Classroom Technology

• Smart Classroom Instructions

Client Support Services Statistical Reports

• Client Support Services Statistical Reports

eCourseware / D2L (Faculty)

• eCourseware Overview
• Import Content from an Existing Course
• Create Instructional Content
• Build Discussion Threads
• Create Quizzes/Exams
• Email Students
• Track Students with Classlist
• Collect Dropbox Assignments
• Monitor Progress with Grades

eCourseware / D2L (Students)

• eCourseware Overview
• Use the Discussion Board
• Submit Dropbox Assignments
• Email

Encryption

• Download TrueCrypt
• TrueCrypt Documentation

Equipment Disposal

• Download Darik's Boot and Nuke (DBAN)
• DBAN Documentation

Helpdesk Reports

• Helpdesk Reports

Helpdesk Ticketing System

• Support Suite - Managing Tickets and Advanced Navigation

iPrint

• Windows
• Mac OS X
• Mac OS X Leopard / Snow Leopard

Security (See also Encryption and Equipment Disposal)

• Secure Your Computer

Service Level Agreements

• ITD Server Hosting
• ITD Server Hosting Quick Guide

Softgrid

• Install Client
• Clear Cache

Software (See also Softgrid, Standard Operating Procedures, Standards, TigerLAN, and umWare)

• Software Site (software.memphis.edu) Instructions
• SPSS 15: Check out a Commuter License
• SPSS 16: Check out a Commuter License

Standard Operating Procedures / Best Practices

• Creation and Release of the Standard TigerLAN Image
• CSS Support of D2L
• Guest Use of TigerLAN Labs and Smart Classrooms
• LSP Backup Notification
• Modifying the Standard TigerLAN Image
• Placement and Tracking of TAF Computers
• Requesting Software Additions to TigerLAN
• Requesting Software Additions to Smith 414 Training Lab
• Sending Email to Campus-wide Distribution Lists
• UMdrive Space Allocation
• Use of TAF Software

Standards

• IT Standards for Campus Technology

Support Suite

• Helpdesk Ticketing System - Managing Tickets and Advanced Navigation

TigerLAN

• Guidelines
• Responsible Printing Initiative
• Software List
• Usage Reports

UMdrive

• Quick Reference
• Setup a Webpage
• Share Your Files and Folders On Campus
• Create a Ticket to Share Files Off Campus
• Bookmark Files and Folders

UMmail

• Initial Setup
  • [Outlook 2003] [Outlook 2007]
  • [Entourage 2004] [Entourage 2008]
  • Mac OS X Snow Leopard
  • Register your iPhone on the UofM wireless network / Sync your UMmail account to your iPhone
  • BlackBerry
• E-mail
  • Microsoft Office Outlook
  • Entourage for Mac
  • Web Mail
  • Add SPAM Filters
  • Set up an outgoing out of office reply
  • Send an Email "On Behalf of" Someone Else
  • Set your Personal Contacts as your Default Contact List
• Calendar
  • Microsoft Office Outlook
  • Entourage for Mac
  • Web Calendar

umWare

• Windows
• Mac

Virtual Private Network (VPN)

• What is the VPN?
• Client Installation Instructions

Wireless Service on Campus

• Register your laptop on the UofM wireless network
• Register your iPhone on the UofM wireless network