Network and Wifi Connectivity
Requests and issues connecting a computer or device to the UofM network.
Request a static IP address. ITS manages the IP address space for the 18.104.22.168/16 network, as well as private address space.
Request or modify hostname (CNAME, A Record, etc.) for DNS.
Request a data connection in a specific location which includes the installation of the data cable, jack, and switchport in the data closet.
Request to relocate a data connection in a specific location to another location which includes the installation of the data cable, jack, and switch port in the data closet.
Request to repair a damaged or non-functioning data connection, which may include: repair of the data jack, switch port, or patch cords.
SafeConnect is a system that uses Impulse's SafeConnect Policy Key agent to ensure that computers connecting to the University of Memphis wired and wireless network meet our minimum security standards. The system also creates a record of your machine's MAC address (which is a unique identifier) and your user name. SafeConnect will prompt the user to install antivirus or system updates, if needed, to allow access to the network.
A VPN (Virtual Private Network) must be used to securely access university network resources, such as remote desktop, from the internet.
Request support for wireless access points connection issues and coverage issues.
Request the installation of an additional wireless access point to improve coverage.
An existing access point that is damaged or is not functioning properly may need to be repaired or replaced.