Process Improvement
Process Improvement
Process Improvement

Welcome to University Process Improvement!

In the spring of 2010, the university launched the first institutional Process Improvement project. To date, 47 projects have been completed, and an additional 6 are underway. Together these projects involved nearly 275 faculty and staff members from across the university. In 2015, 82 members served, and of that number, 48 were new team members. Teams addressed a wide variety of processes, touching on finance, human resources, academic and student support, and research functions. Significant improvements have been made , and 16 additional projects are planned for FY 16-17. 

Process improvement continues to be a high priority for the University of Memphis as we tackle the challenges facing higher education. The program supports our institutional initiatives to achieve efficiencies, improve effectiveness, and increase service quality. 

Departmental Information

Mailing Address:
005 Johnson Hall
Memphis, TN 38152

Office Hours:
Monday thru Friday, 8 a.m. to 4:30 p.m.

Phone: 901.678.2213  |   E-mail: