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About umTech Resources

umTech is the "face" of Information Technology Services at the University of Memphis. These are the individuals around campus who visit your offices, are at the Service Desk, and are maintaining the software your classes need day in and day out.

Learn more about the two groups within umTech and the people within them.

Desktop and Smart Technology Support

Adam Sugg
Director, Desktop and Smart Technology Support | 678-3878

This group is comprised of three teams working together for the needs of the university community.

Desktop Application Services (DAS) is a team designed to provide operational support for the desktop service infrastructure. The DAS team provides technical consultation in these areas to the campus and Local Support Provider (LSP) communities.

Philip Barnett
Local Tech Support Provider III
    Asa Covington
Local Tech Support Provider II
Marlin Mayo
Local Tech Support Provider III
  Alena Mckinnon
Tech Systems Consultant
Chris Patton
Tech Systems Consultant

Smart Technology Services maintains the infrastructure of smart classrooms and Audio Visual related systems. Planning and coordination of technology implementation in classrooms or auditoriums also falls to this group.

Peter Nguyen
Local Tech Support Provider II
    Beau Staples
Coordinator, Classroom Arch & Tech
Brian Stone
Local Tech Support Provider I

Local Support Providers (LSP) are designed to provide front-line support to faculty, staff and students by focusing on the needs of their specific college, department or division.

Working under the Office of the Provost, within Information Technology Services, all participants rely on collaboration, cooperation, and communication to solve day-to-day problems and plan for future needs.

For a list of LSPs and contact information, please see the LSP Contact List.


ITS Service Desk

Shundra White
Director, ITS Service Desk | 678-8117

The Service Desk, comprised of the call center and Center for Teaching and Learning, is committed to the highest level of service for our clients. Everything we do, from assisting on the phone to working with faculty, staff, and students in the classroom, is focused on providing courteous and effective customer service.

The Center for Teaching and Learning (CTL) strives to promote effective teaching through a commitment to best practices in instructional design and technology that maximize learning for the University community.

Alicia Buford
Local Tech Support Provider I
    Leonia Houston
Academic Tech Consultant I
Nell Jones
Office Associate
  Latasha Parrish
Administrative Associate II
Sherita Reid
Quality Specialist
  Robert Rose
Local Tech Support Provider II
Brooke Wilson
Tech Documentation Specialist

Interested in Student Employment?

Find our current openings and fill out an application HERE

Additional Assistance

For additional assistance, contact the umTech Helpdesk at (901) 678-8888 or visit room 100 of the Administration Building.

Text Only | Print | Got a Question? Ask TOM | Contact Us | Memphis, TN 38152 | 901/678-2000 | Copyright 2013 University of Memphis | Important Notice | Last Updated: 
Information Technology Services | 100 Administration Bldg. | Phone: 901.678.8888 | Email:
Last Updated: 4/7/14