Education
Master of Science, Computer Information Systems, Middle Tennessee State University, 2005

Bachelor of Technology, Electronics & Communication Engineering, I.P. University, Delhi, India, 2003

Interests
Teaching Interests:
Principles of MIS, Programming, Hardware & Software, Communication and Database Management Systems

Research Interests:
Strategic Value of IS, IT as Service, Service Oriented Architecture, IT in Healthcare, Outsourcing

Selected Research
Mahadevan, L., Kettinger, W., Paul, R. “A Three Level Model of SOA Maturity: Toward Achieving Sense and Respond.” Proceedings of 15th Americas Conference on Information Systems (AMCIS 2009), San Francisco, CA, August 6-9, 2009.

Biographical Summary
Rahul is a Ph.D. candidate in the Department of Management Information Systems at the University of Memphis. His current research focuses on managing complaint behavior to enhance service quality. His other research interests are in the area of Service Oriented Architecture, and the impact of IT on healthcare and communication. He has served as a reviewer for Americas Conference on Information Systems (AMCIS) and International Journal of Business and Systems Research.