Department of MIS
Faculty Profile - Bill Kettinger
Bill Kettinger

Department of Management Information Systems
346 Fogelman Administration Building
Memphis, TN 38152-3120

Office: 901.678.4547
Fax: 901.678.4151

Doctor of Philosophy, The University of South Carolina
Master of Science, The University of South Carolina
Master of Public Administration, The University of Massachusetts at Amherst
Bachelor of Science, Northeastern University

Teaching Interests:
PhD Research Seminar; IT Management & Planning; IT for MBAs

Research Interests:
Strategic Information Management; Digital Business Strategy; IS Management & Service Quality; IT and the Supply Chain; IT-enabled Control of Professionals; Process Redesign

Selected Research

Kettinger, W.J., Li,Y., Davis, J.M., and Kettinger, L. 2015. "The roles of psychological climate, information management capabilities, and IT support on knowledge-sharing: an MOA perspective," European Journal of Information Systems (24:1), pp. 59-75. Abstract

Richardson, S., Kettinger, W.J., Banks, S.B., and Quintana, Y. 2014. "IT and Agility in the Social Enterprise: A Case Study of St Jude Children's Research Hospital's "Cure4Kids" IT-Platform for International Outreach," Journal of the Association for Information Systems (15:1), pp. 1-32. Abstract

Kettinger, W.J., Zhang, C. and Chang K., 2013. “A View from the Top: Integrated Information Delivery and Effective Information Use from the Senior Executive’s Perspective,” Information Systems Research, 24(3), pp. 842-860. Abstract

Wakolbinger, T., Toyasaki, F., and Kettinger, W.J. 2013. "The Value of Information Systems for Product Recovery Management," International Journal of Production Research, (51:4), pp. 1214-1235.

Fayard, D., Lee, L., Leitch, A.,and Kettinger, W.J., 2012. "Effect of Internal Cost Management, Information Systems Integration, and Absorptive Capacity on Interorganizational Cost Management in Supply Chains," Accounting Organization & Society, (37:3), pp. 168-187. Abstract

Kettinger, W.J., Zhang, C. and Marchand, D.A. 2011, "CIO and Business Executive Leadership Approaches to Establishing Company-wide Information Orientation," MISQ Executive, 2011, Vol. 10, No. 4, pp. 157-174. Abstract

Kettinger, W.J. and Marchand, D.A. 2011. "Information Management Practices (IMP) from the Senior Manager's Perspective: An Investigation of the IMP Construct and Its Measurement," Information Systems Journal (21:5), pp. 385–406. Abstract

Kettinger, W. J., and Li Y., 2010. “The Infological Equation Extended: Towards Conceptual Clarity in the Relationship between Data, Information and Knowledge,” European Journal of Information Systems (19:4), pp. 409-421. Abstract

Davis, J. M., Kettinger, W. J., and Kuney, D. G. 2009. “When Users are IT Experts Too: The Effects of Joint IT Competence and Partnership on Satisfaction with Enterprise-level Systems Implementation,” European Journal of Information Systems (18:1), pp. 26-37. Abstract 

Li, Y., and Kettinger, W. J. 2006. “An Evolutionary Information-Processing Theory of Knowledge Creation,” Journal of the Association of Information Systems (JAIS) (7:1), pp. 93-617. Abstract

Kettinger, W. J., and Lee, C. 2005. “Zones of Tolerance: Alternative Scales for Measuring Information Systems Service Quality,” MIS Quarterly (29:4), pp. 607-623.  Abstract

Kohli, R., and Kettinger, W.J., 2004, “Informating the Clan: Controlling Physician Costs and Outcomes,” MIS Quarterly (28:3), pp. 363-394. Abstract

For a more comprehensive list of Dr. Kettinger’s publications click here 

Biographical Summary
Bill Kettinger is a Professor and the FedEx Chair of Excellence in MIS at the Fogelman College of Business and Economics at The University of Memphis. He previously served as Professor of Information Systems and Moore Foundation Fellow at the Moore School of Business of the University of South Carolina. He has taught global IT management and IS research methods in International Masters of Business Administration (IMBA) and MIS PhD programs and in executive development programs both domestically and abroad. Professor Kettinger has regularly taught in the MBA programs at IMD in Lausanne Switzerland, in Vienna, Austria and at the Tecnologico de Monterrey in Mexico. He has won numerous teaching awards. In 2013, he was awarded a Fulbright Professorship to Wirtschaftsuniversität Wien, Vienna Austria.

Dr. Kettinger has over 100 publications including 4 books, over 70 refereed journal articles in such journals as MIS Quarterly, Information Systems Research, JMIS, JAIS, EJIS, ISJ, Decision Sciences, and Sloan Management Review, numerous monographs, book chapters, proceedings, and teaching cases. He was ranked as 29th in the world among authors publishing in the AIS 6 top journals (senior scholar basket of top MIS academic journals) over the twenty-year period 1993-2013 and listed as one of the MIS Quarterly most prolific authors. He currently serves as a Senior Editor of MISQ and MISQ Executive and serves, or has served, as an Associate Editor of MIS Quarterly, Information Systems Research and JAIS and has twice served as a special editor for JMIS.

He completed a 3 year study sponsored by Accenture and IMD that discovered a new measure of effective information use (Information Orientation) that predicts business performance. Based on this research project, he coauthored, Making the Invisible, Visible: How Companies Win with the Right Information, People and IT published by John Wiley Press, which provides a practical guide to managers developing strategic measures of information assets and knowledge management effectiveness. This book was cited in the Wall Street Journal in 2011 as a CIO 'must read'. Scholarly results and discussion of this research project appear in Information Orientation: The Link to Business Performance by Oxford University Press. He also co-edited Process Think: Winning Perspectives for Business Change in the Information Age that examines the evolution and practical application of the process change movement.

Bill has over 30 years consulting experience in both the public and private sectors with such organizations as Accenture, AT&T, Cambridge Technology Partners, IBM, Bose, Renaissance Interactive and Philips. He has been the recipient of numerous research awards such as th Society of Information Management's best paper award honoring outstanding work in the field of information systems. He also directed a SIM Advanced Practice Council multi-year international study of the business drivers of IT value. Bill served as Assistant Dean for the USC Business School from 1988 to 1993 and has been the principal investigator on several million dollars' worth of grants and gifts. He also served as the Director of the USC Center of Information Management and Technology Research from 1993-2004. He received his Ph.D. and an M.S. from the University of South Carolina and an M.P.A. from the University of Massachusetts at Amherst and a B.S. from Northeastern University.


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Last Updated: 2/9/15