Client Support Services is committed to the highest level of service for our customers. Everything that we do, from answering the phone to closing a call, is focused on providing courteous and effective customer service. We strive to act as a client advocate, to influence ITD priorities by actively participating in technology planning and implementation, and to ensure that the concerns of our clients are heard. Our goal is to promote self-sufficiency in use of information technology among our clients by providing tools, guides, and knowledge-bases for supported technologies.

Student assistants closely cooperate with full-time staff in carrying out the support functions of Client Support Services. They monitor computer labs, staff the ITD and ROCC Helpdesks, and answer service requests. Our goal is to provide an environment for student assistants where they can learn technical as well as client service skills so they can effectively assist our clients and at the same time gain valuable experience that can benefit them in the future.

Student Employment Opportunities

Client Support Services Staff

	Sue Hull-Toye Director 678-5600		Alicia Buford IT Helpdesk Coordinator 678-5022
	Cedric Burgess IT Helpdesk Coordinator &       Local Technical Support Provider I 678-5337		Allen Elliotte Manager Desktop Support 678-3875
	David Lazich IT Helpdesk Coordinator 678-2759		Patosha Jeffery Web Specialist I 678-2709
	Latasha Parrish Administrative Associate II 678-8145		Tina Magueyal IT Materials Coordinator 678-4763
	Robert Rose IT Helpdesk Coordinator 678-3659		Chris Patton Technical Systems Consultant 678-5017
	Adam Sugg System Support Specialist II 678-3878		Beau Staples Coordinator Classroom Architecture & Technology 678-3535
	Brooke Wilson Technical Trainer/ Documentation Specialist 678-2961		Shundra White Manager Helpdesk & Labs 678-8117