wireless Network and Wifi Connectivity

SafeConnect

Service Description: 

SafeConnect is a system that uses Impulse's SafeConnect Policy Key agent to ensure that computers connecting to the University of Memphis wired and wireless network meet our minimum security standards. The system also creates a record of your machine's MAC address (which is a unique identifier) and your user name. SafeConnect will prompt the user to install antivirus or system updates, if needed, to allow access to the network.

Who Can Request? 

Authorized members of faculty, staff, and service desk. Note: Authorized users are faculty or staff who have been identified or approved by the Dean, Chair, or Department head to request services that will incur an expenditure from a referenced, valid account.

How to Request Service?

For assistance, please submit a service request.

What Information Do I Need to Fulfill Service Request?  

Service Request must be submitted by an authorized member of faculty, staff, or Service Desk. The following information must be ready to enter in the Service Request:  Affiliation/Department Head approving work order changes, a valid billing index number/building, room number, urgency, and phone number.