Education
Doctor of Philosophy, The University of South Carolina
Master of Science, The University of South Carolina
Master of Public Administration, The University of Massachusetts at Amherst
Bachelor of Science, Northeastern University
Interests
Teaching Interests:
PhD Research Seminar; IT Management & Planning; IT for MBAs
Research Interests:
Digital Business Strategy; IS Service Quality; Strategic Information Management;
IT-enabled Platform Organizations; IT-enabled Control of Autonomous Professionals;
Process Redesign
Selected Research
Wakolbinger, T., Toyasaki, F., and Kettinger, W.J. 2012. "The Value of Information
Systems for Product Recovery Management," International Journal of Production Research, (Forthcoming).
Fayard, D., Lee, L., Leitch, A.,and Kettinger, W.J., 2012. "Effect of Internal Cost
Management, Information Systems Integration, and Absorptive Capacity on Interorganizational
Cost Management in Supply Chains," Accounting Organization & Society, (Forthcoming ),
Yun, H., Kettinger, W.J., and Lee, C., 2012. "A New Open Door: The Smartphone's Impact
on Work-Life Conflict, Stress, and Resistance," International Journal of Electronic Commerce, (Forthcoming )
Kettinger, WJ, Zhang, C. and Marchand, D.A. 2011, "CIO and Business Executive Leadership
Approaches to Establishing Company-wide Information Orientation," MISQ Executive, 2011, Vol. 10, No. 4, pp. 157-174. Abstract
Kettinger, W.J. and Marchand, D.A. 2011. "Information Management Practices (IMP) from
the Senior Manager's Perspective: An Investigation of the IMP Construct and Its Measurement,"
Information Systems Journal (21:5), pp. 385–406. Abstract
Kettinger, W. J., and Li Y., 2010. “The Infological Equation Extended: Towards Conceptual
Clarity in the Relationship between Data, Information and Knowledge,” European Journal of Information Systems (19:4), pp. 409-421. Abstract
Davis, J. M., Kettinger, W. J., and Kuney, D. G. 2009. “When Users are IT Experts
Too: The Effects of Joint IT Competence and Partnership on Satisfaction with Enterprise-level
Systems Implementation,” European Journal of Information Systems (18:1), pp. 26-37. Abstract
Kettinger, W. J., Park, S., and Smith, J. 2009. "Understanding the Consequences of
Information Systems Service Quality on IS Service Reuse," Information & Management (46:6), pp. 335-341. Abstract
Li, Y., and Kettinger, W. J. 2006. “An Evolutionary Information-Processing Theory
of Knowledge Creation,” Journal of the Association of Information Systems (JAIS) (7:1), pp. 93-617. Abstract
Kettinger, W. J., and Lee, C. 2005. “Zones of Tolerance: Alternative Scales for Measuring
Information Systems Service Quality,” MIS Quarterly (29:4), pp. 607-623. Abstract
Kohli, R., and Kettinger, W.J., 2004, “Informating the Clan: Controlling Physician
Costs and Outcomes,” MIS Quarterly (28:3), pp. 363-394. Abstract
For a more comprehensive list of Dr. Kettinger’s publications click here
Biographical Summary
Bill Kettinger is a Professor and the FedEx Chair of Excellence in MIS at the Fogelman
College of Business and Economics at The University of Memphis. He previously served
as Professor of Information Systems and Moore Foundation Fellow at the Moore School
of Business of the University of South Carolina. He has taught global IT management
and IS research methods in International Masters of Business Administration (IMBA)
and MIS PhD programs and in executive development programs both domestically and abroad.
Professor Kettinger also has regularly taught in the MBA programs at IMD in Lausanne
Switzerland , Wirtschaftsuniversität Wien, Vienna Austria and at the Tecnologico de
Monterrey in Mexico. He has won several college teaching awards including being recognized
as the 2006 IMBA Vienna program's outstanding professor.
Dr. Kettinger has over 100 publications including 4 books, over 60 refereed journal
articles in such journals as MIS Quarterly, JMIS, JAIS, EJIS, ISJ, Decision Sciences,
and Sloan Management Review, numerous monographs, book chapters, proceedings, and
teaching cases. He was ranked as 25th in the world among authors publishing in the
AIS 6 top journals (senior scholar basket) over the twenty year period 1991-2011 and
was ranked 15th during the same periods for the most appearances in MIS Quarterly.
He currently serves as a Senior Editor of MISQ Executive and serves, or has served,
as an Associate Editor of MIS Quarterly, Information Systems Research and JAIS and
has twice served as a special editor for JMIS.
He completed a 3 year study sponsored by Accenture and IMD that discovered a new measure
of effective information use (Information Orientation) which predicts business performance.
Based on this research project, he coauthored, Making the Invisible, Visible: How
Companies Win with the Right Information, People and IT published by John Wiley Press,
which provides a practical guide to managers developing strategic measures of information
assets and knowledge management effectiveness. This book was cited in the Wall Street
Journal in 2011 as a CIO 'must read'. Scholarly results and discussion of this research
project appear in Information Orientation: The Link to Business Performance by Oxford
University Press. He also co-edited Process Think: Winning Perspectives for Business
Change in the Information Age which examines the evolution and practical application
of the process change movement.
Bill has over 30 years consulting experience in both the public and private sectors
with such organizations as Accenture, AT&T, Cambridge Technology Partners, IBM, Bose,
Renaissance Interactive and Philips. He has been the recipient of numerous awards
such as a Fulbright Scholarship and the Society of Information Management's best paper
award honoring outstanding work in the field of information systems. He also directed
a SIM Advanced Practice Council multi-year international study of the business drivers
of IT value. Bill served as Assistant Dean for the USC Business School from 1988 to
1993 and has been the principal investigator on several million dollars' worth of
grants and gifts. He also served as the Director of the USC Center of Information
Management and Technology Research from 1993-2004. He received his Ph.D. and an M.S.
from the University of South Carolina and an M.P.A. from the University of Massachusetts
at Amherst and a B.S. from Northeastern University.
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