workforce: Trends and Implications 2005-2008,” MIS Quarterly Executive (5:2), pp. 47-54. Abstract
May 2006 Muthitacharoen, A., Gillenson, M. L., and Suwan, N. 2006. “Segmenting Online Customers to Manage Business Resources: A Study of the Impacts of Sales Channel Strategies on Consumer Preferences,” Information & Management (43:5), pp. 678-695. Abstract
Jan. 2006 Li, Y., and Kettinger, W. J. 2006. "An Evolutionary Information-Processing Theory of Knowledge Creation," Journal of the Association of Information Systems (JAIS) (7:1), pp. 593-617. Abstract
Jan. 2006 Simon, J. C., Thomas, A., Beath, C., Bullen, C., Gallagher, K., Goles, T., and Kaiser, K. 2006. “IT Workforce Trends: Implications for IS Programs,” Communications of the AIS (17), pp. 1147-1170. Abstract
Dec. 2005 Kettinger, W. J., and Lee, C. 2005. “Zones of Tolerance: Alternative Scales for Measuring Information Systems Service Quality,” MIS Quarterly (29:4), pp. 607-623. Abstract
Aug. 2005 Poston, R. S., Stafford, T. F. and Hennington, A. 2005. “Spyware: The View from the [Online] Street,” Communications of the ACM (48:8), pp. 96-99.
July 2005 Janz, B. D., Pitts, M. G., and Otondo. R. F. 2005. “Back to the Future with RFID: Lessons Learned – Some Old, Some New,” Communications of the AIS (15:7), pp. 132-148. Abstract
July 2005 Chen, L., Frolick, M., and Janz, B. D. 2005. “Supply and Demand of IS Faculty: A Longitudinal Study,” Communications of the AIS (15:7), pp. 674-695. Abstract
June 2005 Poston, R. S., and Speier, C. 2005. “Effective Use of Knowledge Management Systems: A Process Model of Content Ratings and Credibility Indicators,” MIS Quarterly (29:2), pp. 221-244. Abstract
May 2005 Stafford, T. F. 2005. “Understanding Motivations for Internet Use in Distance Education,” IEEE Transactions on Education (48:2), pp. 301-306.. Abstract
Dec. 2004 Hackbarth, G., and Kettinger, W. J. 2004. "Strategic Aspirations for Net-Enabled Business," European Journal of Information Systems (13:4), pp. 273-285.5. Abstract
Dec. 2004 Ranganathan, C., Dhaliwal, J. S., and Teo, T. S. 2004. "Assimilation and Diffusion of Web Technologies in Supply-Chain Management: An Examination of Key Drivers and Performance Impacts," International Journal of Electronic Commerce (9:1), pp. 127-161. Abstract
Nov. 2004 Moores, T. T., and Dhaliwal, J. S. 2004. "A Reversed Context Analysis of Software Piracy Issues in Singapore," Information & Management (41:8), pp. 1037-1042. Abstract
Nov. 2004 Stafford, T. F., and Gonier, D. 2004. "Gratifications for Internet Use:  What Americans Like about Being Online," Communications of the ACM (47:11), pp. 107-112.
Sep. 2004 Kohli, R., and Kettinger, W. J. 2004. “Informating the Clan: Controlling Physician Costs and Outcomes,” MIS Quarterly (28:3), pp. 363-394. Abstract
July 2004 Soliman, K. S.,  and Janz, B. D. 2004. "An Exploratory Study to Identify the Critical Factors Affecting the Decision to Establish Internet-based Interorganizational Information Systems," Information & Management (41:6), pp. 697-706. Abstract
June 2004 Stafford, T. F. and Urbaczewski, A. 2004. "Spyware: The Ghost in the Machine," Communications of the Association for Information Systems (14:15), pp. 291-307. Abstract
June 2004 Chen, L., Gillenson, M. L., and Sherrell, D. L. 2004. “Consumer Acceptance of Virtual Stores: A Theoretical Model and Critical Success Factors for Virtual Stores,” DATA BASE (35:2), pp. 8-31. Abstract
Apr. 2004 Stafford, T. F.,  Stafford, M .R., and Schkade L. L. 2004. “Determining Uses and Gratifications for the Internet,”  Decision Sciences (35:2), pp. 259-288. Abstract
Dec. 2003 Prasarnphanich, P., and Gillenson, M. L. 2003. "The Hybrid ‘Clicks and Bricks’ Business Model, " Communications of the ACM (46:12), pp. 178-185.
Dec. 2003 Stafford, T. F., and Gillenson, M. 2003. "Mobile Commerce:  What it Is and What it Could Be, " Communications of the ACM (46:12), pp. 33-34.  
Dec. 2003 Chen, J., Lee, T. E., Zhang, R., Zhang, J. 2003. "Systems Requirements for Organizational Learning," Communications of the ACM (46:12), pp. 73-78.
Dec. 2003 Stafford T. F., and Gillenson, M. L.  2003. "Mobile Commerce: What It Is and What It Could Be," Communications of the ACM (46:12), pp. 33-34.
Nov. 2003 Stafford T. F.  2003. "Differentiating between Innovators and Laggards in the Uses and Gratifications for Internet Services," IEEE Transactions on Engineering Management (50:4), pp. 427- 435. Abstract
May. 2003 Janz, B. D.,  and Prasarnphanich, P. 2003. "Understanding the Antecedents of Effective Knowledge Management: The Importance of a Knowledge-Centered Culture," Decision Sciences (34:2), pp. 351-384. Abstract
Apr. 2003 Sujitparapitaya, S., Janz, B. D., and Gillenson, M. L. 2003. "The Contribution of IT Governance Solutions to the Implementation of Data Warehouse Practice," Journal of Database Management (14:2), pp. 52-69. Abstract
June 2002 Chen, L., Gillenson, M. L., and Sherrell, D. L. 2002. "Enticing Online Consumers: A Technology Acceptance Perspective Information & Management (39:8), pp. 705-719. Abstract
Feb. 2002 Kettinger, W. J., and Lee, C. C. 2002. "Understanding the Information Systems -User Divide in Information Technology Innovation," Communications of the ACM (45:2), pp. 79-90. Abstract
Dec. 2001 Ranganathan, C., and Dhaliwal, J. S., 2001. "A Survey of Business Process Reengineering Practices in Singapore," Information & Management (39:2), pp. 125-134. Abstract
May 2001 Poston, R.S. and Grabski, S. “Financial Impacts of Enterprise Resource Planning Implementation,” International Journal of Accounting Information Systems, Spring 2001, pp. 271-294. Abstract
July 2000 Marchand, D. A., Kettinger, W. J., and Rollins, J. 2000. "Information Orientation: People, Technology and the Bottom Line," Sloan Management Review (42:3), pp. 69-80. Abstract
June 2000 Gillenson, M. L., Sherrell, D. L., and Chen, L. 2000. "A Taxonomy of Web Site Traversal Patterns and Structures," Communications of the AIS (3:17). Abstract
May 2000 Poston, R.S. and Grabski, S. “Accounting Information Systems Research: Is it another QWERTY?” International Journal of Accounting Information Systems, Spring 2000, pp. 9-53. Abstract 
Sep. 1999 Kettinger, W. J., and Lee, C. C. 1999. "Replication of Measures in Information Systems Research: The Case of the IS SERVQUAL," Decision Sciences (30:3), pp. 893-899. Abstract
Sep. 1999 Gillenson, M. L., Sherrell, D. L., and Chen, L. 1999. "“Information Technology as the Enabler of One-to-One Marketing," Communications of the AIS (2:18). Abstract
May 1999 David, J., Dunn, C., McCarthy, W., and Poston, R.S. “The Research Pyramid:  A Framework for Accounting Information Systems Research,”Journal of Information Systems, Spring 1999, pp. 7-30. Abstract 
Feb. 1999 Janz, B. M. 1999. "Self-directed Teams in IS: Correlates for Improved Systems Development Work Outcomes," Information & Management (35:3), pp. 171-192. Abstract
Sep. 1997 Kettinger, W. J., and Grover. V. 1997. "The Use of Computer-Mediated Communication in an Inter-Organizational Context," Decision Sciences (28:3), pp. 513-535. Abstract
June 1997 Guha, S., Grover, V., Kettinger, W. J., and Teng, J. T. C. 1997. "Exploring an Antecedent Model of Business Process Change and Organizational Performance," Journal of Management Information Systems (14:1), pp. 119-154. Abstract
June 1997 Kettinger, W. J., and Lee, C. C. 1997. "Pragmatic Perspectives on the Measurement of Information Systems Service Quality," MIS Quarterly (21:2), pp. 223-240. Abstract
June 1997 Janz, B. D., Wetherbe, J., Davis, G. B. and Noe, R. A. 1997. "Reengineering the Systems Development Process: The Link between Autonomous Teams and Business Process Outcomes," Journal of Management Information Systems (14:1), pp. 41-68. Abstract
Mar. 1997 Kettinger, W. J., Teng, J. T. C., Guha, S. 1997. "Business Process Change: A Study of Methodologies, Techniques and Tools," MIS Quarterly (21:1), pp. 55-80. Abstract
Sep. 1996 Herkness, W. L., Kettinger, W. J., and Segars, A. H. 1996. "Sustaining Process Improvement and Innovation in the Information Services Function: Lessons Learned at the Bose Corporation," MIS Quarterly (20:3), pp. 349-368. Abstract
Sep. 1996 Dhaliwal, J. S., and Benbasat, I. 1996. "The Use and Effects of Knowledge-Based System Explanations: Theoretical Foundations and a Framework for Empirical Evaluation," Information Systems Research (7:3), pp. 342-366. Abstract
Jun. 1996 Brancheau, J., Janz, B. D., and Wetherbe, J. 1996. "Key Issues in Information Systems Management: 1994-1995 SIM Delphi Results," MIS Quarterly (20:2), pp. 225-242. Abstract
Mar. 1996 Kettinger, W. J., Teng, J. T. C., and Guha, S. 1996. "Information Architectural Design in Business Process Reengineering," Journal of Information Technology (11:1), pp. 27-37. Abstract
Oct. 1995 Wang, M., and Kettinger, W. J. 1995. "Projecting the Growth of Cellular Communications," Communications of the ACM (38:10), pp. 25-31. Abstract
Sep. 1995 Kettinger, W. J., Lee, C. C., and Lee, S. 1995. "Global Measures of Information Services Quality: A Cross-National Study," Decision Sciences (26:5), pp. 569-588. Abstract
June 1995 Kettinger, W. J., and Grover, V. 1995. "Towards and Theory of Business Process Change Management," Journal of Management Information Systems (12:1), pp. 9-30. Abstract
June 1995 Grover, V., Jeung, S. R., Kettinger, W. J., and Teng, J. T. C. 1995. "The Implementation of Business Process Reengineering," Journal of Management Information Systems (12:1), pp. 109-144. Abstract
Mar. 1995 Teng, J. T. C., and Kettinger, W. J. 1995. "Business Process Redesign and Information Architecture: Exploring the Relationship," DATA BASE (26:1), pp. 30-42. Abstract
Dec. 1994 Kettinger, W. J. 1994. "National Infrastructure Diffusion and the U.S. Information Super Highway," Information & Management (27:6), pp. 357-368. Abstract
Dec. 1994 Segars, A. H., Grover, V., and Kettinger, W. J. 1994. "Strategic Users of Information Technology: A Longitudinal Analysis of Organizational Strategy and Performance," The Journal of Strategic Information Systems (3:4), pp. 261-288. Abstract
Sep. 1994 Kettinger, W. J., and Lee, C. C. 1994. "Perceived Service Quality and User Satisfaction with the Information Services Function," Decision Sciences (25:5/6), pp. 737-766. Abstract
Mar. 1994 Kettinger, W. J., Grover, V., Guha, S., and Segars, A. H. 1994. "Strategic Information Systems Revisited: A Study of Sustainability and Performance," MIS Quarterly (18:1), pp. 31-58. Abstract
Sep. 1993 Grover, V., Jeung, S., Kettinger, W. J., and Lee, C. C. 1993. "The Chief Information Officer: A Study of Managerial Roles," Journal of Management Information Systems (10:2), pp. 737-766. Abstract
Dec. 1991 Gillenson, M., and Stutz, J. 1991. "Academic Issues in MIS: Journals and Books," MIS Quarterly (15: 4), pp. 447-451. Abstract
Dec. 1985 Gillenson, M. 1985. "Trends in Data Administration," MIS Quarterly (9: 4), pp. 317-325. Abstract

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