MSRC uses the Win-CATI (Computer Assisted Telephone Interview System) system for its
multi-workstation call center. This full-featured CATI system enables the interviewer
to enter responses to each question directly into the computer. CATI provides automatic
skips, pre-programmed prompts and the routine coding of all open-ended questions.
CATI logs all attempted calls and provides an automatic scheduling algorithm that
ensures phone numbers will be attempted at different hours on different days until
contact is made.
MSRC also utilizes web-based technology to conduct survey research using Qualtrics
software. Learn more about Qualtrics at http://www.qualtrics.com/.