computers  Computer, Peripherals, and Hardware

Support for technology-based resources and services to the faculty and staff.

 

Computer/Printer: Decommission/Transfer 

An ITS employee will work with you to ensure data is removed before the disposal of computer equipment. Equipment can also be reconfigured for transfer to another employee or unit. Parts can be repurposed in some situations.

 

Data: Creation of Storage Shares

An ITS employee can provide assistance in the creation and installation of a network drive folder on your university owned desktop. Features of this storage include: daily backups, quota of 2 GB per user, and support SMB and NFS protocols. Additional shares for departmental sharing purposes can also be created after analysis by an ITS employee.

 

Data: Deletion of Storage Shares

An ITS employee can provide assistance in decommissioning storage shares. 

 

Desktop/Laptop: Install

Employees can request recommendations for computer devices. ITS employees can meet to discuss your specific needs and provide a solution. In some instances, an ITS guided quote process could be required. Assistance with the install of a new computer device can also be requested. An ITS Employee will ensure your device is configured to meet the needs of the University network.

 

Desktop/Laptop: Purchase Consultation

Users can request a consultation with their local support provider before making new hardware purchases. Your ITS employee can work with you to ensure the hardware will met your needs and function within the University's network system.

 

Desktop: Peripheral Recommendation/Install

Users can request a consultation with their local support provider before making new hardware purchases. Your local support provider can work with you to ensure the hardware will provide the solution you are looking for and work within our current environment.

 

Operating System: Maintenance/Troubleshooting 

Users encountering a problem with the functionality of their University owned desktop, laptop, or tablet computer can request the assistance of an ITS employee. 

 

Operating System: Virus/Malware Remediation 

If an employee believes his/her University owned desktop or laptop is infected with a virus or malware, a request for remediation can be made.

 

Printer: Recommendation/Install

Employees can request recommendations for printer devices. ITS employees can meet to discuss your specific needs and provide a solution. In some instances an ITS guided quote process could be required. Assistance with the install of printer equipment can also be requested.

 

Printer: Troubleshooting

Users that are having problems with their desktop or network printers can submit a service desk ticket for assistance of a LSP.

 

Software: Assistance With Wireless Connectivity

Users needing assistance gaining access to their university network through wireless technology.

 

Software: Install/Maintenance/Troubleshooting

Users needing assistance with the install of software on their University owned computers can complete a service request for service. Users experiencing irregular issues with previously installed software or needing maintenance to this software are also encouraged to contact an ITS employee for assistance. Note: software not previously vetted by ITS can be reviewed before install to ensure compliance with University network and compliance needs.

 

Software: Remote Desktop Assistance

Users needing assistance gaining access to their university resources from off campus can request setup and training from ITS employee.

 

Software: Assistance With Wireless Connectivity

A VPN (Virtual Private Network) must be used to securely access university network resources, such as remote desktop, from the internet (see Network and Wifi Connectivity tab).