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About umTech Resources

umTech is the "face" of Information Technology Services at the University of Memphis. These are the individuals around campus who visit your offices, are at the Service Desk, and are maintaining the software your classes need day in and day out.

Learn more about the two groups within umTech and the people within them.


Desktop and Smart Technology Support

Adam Sugg
Director, Desktop and Smart Technology Support | 678-3878

adam sugg

This group is comprised of two teams working together for the needs of the university community.

Desktop Application Services (DAS) is a team designed to provide operational support for the desktop service infrastructure. The DAS team provides technical consultation in these areas to the campus and Local Support Provider (LSP) communities.

Philip Barnett
 Local Tech Support Provider III
678-4880
phillip_barnett Asa Covington
   Local Tech Support Provider II
678-2763
asa_covington
       
Marlin Mayo
Local Tech Support Provider III
678-4417
marlin_mayo Alena Mckinnon
Tech Systems Consultant
678-2129 
alena_mckinnon
       
Latasha Parrish
Local Tech Support Provider I
678-8145
latasha_parrish Chris Patton
Tech Systems Consultant
678-5017
chris_patton

 

Local Support Providers (LSP) are designed to provide front-line support to faculty, staff and students by focusing on the needs of their specific college, department or division.

Working under the Office of the Provost, within Information Technology Services, all participants rely on collaboration, cooperation, and communication to solve day-to-day problems and plan for future needs.

For a list of LSPs and contact information, please see the LSP Contact List.


 ITS Service Desk

Shundra White
Director, ITS Service Desk | 678-8117

ShundraWhite

The Service Desk, comprised of the call center, Center for Teaching and Learning and Smart Technology Services, is committed to the highest level of service for our clients. Everything we do, from assisting on the phone to working with faculty, staff, and students in the classroom, is focused on providing courteous and effective customer service.

The Center for Teaching and Learning (CTL) strives to empower the campus community by providing instructional technologies' training in support of the University's mission of student success.

Smart Technology Services maintains the infrastructure of smart classrooms and Audio Visual related systems. Planning and coordination of technology implementation in classrooms or auditoriums also falls to this group.

  
Alicia Buford
Local Tech Support
Provider I
678-5002
alicia_buford

Derek Hardaway
Technology Trainer
Assistant
678-2759

derekhardaway
       
Nell Jones
Office Associate
678-3783
nell_jones
  Local Tech Support
Provider II
678-8027
peter_nguyen
       

Sherita Reid
Local Tech Support
Provider I
678-2984

 Sherita Reid

Robert Rose
Local Tech Support
Provider II
678-3659

robert_rose
       
Beau Staples
Coordinator,
Classroom
Architecture &
Technology
678-3535
beau_staples Brian Stone
Local Tech Support
Provider I
517-6288
brian_stone
       

 Brooke Wilson
Technical
Documentation
Specialist
678-2961

brooke_wilson    

Interested in Student Employment?

Find our current openings and fill out an application HERE


Additional Assistance

For additional assistance, contact the umTech Service Desk at (901) 678-8888 or visit room 100 of the Administration Building.

Text Only | Print | Got a Question? Ask TOM | Contact Us | Memphis, TN 38152 | 901/678-2000 | Copyright 2014 University of Memphis | Important Notice | Last Updated: 
Information Technology Services | 100 Administration Bldg. | Phone: 901.678.8888 | Email: UMTech@memphis.edu
Last Updated: 9/12/14