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Compliance Certification Report
Comprehensive Standards 3.4.9

Last Updated August 4, 2004
(static edition)

Comprehensive Standards 3.4.9:

The institution provides academic support services.

The Institution Certifies Compliance: Yes

Compliance report completed by: Audit Team 20

Statement of Rationale for Judgment of Compliance:

The University of Memphis provides academic support services that promote student learning and enhance student development. Students are introduced to academic support services in a variety of ways: New Student Orientation, advisors, mentors, the faculty in the classrooms, printed and electronic media, and classroom presentations. New undergraduate students, their parents, and transfer students are encouraged to attend New Student Orientation [1] where they receive their first introduction to academic advising.  

Undergraduate students who have not declared a major are advised in the Academic Counseling Center, [2] which provides assistance in selecting an academic major, interpreting General Education Program requirements, assisting with degree planning, and evaluating placement results for all students who have not declared a major.  

Students who have declared a major are advised and mentored by departmental faculty and advisors. College and departmental advisors distribute degree plans; help students file for graduation; and assist with late-adds, withdrawals, and overload requests as well as with changes of major. The individual colleges and schools also provide various additional advising services, such as financial aid assistance and career information.

Transfer students are directed to a transfer advisor to assist with a seamless transition to the university. [3] Weekly meetings provide transfer students with appropriate and accurate information, referrals, and a support network.

Entering freshmen are encouraged to enroll in ACAD 1100 (3 credit hours) or ACAD 1102 (2 credit hours), academic elective courses designed to improve student success and retention. [4] Forty-five to fifty sections of ACAD, filled during fall semesters, are taught by faculty and qualified staff who must have a master’s degree and approval from the program director. Special sections of this course allow students to select a section directed toward a specific interest area, such as pre-health, learning communities, leadership, business, education, and study skills.

Student athletes are advised in the Center for Athletic Academic Services (CAAS), [5] administered through the Office of Academic Affairs. CAAS is responsible for academic compliance of all NCAA and Conference USA policies and guidelines. [6] Services include counseling (career and personal), monitoring, tutoring, mentoring, and a special section of ACAD 1100 for first-time freshmen student athletes.

Graduate students are advised and mentored by the faculty in their respective programs. Fully admitted graduate students are assigned an advisor until their committee is formed. In order to ensure appropriate advising, master’s committees must be chaired by a member of the graduate faculty who has at least associate graduate faculty status while doctoral committees must be chaired by a full member of the graduate faculty. Graduate committees may include only one adjunct or affiliate member. [7] Non-degree graduate students are advised by their college director of graduate studies and research.

All undergraduate and graduate students can receive tutoring and learning assistance. Content-specific learning centers and academic programs are provided by the Educational Support Program (ESP) in seven learning centers, individual tutoring, workshops, study groups, and weekly seminars. [8] ESP services are a collaborative effort among the academic departments.

Students enrolled in select "high risk" courses in which 50% of a class may receive D, F, or W grades are provided academic support through Supplemental Instruction (SI). Supplemental Instruction provides three weekly study sessions for each of the selected courses each semester. Supplemental Instruction is part of the Educational Support Program supported by faculty across the disciplines. The goal of Supplemental Instruction is to improve the percentage of students earning passing grades. [9]

Faculty and graduate students in many departments offer tutoring for students.

The Transitional Academic Studies Office [10] provides students with ACT and COMPASS placement in appropriate levels of English and mathematics, as well as specific sections of ACAD 1100 designed to enhance reading and study skills. The Testing Center [11] is available for COMPASS testing during New Student Orientation and throughout the year.  

For students with high school deficiences, suspension, or probation, the Office of Academic Status and Retention Services provides assistance with: course and program advising, personal counseling, academic intervention, attendance monitoring, and referrals to campus and community resources. [12]

Other campus organizations provide various types of academic support. The University Honors Program [13] enriches the educational experiences of academically talented students. The office of Adult and Commuter Student Services [14] offers nontraditional students opportunities for engagement and involvement in a supportive environment as they make adjustments to the university. International students [15] are offered support for adjustment to higher education in a new culture, language development, entry into graduate programs, and cultural enrichment activities. Services and accommodations for students with disabilities [16] are determined on an individual basis starting with pre-enrollment planning and including advising, counseling, tutoring, and adaptive technology. Students who live in the university's largest residence hall can enroll in Freshmen First, a program [17] that focuses on academics and endorses the concept of living communities. Freshmen First students enroll in a special section of ACAD 1100, can receive Educational Support Program tutoring in the residence hall, and are encouraged to attend seminars.

Relevant Organizational Unit(s):

Vice Provost for Academic Affairs; Vice President for Student Affairs

Supporting Documentation and Evidence:

[1] New Student Orientation
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[2] Academic Counseling Center
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[3] Office of Academic Transfer and Articulation
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[4] ACAD 1100 Freshman Orientation Program
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[5] Center for Athletic Academic Services (CAAS)
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[6] NCAA Division I Manual
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[7] Graduate Bulletin, Academic Regulations

Minimum Requirements for Master's Degrees

Minimum Requirements for Doctoral Degrees

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[8] Educational Support Program
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[9] Educational Support Program, Supplemental Instruction
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[10] Transitional Academic Studies
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[11] Testing Center
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[12] Academic Status & Retention
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[13] University Honors Program
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[14] Adult & Commuter Student Services
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[15] International Student Office
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[16] Student Disability Services
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[17] Residence Life & Dining Services, Freshmen First
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