I am pleased to announce the newest partnership between FedEx and the University of Memphis, via the University of Memphis Research Foundation and its wholly-owned subsidiary, UMRF Ventures Inc. The unique, student-operated call center is part of an economic development initiative designed to provide real and transferable opportunities to students in the Memphis community.
Student employees at the support center will handle technical support calls from FedEx team members, including "first level" technical support, like phone configuration and basic application and computing device troubleshooting. The center will initially employ approximately 20 student agents from 8 a.m. to 8 p.m. seven days a week, 365 days a year.
Our first goal as an academic institution is to prepare our students for success after graduation. We know that students who study, live and work on campus are more engaged in the life of the University. This leads them to graduate faster plus have stronger GPAs. The UMRF Ventures call center at the FedEx Institute of Technology serves as a template for future opportunities that benefit our students. We welcome other businesses and nonprofit organizations to partner with us in innovative ways that utilize the skills of the best and brightest students in our region.
M. David Rudd
The University of Memphis