Client Support Services is committed to the highest level of service for our customers.
Everything that we do, from answering the phone to closing a call, is focused on providing
courteous and effective customer service. We strive to act as a client advocate, to
influence ITS priorities by actively participating in technology planning and implementation,
and to ensure that the concerns of our clients are heard. Our goal is to promote self-sufficiency
in use of information technology among our clients by providing tools, guides, and
knowledge-bases for supported technologies.
Student assistants closely cooperate with full-time staff in carrying out the support
functions of Client Support Services. They monitor computer labs, staff the ITS and
ROCC Helpdesks, and answer service requests. Our goal is to provide an environment
for student assistants where they can learn technical as well as client service skills
so they can effectively assist our clients and at the same time gain valuable experience
that can benefit them in the future.
Student Employment Opportunities
Client Support Services Staff