Registrar

University of Memphis - Students
Errors and Problems

Below is a list of errors you might encounter when logging into the portal and using Self Service registration features. If you encounter an error or problem not discussed here, of if you have questions about one of the listed problems (and explanation), contact the Registrar. Call 901.678.2810 or e-mail registrar@memphis.edu.

When contacting the Registrar, clearly identify yourself so that we can locate your record; please state:

  • Your full name (spell out your middle name)
  • Your User Name (UUID)
  • Your U-Number ("U" plus 8 digits; ex, U12345678), or the last 4 digits of your SSN if you do not know your U-Number

Be specific as to what problem you encountered. If you received an error message, please tell us what it was and what you were doing when you received it. If you encountered strange behavior but no error message, please tell us what you were doing and how the system behaved.


<--- When Trying to Login --->
ERROR MESSAGE:
Cannot COMMIT in a trigger ORA-06512: …
CPBSESSID cookie error, usually accompanied with a "break-in attempt was detected" message
Page not found
PROBLEMS (no error message appears):
Immediate logout after login, often after you click a tab

<--- After Login but Before Using Registration Services --->
ERROR MESSAGES:
A break-in attempt was detected.
You have attempted to access a disabled page.
You don't have authorization to render this channel.
PROBLEMS (no error message appears):
Registration Tools channel missing
Student and Account$ tabs missing

<--- When Trying to Check Application Status --->
ERROR MESSAGES:
This page is not enabled for current user role(s).

<--- When Trying to Add/Drop Classes --->
ERROR MESSAGES:
ACADEMIC STANDING PROHIBITS REGISTRATION
Alternate PIN
Authorization Failure - Invalid Alternate PIN...
CLASS RESTRICTION
CLOSED SECTION
CO-REQUISITE ERROR
DUPL CRSE WITH SEC-######
LEVEL RESTRICTION
LINK ERROR
MAJOR RESTRICTION
MAXIMUM HOURS EXCEEDED
PERMIT REQUIRED
PREQ and TEST SCORE-ERROR
REPEAT COUNT EXCEEDS _
TIME CONFLICT WITH #####
TOO MANY REGISTRATION ATTEMPTS
You are only permitted to register for [11.999 or 8.999] hours due to outstanding immunization requirements. Please submit proof of MMR if full-time registration is desired.
You have attempted to access a disabled page. 
You have no Registration Time Ticket. Please contact the registration administrator.
You require re-admission prior to registration.

 

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Admissions | Financial Aid | Registrar | Scholarships
Office of the Registrar | 003 Wilder Tower | Memphis, TN 38152-3520 | Ph: 901.678.2810 | Fx: 901.678.5757
Last Updated: 9/26/13