Network and Wifi Connectivity
Submit a request or report an issue involving connecting a computer or device to the UofM network.
Request a static IP address. ITS manages the IP address space for the 18.104.22.168/16 network, as well as private address space.
Request or modify hostname (CNAME, A Record, etc.) for DNS.
Request a data connection in a specific location which includes the installation of the data cable, jack, and switchport in the data closet.
Request to relocate a data connection in a specific location to another location. This request includes the installation of the data cable, jack, and switch port in the data closet.
Request to repair a damaged or non-functioning data connection. Repairs may include: repair of the data jack, switch port, or patch cords.
SafeConnect is a system that uses Impulse's SafeConnect Policy Key agent. This Policy Key is used to ensure that computers connecting to the UofM wired/wireless networks meet our minimum security standards. The system also creates a record of your machine's MAC address (which is a unique identifier) and your user name. SafeConnect will prompt the user to install antivirus or system updates, if needed, to allow access to the network.
A VPN (Virtual Private Network) is used to securely access university network resources, such as remote desktop, from the internet.
Request support for wireless access points connection issues and coverage issues.
Request the installation of an additional wireless access point to improve coverage.
An existing access point that is damaged or is not functioning properly may need to be repaired or replaced.