The Family Educational Rights and Privacy Act (FERPA) affords students certain rights
with respect to their education records. These rights include the following:
- The right to inspect and review the student's education records within 45 days [calendar
days] of the day the University receives a request for access.
To gain access, the student must submit a written request to the record custodian,
identifying the specific record(s) the student wishes to inspect. This request will
be granted within 45 days. The student may ask for an explanation and/or copy of his/her
"Education Record". Examination will be permitted under conditions that will prevent
alteration or mutilation of the record. The record custodian or a designee will make
arrangements for access and notify the student of the time and place where the requested
records may be inspected. The student must present proper identification upon request.
Documents submitted by or for the student in support of his/her application for admission
or for transfer credit will not be returned to the student or sent elsewhere. Right
of Access does not include:
- Financial records of parents or any information therein.
- Confidential letters and statements of recommendation, which were placed in the "Education
Records" prior to January 1, 1975.
- "Records" to which access has been waived by a student.
- The right to request an amendment of the student's education records that the student
believes are inaccurate, misleading, or otherwise in violation of the student's privacy
rights under FERPA.
If the student believes the "Record" content to be inaccurate, he/she may submit a
request for amendment of his/her record. Normally such matters will be satisfactorily
settled in the course of informal discussion with the student. When this is not the
case, the request and the challenge must be presented in writing to the record custodian
who will inform the student of his/her decision within 45 days. If the record custodian
decides not to amend the record as requested, the record custodian will notify the
student in writing of the decision and of the student’s right to a hearing regarding
the request for amendment. If the student decides to pursue, he/she may then submit
a written request for a hearing to the Registrar or designee, who will (1) appoint
an Appeals Committee consisting of four "Record" custodians (none of whom is custodian
of the "Record" in question), with one of the four designated as chair, and (2) designate
a time and place for the first meeting and inform the student of the same. The Appeals
Committee will convene with the student within 45 days from the date of receipt of
the request, allowing the student, or his/her parents if the student is a dependent,
to present relevant evidence. The student may be assisted or represented by counsel
of his/her choice and at his/her own expense. A written decision based solely upon
evidence presented at the hearing will be given to the student within 45 days after
the conclusion of the hearing, including a summary of the evidence and reasons for
the decision and notification of his/her right to place a statement in the "Education
Record". Thereupon, the student may submit to the Committee a written explanation
to be inserted into the "Record". Note: This procedure does not provide for a hearing
to contest an academic grade.
- The right to provide written consent before the University discloses personally identifiable
information from the student's education records, except to the extent that FERPA
authorizes disclosure without consent.
The University discloses education records without a student’s prior written consent
under the FERPA exception for disclosure to school officials with legitimate educational
interests. A school official is a person employed by the University in an administrative,
supervisory, academic or research, or support staff position (including law enforcement
unit personnel and health staff); a person serving on an institutional governing body;
a person or company (vendor) with whom the University has contracted as its agent
to provide a service instead of using University employees or officials (such as the
National Student Clearinghouse, an attorney, auditor, collection agency, IT service
provider, etc.); an organization conducting studies for the University for the purpose
of assisting in accomplishing the University’s mission; a volunteer serving the University
in a position requiring access to student records, including but not limited to, ROTC
instructors, administrators, and staff serving at the University; or a student serving
on an official committee or assisting another school official in performing his or
A school official has a legitimate education interest if the official needs access
to an education record in order to fulfill his or her professional responsibilities
for the University.
Upon request, the University also discloses education records without consent to:
- officials of another school in which a student seeks or intends to enroll or is already
- parents of dependent students when proof of dependency is provided,
- appropriate persons in connection with an emergency if knowledge is necessary to protect
the health or safety of a student or other persons,
- the courts, in compliance with judicial order or subpoena, after the University has
made a reasonable effort to notify the student,
- accrediting organizations to carry out their accrediting functions,
- state and local officials authorized by Tennessee statute adopted prior to November
- federal or state officials as defined in the regulations concerning this law, who
may re-disclose such records or personally identifiable information to a third party
in connection with program evaluation, research, or data compilation, and
- appropriate persons in connection with a student's application for or receipt of financial
For more information, read Disclosure of Records - Release of Personally Identifiable Student Education Records.
- The right to file a complaint. Written complaints concerning failure by the University
to comply with FERPA should be submitted to the University of Memphis, Office of the
Registrar, 003 Wilder Tower, Memphis, TN 38152-3520, or to the Family Policy Compliance
Office, U.S. Department of Education, 400 Maryland Avenue, SW, Washington, DC 20202-4605.
Directory information is defined by the Family Education Rights and Privacy Act of
1974 (FERPA) as information contained in a student's education record "that would
not generally be considered harmful or an invasion of privacy" if disclosed. Each
institution has the right to define, within the limits of FERPA regulations, the data
that it considers to be directory information.
Directory information may be disclosed from a student's education record without prior
consent per FERPA regulations. Therefore, at its discretion, the University of Memphis
(UM) may provide "directory information" in accordance with the provisions of FERPA
Directory information at UM consists of:
- Student Name
- Student Address
- Telephone Listing
- E-mail Address
- Student U-Number (University ID Number)
- Date of Birth
- Major Field of Study
- Expected Date of Graduation
- Cumulative Earned Hours
- Participation in Officially Recognized Activities and Sports
- Weight and Height of Members of Athletic Teams
- Dates of Attendance
- Degrees, including Date of Graduation, and Awards Received
- Most Recent Previous Education Agency or Institution Attended by the Student
- Student’s Current Enrollment Status (number of enrolled hours, full-time or part-time
- Student’s Classification (level)
- University Student-Employment Status
Instructions for requesting that directory information not be released may be found
at Restrict Release of Directory Information. This request should be carefully considered since it could have undesired results.
For any student whose directory data is restricted, the University will:
- not include the student's name, address, or phone number in the Telephone Directory
(Note, the University can only ensure that your information will be withheld from
the telephone directory if your request is turned in before the 14th day of Fall classes.)
- not include the student's e-mail address in the e-mail directory;
- refuse to release any information about the student to any insurance company, current
or future employer, media outlet, and non-institutional person or organization;
- give no financial aid or personal information over the phone;
- state, "We can provide no information on that person" to any request for information.
UM will honor your request to withhold directory information but cannot assume responsibility
to contact you for subsequent permission to release this information. Regardless of
the effect upon you, UM assumes no liability as a result of honoring your instructions
that such information be withheld.
UM's complete FERPA Policy may be found at http://policies.memphis.edu/UM1248.htm.