Doctor of Philosophy, The University of South Carolina
Master of Science, The University of South Carolina
Master of Public Administration, The University of Massachusetts at Amherst
Bachelor of Science, Northeastern University
PhD Research Seminar; IT Management & Planning; IT for MBAs
Strategic Information Management; Digital Business Strategy; IS Management & Service
Quality; IT and the Supply Chain; IT-enabled Control of Professionals; Process Redesign
Kettinger, W.J., Zhang, C. and Chang K. 2013. “A View from the Top: Integrated Information
Delivery and Effective Information Use from the Senior Executive’s Perspective,” Information Systems Research, Forthcoming.
Wakolbinger, T., Toyasaki, F., and Kettinger, W.J. 2013. "The Value of Information
Systems for Product Recovery Management," International Journal of Production Research, (51:4), pp. 1214-1235.
Fayard, D., Lee, L., Leitch, A.,and Kettinger, W.J., 2012. "Effect of Internal Cost
Management, Information Systems Integration, and Absorptive Capacity on Interorganizational
Cost Management in Supply Chains," Accounting Organization & Society, (37:3), pp. 168-187. Abstract
Yun, H., Kettinger, W.J., and Lee, C., 2012. "A New Open Door: The Smartphone's Impact
on Work-Life Conflict, Stress, and Resistance," International Journal of Electronic Commerce, (16:4), pp. 121-151. Abstract
Kettinger, W.J., Zhang, C. and Marchand, D.A. 2011, "CIO and Business Executive Leadership
Approaches to Establishing Company-wide Information Orientation," MISQ Executive, 2011, Vol. 10, No. 4, pp. 157-174. Abstract
Kettinger, W.J. and Marchand, D.A. 2011. "Information Management Practices (IMP) from
the Senior Manager's Perspective: An Investigation of the IMP Construct and Its Measurement,"
Information Systems Journal (21:5), pp. 385–406. Abstract
Kettinger, W. J., and Li Y., 2010. “The Infological Equation Extended: Towards Conceptual
Clarity in the Relationship between Data, Information and Knowledge,” European Journal of Information Systems (19:4), pp. 409-421. Abstract
Davis, J. M., Kettinger, W. J., and Kuney, D. G. 2009. “When Users are IT Experts
Too: The Effects of Joint IT Competence and Partnership on Satisfaction with Enterprise-level
Systems Implementation,” European Journal of Information Systems (18:1), pp. 26-37. Abstract
Li, Y., and Kettinger, W. J. 2006. “An Evolutionary Information-Processing Theory
of Knowledge Creation,” Journal of the Association of Information Systems (JAIS) (7:1), pp. 93-617. Abstract
Kettinger, W. J., and Lee, C. 2005. “Zones of Tolerance: Alternative Scales for Measuring
Information Systems Service Quality,” MIS Quarterly (29:4), pp. 607-623. Abstract
Kohli, R., and Kettinger, W.J., 2004, “Informating the Clan: Controlling Physician
Costs and Outcomes,” MIS Quarterly (28:3), pp. 363-394. Abstract
For a more comprehensive list of Dr. Kettinger’s publications click here
Bill Kettinger is a Professor and the FedEx Chair of Excellence in MIS at the Fogelman
College of Business and Economics at The University of Memphis. He previously served
as Professor of Information Systems and Moore Foundation Fellow at the Moore School
of Business of the University of South Carolina. He has taught global IT management
and IS research methods in International Masters of Business Administration (IMBA)
and MIS PhD programs and in executive development programs both domestically and abroad.
Professor Kettinger has regularly taught in the MBA programs at IMD in Lausanne Switzerland,
in Vienna, Austria and at the Tecnologico de Monterrey in Mexico. He has won numerous
teaching awards. In 2013, he was awarded a Fulbright Professorship to Wirtschaftsuniversität
Wien, Vienna Austria.
Dr. Kettinger has over 100 publications including 4 books, over 60 refereed journal
articles in such journals as MIS Quarterly, Information Systems Research, JMIS, JAIS, EJIS, ISJ, Decision Sciences, and Sloan Management Review, numerous monographs, book chapters, proceedings, and teaching cases. He was ranked
as 25th in the world among authors publishing in the AIS 6 top journals (senior scholar
basket of top MIS academic journals) over the twenty-year period 1991-2011 and listed
as one of the MIS Quarterly most prolific authors. He currently serves as a Senior Editor of MISQ and MISQ Executive and serves, or has served, as an Associate Editor of MIS Quarterly, Information Systems Research and JAIS and has twice served as a special editor for JMIS.
He completed a 3 year study sponsored by Accenture and IMD that discovered a new measure
of effective information use (Information Orientation) that predicts business performance.
Based on this research project, he coauthored, Making the Invisible, Visible: How Companies Win with the Right Information, People
and IT published by John Wiley Press, which provides a practical guide to managers developing
strategic measures of information assets and knowledge management effectiveness. This
book was cited in the Wall Street Journal in 2011 as a CIO 'must read'. Scholarly
results and discussion of this research project appear in Information Orientation: The Link to Business Performance by Oxford University Press. He also co-edited Process Think: Winning Perspectives for Business Change in the Information Age that examines the evolution and practical application of the process change movement.
Bill has over 30 years consulting experience in both the public and private sectors
with such organizations as Accenture, AT&T, Cambridge Technology Partners, IBM, Bose,
Renaissance Interactive and Philips. He has been the recipient of numerous research
awards such as th Society of Information Management's best paper award honoring outstanding
work in the field of information systems. He also directed a SIM Advanced Practice
Council multi-year international study of the business drivers of IT value. Bill served
as Assistant Dean for the USC Business School from 1988 to 1993 and has been the principal
investigator on several million dollars' worth of grants and gifts. He also served
as the Director of the USC Center of Information Management and Technology Research
from 1993-2004. He received his Ph.D. and an M.S. from the University of South Carolina
and an M.P.A. from the University of Massachusetts at Amherst and a B.S. from Northeastern