Technology — it's a wonderful thing.
umTech is your starting point for Information Technology Services here at the UofM. We're here because technology is such a huge part of the college experience. No matter what your comfort level is with using advanced technologies, umTech will help you get up to speed. We want you to be able to learn, teach, work, and stay connected through technology at the University of Memphis.
We answer your calls, visit staff and faculty offices, meet with you online or in our office to discuss technology. We also fix problems and host training sessions that could improve your performance and productivity. We will help you wrap your brain around the most innovative campus tools. With our help, you will be using technology to create, learn, explore, teach, and conduct business.
Campus Network Upgrade
We understand that network access is important to the university population and that access alone only scratches the surface. Quality service requires us to balance broad coverage and security with ease of use and high speed connections. Our upgrades over the summer have focused on providing an improved network experience.
New Help Desk System
Information Technology Services has transitioned to a new help desk ticketing system for incident reporting and service requests.
Requests for assistance from Information Technology Services (ITS) are now created in the new system, hosted by TOPDesk. When navigating to https://umhelpdesk.memphis.edu, a new interface will be presented. TOPdesk help desk ticketing system has a new look and is easier to use. ITS hosts training on the new help desk ticketing system.
Network Upgrade Project
Information Technology Services (ITS) will launch a network upgrade to all buildings on campus beginning May 7, 2018. The University has committed to the upgrade in order to improve all aspects of the networking experience. See our Network Upgrade page for updates and progress.
Change in Service Desk Hours
ITS has implemented a change in its Service Desk Call Center availability. The ITS Service Desk is now available from 8 a.m. to midnight seven days a week, excluding some holidays. Incoming calls after hours will be handled by voicemail. If you require assistance after midnight, leave a message or submit a service request online. Messages will be checked daily and receive priority response the following business day. Thank you for your attention to this announcement and for your cooperation.
The Daylight Experience is Here!
eCourseware now has a new look and feel. The Daylight user layout in eCourseware makes it easy to navigate courses. From the look and feel to how users interact with eCourseware, Daylight helps ensure the best possible experience. The process should be simpler—whether it’s a faculty member creating a quiz or a student uploading an assignment. Its design, which features new fonts, layout and color scheme, invites users to dive right into their eCourseware experience. It is accessible to those using assistive technologies.