MSRC uses the Win-CATI (Computer Assisted Telephone Interview System) system for its multi-workstation call center. This full-featured CATI system enables the interviewer to enter responses to each question directly into the computer. CATI provides automatic skips, pre-programmed prompts and the routine coding of all open-ended questions. CATI logs all attempted calls and provides an automatic scheduling algorithm that ensures phone numbers will be attempted at different hours on different days until contact is made.