Below is a list of errors you might encounter when logging into the portal and using Self Service registration features. If you encounter an error or problem not discussed here, of if you have questions about one of the listed problems (and explanation), contact the Registrar. Call 901.678.2810 or e-mail registrar@memphis.edu.

When contacting the Registrar, clearly identify yourself so that we can locate your record; please state:

• Your full name (spell out your middle name)
• Your User Name (UUID)
• Your U-Number ("U" plus 8 digits; ex, U12345678), or the last 4 digits of your SSN if you do not know your U-Number

Be specific as to what problem you encountered. If you received an error message, please tell us what it was and what you were doing when you received it. If you encountered strange behavior but no error message, please tell us what you were doing and how the system behaved.

<--- When Trying to Login --->
ERROR MESSAGE:
	Cannot COMMIT in a trigger ORA-06512: …
	CPBSESSID cookie error, usually accompanied with a "break-in attempt was detected" message
	Page not found
PROBLEMS (no error message appears):
	Immediate logout after login, often after you click a tab

<--- After Login but Before Using Registration Services --->
ERROR MESSAGES:
	A break-in attempt was detected. You have attempted to access a disabled page.
	You don't have authorization to render this channel.
PROBLEMS (no error message appears):
	Registration Tools channel missing
	Student and Account$ tabs missing

<--- When Trying to Check Application Status --->
ERROR MESSAGES:
	This page is not enabled for current user role(s).

<--- When Trying to Add/Drop Classes --->
ERROR MESSAGES:
	ACADEMIC STANDING PROHIBITS REGISTRATION
	Alternate PIN
	Authorization Failure - Invalid Alternate PIN...
	CLASS RESTRICTION
	CLOSED SECTION
	CO-REQUISITE ERROR
	DUPL CRSE WITH SEC-######
	LEVEL RESTRICTION
	LINK ERROR
	MAJOR RESTRICTION
	MAXIMUM HOURS EXCEEDED
	PERMIT REQUIRED
	PREQ and TEST SCORE-ERROR
	REPEAT COUNT EXCEEDS _
	TIME CONFLICT WITH #####
	TOO MANY REGISTRATION ATTEMPTS
	You are only permitted to register for [11.999 or 8.999] hours due to outstanding immunization requirements. Please submit proof of MMR if full-time registration is desired.
	You have attempted to access a disabled page.
	You have no Registration Time Ticket. Please contact the registration administrator.
	You require re-admission prior to registration.