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Compliance Certification Report
Comprehensive Standards 3.10.7


Last Updated Aug 24, 2004
(static edition)


Comprehensive Standards 3.10.7:

The institution operates and maintains physical facilities, both on and off campus, that are adequate to serve the needs of the institution’s educational programs, support services, and mission-related activities.

The Institution Certifies Compliance: Yes

Compliance report completed by: Audit Team 35

Statement of Rationale for Judgment of Compliance:

The University of Memphis is dedicated to providing quality physical facilities through continuous improvements to operations and maintenance processes.

Physical Facilities

The UofM encompasses 1,160 acres, with a land value of approximately $56 million. The 202 campus buildings cover over five million square feet and have a building value of over $350 million. The university possesses 20 miles of surface streets and 57 acres of parking. The university community includes approximately 20,000 students and 2,500 faculty and staff. Utility costs average $12,000 per day and over 25,000 work requests are completed annually. [1]

The majority of academic facilities, as well as core administrative buildings, most residence halls, and student services, are located on the main campus of the university. [2] About a mile south of the main campus, on what was originally a World War II veterans hospital site, South Campus [3] now houses the university’s football, baseball, and spring sport training facilities as well as student family housing, with 150 two-bedroom and one-bedroom apartments, nestled in a secluded area. [4] Remaining facilities include the Memphis area public television station (WKNO), as well as the central receiving facility and storage. Biological research, as well as a speech and hearing clinic for children, and the Suzuki String music program, are also located on the South Campus.

The remaining outlying centers include the Chucalissa Museum, [5] the Speech and Hearing Center, [6] Meeman Biological Field Station, [7] the Collierville Center, and the newest site, the Millington Center, a former Navy Hospital now under renovation. [8]

Residential Facilities. Campus housing at the UofM includes residence halls, [9] a family apartment complex, [4] and a large apartment complex. [10] All units receive 24-hour emergency maintenance coverage, and are inspected and renovated as required. Handicap accessible units are available in residence halls and apartment units.  

Recreation Facilities. The Student Recreation and Fitness Center [11] offers a variety of activities for students, faculty, and staff. The facility is equipped with an indoor 50-meter pool, whirlpool, sauna, steam room, outdoor 50-meter pool, and outdoor diving well. Indoor recreation includes basketball, volleyball, racquetball, and handball courts, along with a golf range, cardio room, circuit and free weight training. Sand volleyball, tennis, and basketball courts are also part of the facility as outdoor areas.

Food Service Facilities. Students, faculty, and staff are offered a variety of foods at numerous locations throughout campus. [12] There are three cafeterias on the main campus as well as several snack and coffee bars. In addition, the Holiday Inn at the University of Memphis includes a full-service restaurant.

Information Technology Facilities. As described in the UofM response to Comprehensive Standard 3.4.14, [13] a focus on technology is evident throughout the UofM. The 1997 implementation of TAF (Technology Access Fees) provided the university with the resources needed to assure students and faculty had access to current technology. Further, the university's technology infrastructure provides impressive opportunities for advanced networking, and the 2003 opening of the FedEx Institute of Technology [14] offers current and emerging technologies for learning through both instruction and research.  

Maintenance of Facilities

The operation and maintenance of facilities are coordinated through the UofM Physical Plant. Physical facilities are maintained, inspected, and evaluated regularly for functionality, effectiveness, temperature, cleanliness, and safety. The general repair of facilities is continually monitored.  

Physical Plant uses university employees, contract services, and a partnering direct-order contractor to maintain university facilities. A computerized system collects and issues work orders, tracks maintenance functions, and communicates work request status via e-mail to building users (WORQ, Work Order Request and Query System). [15] The WORQ system also collects maintenance performance data, which is distributed to the maintenance staff. Maintenance performance, benchmark, and customer survey data are evaluated by maintenance work unit councils and used to adjust work processes to continually improve the delivery of services. [16] Contractual services and the direct order contractor are used to execute projects and tasks that are too large, require special expertise, or that cannot be completed in the requested time frame by the maintenance staff due to other commitments. Automated building access and energy management activities are coordinated with class schedules and other university functions and events.  

In line with its commitment to excellence, the UofM Physical Plant has been using the Malcolm Baldrige Criteria for Performance Excellence to improve and enhance operations. The UofM Physical Plant was recently awarded the Tennessee Center for Performance Excellence [17] Level II Quality Award, [18] the Greater Memphis Association for Quality Pyramid of Excellence Award, [19] and the Association of Higher Education Facilities Officers Award of Excellence. [20] Both the applications [21] submitted and the awards themselves provide evidence of the quality of operations and maintenance performed by Physical Plant on behalf of the entire campus.

Renovations and Capital Improvements

The Campus Master Plan, [22] the associated Master Plan for Utilities, and a comparison study for campus drainage provide direction for future capital planning and maintenance of university facilities. In line with Tennessee Board of Regents (TBR) policy, [23] the master plan and related plans and studies are revised periodically [24] to ensure that they conform to the university’s current mission and strategic plan.  

The UofM Physical Plant and Campus Planning and Design departments are responsible for coordinating budget proposals for renovations, new construction, and major maintenance projects with the TBR facilities group. These budget proposals are an annual collaborative effort by faculty, staff, administrators, and other interested parties based on the Campus Master Plan Update, December 1998, and are prioritized to support the university’s mission and strategic goals. [25] The list of priority projects is reviewed regularly by university officials, and submitted to TBR as part of the capital budget process. [26] Requests from all TBR institutions are compiled and forwarded to the Governor and the Legislature; only a portion are funded each year. [27]

When the State Building Commission approves capital improvements, an independent design firm works with university personnel to assist in the design process. The needs of the campus users are foremost in design considerations.

The annual UofM budget process provides a framework for completion of preventive maintenance activities and serves as the basis for budgeting financial resources for specific maintenance activities.

Space Planning and Utilization

The Office of Space Planning and Utilization (OSPU) is responsible for managing over five million square feet of university space, maintaining the Physical Facilities Inventory data submission to TBR, and analyzing current and future space needs for the university. OSPU maintains an extensive space inventory database and AutoCAD floor plans. OSPU also supports the Space Policy Council, a decision-making body appointed by the president, in their efforts to address university space issues. [28] The Space Policy Council provides a forum for the assignment of existing space, planning future space, and other critical space planning issues.

Accessibility

The UofM Student Disability Services works with a variety of campus offices to establish priorities for upgrading facilities to improve accessibility. [29] An engineering study of physical accessibility at the UofM, completed in 1992, is the basis for planning priorities, but completion of these upgrades is dependent upon state funding. Recent projects include the upgrade of restroom facilities in a large number of campus facilities. Issues concerning accessibility are addressed during the design process of all renovation and new construction projects.


Relevant Organizational Unit(s):

Vice President for Business & Finance; Assistant Vice President for Campus Planning & Design; Assistant Vice President for Physical Plant


Supporting Documentation and Evidence:

[1] Physical Plant's Production Efficiency, Open vs. Closed Work Order
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[2] Maps of Main Campus:

Map of Buildings

Aerial Maps

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[3] Maps of South Campus:

Map of Buildings

Illustrative Map

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[4] Student Family Housing, South Campus
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[5] The Chucalissa Museum ( visit the live www site )
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[6] The Memphis Speech and Hearing Center ( visit the live www site )
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[7] Meeman Biological Station ( visit the live www site )
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[8] Millington Center
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[9] Residence Halls

Richardson Towers

Women's Residence Halls:

Mynders Hall

Rawls Hall

Smith Hall

West Hall

Men's Residence Halls:

South Hall

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[10] The Carpenter Complex, Single Student Apartments and Townhouses
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[11] The Student Recreation and Fitness Center, Photo Gallery
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[12] About Tiger Dining Services ( visit the live www site )
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[13] UofM Response to Comprehensive Standard 3.4.14
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[14] Inside the FedEx Institute of Technology ( visit the live www site )
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[15] Work Order Request Query System (WORQ)
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[16] Physical Plant Benchmarking Reports, March 2004

Physical Plant Overall
CPL
Electric
Electronics
Lock
HVAC
Plumbing
Pest
Custodial
Landscape

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[17] About the Tennessee Center for Performance Excellence
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[18] TNCPE 2003 Commitment Award Recipients
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[19] Greater Memphis Association for Quality (GMAQ) Winner's Circle
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[20] The University of Memphis Bestowed the APPA Award for Excellence, July 27, 2004 Press Release
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[21] Physical Plant's 2004 Application to GMAQ
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[22] UofM Campus Master Plan
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[23] TBR Guideline B-022 Campus Facility Master Plans
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[24] 2004 Campus Master Plan Update

Request for Quotation, 7/29/04

Specifications

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[25] Request for Review of Capital Project List
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[26] UofM 2004-2005 Capital Budget Request
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[27] TBR 2003-2004 Capital Budget Request, with Appropriations Identified

Capital Maintenance Projects

Capital Outlay Projects

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[28] UofM Policy UM1457 Space Planning and Assignments
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[29] UofM Policy UM1480 Disability Access for Students
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