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MSRC uses the Win-CATI (Computer Assisted Telephone Interview System) system for its multi-workstation call center. This full-featured CATI system enables the interviewer to enter responses to each question directly into the computer. CATI provides automatic skips, pre-programmed prompts and the routine coding of all open-ended questions. CATI logs all attempted calls and provides an automatic scheduling algorithm that ensures phone numbers will be attempted at different hours on different days until contact is made.

MSRC also utilizes web-based technology to conduct survey research  using Qualtrics software.  Learn more about Qualtrics at http://www.qualtrics.com/.
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Last Updated: 1/23/12