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Compliance Certification Report
Core Requirement 2.10

Last Updated August 24, 2004
(static edition)

Core Requirement 2.10:

The institution provides student support programs, services, and activities consistent with its mission that promote student learning and enhance the development of its students.

The Institution Certifies Compliance: Yes

Compliance report completed by: Audit Team 7

Statement of Rationale for Judgment of Compliance:

The University of Memphis provides student support services and programs that promote student learning and enhance student development. These programs, services, and activities are offered through a variety of administrative units on campus.

Offices within Academic Affairs and Student Affairs are primarily responsible for the many programs, services, and activities designed to promote student learning and enhance the development of students at both the graduate and undergraduate levels.  Standard 3.4.9 describes the university's approaches to academic support services. [1]

New Student Orientation

New Student Orientation, designed for incoming first-time freshmen and transfer students, is offered prior to each of the fall and spring terms. The programs offer crucial information to help make the transition to college as smooth as possible. Separate sessions are designed to meet the specific needs of freshmen, the parents of freshmen, and transfer students. Orientation provides an opportunity for students to ask questions, meet other new students, receive academic advising, and register for classes. The sessions also include workshops on topics related to students and academic support programs available at UofM. Informational fairs, receptions, and panel discussions also provide students and parents valuable insight into programs, services, and activities offered by the university. [2] The Fall 2004, Graduate Student Orientation acquaints new graduate students with central administrators, and provides critical information about graduate assistantships, fellowships, the graduate student association, and tours of campus facilities. College and departmental orientations will follow this general session.

The Division of Student Affairs

The Division of Student Affairs, in line with its goals, offers comprehensive programming, promotes student learning, and enhances student development. These programs include support for minority student groups, student judicial and ethical programs, activities in the residence halls and dining areas, student leadership and involvement programs, health services, recreation and intramural programs, and programs for adult students, among others. [3] All of the units within the Division of Student Affairs meet or exceed appropriate standards as defined by the Council for the Advancement of Standards in Higher Education. [4]

The Office of Minority Affairs promotes personal development and academic success for minority students.  Student groups supported through the office include Black Student Association, Hispanic Student Association, Empowered Men of Color, and the student chapter of National Association for the Advancement of Colored People.  In addition, Minority Affairs sponsors or co-sponsors many annual events including Black Scholars Unlimited Breakfast, Hispanic Heritage Month, Black History Month, and the Minority Awareness Mixer. [5]

The Office of Student Judicial and Ethical Programs oversees disciplinary proceedings that promote the personal and moral development of students as a part of the overall educational process. The office demonstrates to students that violations of the Code of Student Rights and Responsibilities [6] or applicable law have consequences for the community as a whole as well as the individuals. To promote student development and to meet the community’s expectations of the judicial process, the office implements training workshops for faculty, graduate assistants, and staff on academic and social behavior policies and procedures affecting students. It establishes high expectations and standards for academic integrity and social behavior of students by imposing creative, thought-provoking discipline or sanctions that foster the educational goals, mission, and values of the university. The office refers students to the Psychological Services Center for in-depth educational initiatives and personal growth in the areas of alcohol and drug awareness, anger management, and mental illness. [7]

Residence Life and Dining Services is committed to the enhancement of academic and social endeavors within the university and community through a holistic student development philosophy. [8] These goals are met through hundreds of programs that address educational, cultural, spiritual and social, and recreational learning opportunities, including:

  • Living-learning communities and special interest housing support the academic endeavors of students while connecting them with faculty, tutors and tutoring services, academic support initiatives, and special interest activities, such as Freshmen First, Honors Floors, Law and Graduate Student Housing, Student Family Housing.
  • Residence Life collaborates in activities with the Educational Support Program, the introduction to the UofM course, University Honors Program, Law School, athletics, Student Activities Council, Student Ambassador Board, student relations, University Book Store, Campus Recreation, Police Services, Physical Plant, orientation, community agencies, professional organizations, the Center for Student Development, Judicial and Ethical Programs, and the Southern Placement Exchange.

The Office of Student Leadership and Involvement promotes student learning and enhances the development of students through a number of programs. [9]

  • Emerging Leaders is a four-year renewable scholarship program that supports leadership development through academic instruction, organizational leadership and service learning, and mentoring.
  • Within the Pan-Hellenic Council, presidents of individual chapters are encouraged to enroll in a class for Greek presidents that provides instruction and dialogue on effectively leading a Greek chapter at the UofM. In addition, various activities that address leadership issues are sponsored by governance groups.  
  • Synergy, a campus-wide two-day leadership conference, includes a diverse group of student leaders. The program assists students to develop new leadership skills, navigate institutional policies and procedures, and discover campus resources designed to support them. The program also provides a venue for campus leaders to network with each other as well as campus faculty and staff in order to enhance the quality of student life.
  • Service learning initiatives for students are supported by programs such as Students Advocating Service, the Volunteer Fair, and Alternative Spring Break. These volunteer opportunities range from one-time activities to a six-day community service experience during spring break.  Most programs are coordinated by students who learn leadership and organizational skills hands-on.  
  • The Student Activities Council co-sponsorship program approves the distribution of a portion of student activity fees to student organizations that sponsor campus-wide programs. Additionally, the Student Activities Council sponsors a larger menu of campus-wide programs through the academic year. [10]

Campus Recreation Intramural Services (CRIS) contributes to the health, well-being, and development of students by conducting intramural sports, leisure education, sports and special interest clubs, and informal recreation that appeal to a variety of cultural backgrounds. The Noel Levitz Student Satisfaction Survey indicates high student satisfaction with CRIS. [11]

The Adult and Commuter Student Services Office provides a supportive environment for nontraditional and commuter students through services and programs that foster life-long learning. In an effort to enhance retention and graduation rates, the office offers adult and commuter students a variety of learning opportunities including workshops, academic advising, student organization, newsletter, and referrals to other campus services. [12]

Through Career and Employment Services, students benefit from services such as career and employment advising, a career library, mock interviews, on-campus interviews, web resume book, job listings, career fairs, and internships. [13]

The Center for Student Development, a comprehensive student development agency that is accredited by the International Association of Counseling Services, provides psychological counseling, career counseling, educational support programs, and testing services. [14]

Student Disability Services provides a variety of services and accommodations to all academically qualified UofM students with disabilities. Staffed by seven full-time and several part-time employees, Student Disability Services acts as a catalyst to advocate for, encourage understanding of, and promote development and independence of students with disabilities. [15]  

Student Health Services maintains, restores, and improves the physical and emotional health and well being of students enrolled at the UofM through a healthcare program that emphasizes health promotion, disease prevention, and outpatient medical care. The staff of the Student Health Services includes a medical director, nurse practitioner, a health educator, and registered nurses. [16]

Office of Student Affairs, Cecil C. Humphreys School of Law

The Office of Student Affairs in the Cecil C. Humphreys School of Law offers a  range of services and programs for enrolled law students, including new student orientation, tutoring, counseling referral, general advising, and housing information. [17] At the undergraduate level, the Tennessee Institute for Pre-Law provides opportunities for students to explore their interest in and aptitude for legal careers. Summer components of the program include activities to help students improve their testing, analytical reasoning and writing skills, and opportunities for self-exploration of personality traits, values, and goals. [18]

Relevant Organizational Unit(s):

Vice President for Student Affairs; Vice Provost for Academic Affairs

Supporting Documentation and Evidence:

[1] UofM Response to Comprehensive Standard 3.4.9
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[2] New Student Orientation
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[3] Mission and Goals, Division of Student Affairs
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[4] About the Council for the Advancement of Standards in Higher Education
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[5] The Office of Minority Affairs
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[6] Code of Student Rights and Responsibilities
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[7] Psychological Services Center
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Residence Life Mission and Philosophy

Residence Life Approach to Programming

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Emerging Leaders Program

Registered Student Organizations

Greek Affairs

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[10] Student Activities Council
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[11] Campus Recreation Intramural Services
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Adult and Commuter Student Services

Educational Support Program

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[13] Career and Employment Services
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Center for Student Development

International Association of Counseling Services

Association of Psychology Postdoctoral and Internship Centers (APPIC)

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[15] Student Disability Services
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Student Health Services

Student Satisfaction Surveys

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[17] School of Law
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[18] Tennessee Institute for Pre-Law
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