Education
Doctor of Philosophy, Ohio State University
Master of Science, Ohio State University
Bachelor of Science, Rensselaer Polytechnic Institute
Interests
Teaching Interests:
Database Management Systems; Strategic Use of Data; Data Administration; Software
Testing; Electronic Commerce
Research Interests:
Database Management Systems; Strategic Use of Data; Data Administration; Software
Testing; Electronic Commerce.
Selected Research
Yang, Y., Stafford, T. F., and Gillenson, M., 2011. “Satisfaction with Employee Relationship
Management Systems: The Impact of Usefulness on Systems Quality Perceptions,” European Journal of Information Systems (20), pp. 221–236. Abstract
Poston, R., Reynolds, R., and Gillenson, M. L. 2007. “Technology Solutions for Data
Accuracy and Availability Problems in Healthcare Records,” Information Systems Management (24), pp. 59-71.
Muthitacharoen, A., Gillenson, M. L., and Suwan, N. 2006. “Segmenting Online Customers
to Manage Business Resources: A Study of the Impacts of Sales Channel Strategies on
Consumer Preferences,” Information & Management (43:5), pp. 678-695. Abstract
Gillenson, M. L., and Sanders, T. C. 2005. ”Employee Relationship Management: Applying
the Concept of Personalization to U.S. Navy Sailors,” Information Systems Management (22:1), pp. 45-50.
For a more comprehensive list of Dr. Gillenson's publications click here
Biographical Summary
Mark L. Gillenson is Professor of Management Information Systems and Director of MBA
Programs in the Fogelman College of Business & Economics of the University of Memphis
in Memphis, TN. He received his B.S. degree in Mathematics from Rensselaer Polytechnic
Institute, Troy, N.Y. and his M.S. and Ph.D. degrees in Computer and Information Science
from The Ohio State University, Columbus, OH. Dr. Gillenson worked for the IBM Corp.
for 15 years in a variety of positions, including seven years as a faculty member
of the prestigious IBM Systems Research Institute. Subsequently, he was a professor
at the University of Miami, Miami FL. Dr. Gillenson’s areas of interest are database
management systems, particularly database administration and database design, electronic
commerce, and software testing. He is an associate editor of the Journal of Database Management and of the journal Pattern Recognition. Dr. Gillenson’s research has appeared in MIS Quarterly, Communications of the ACM, Methods of Information in Medicine, and other leading journals. His books include Strategic Planning, Systems Analysis, and Database Design, 1984, Database: Step-by-Step, Second Edition, 1990, and Fundamentals of Database Management Systems, 2005, all published by John Wiley & Sons.
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