Information Technology Services improved the quality of customer service with a new AskTom, effective November 30, 2015. AskTom is now a part of the Remedyforce helpdesk system implemented by Information Technology Services Fall 2015. AskTom is a searchable database of questions about all aspects of the University of Memphis. This database is readily available to faculty, staff, and students at the UofM.
Now you will be able to access AskTom and AskTom Chat by logging into the helpdesk system. A new tile named View AskTom Articles will appear at the left side. Click on the tile, then type your question in the field provided to find your answer.
AskTom can be searched from our database collection of questions and answers. Here, you will find solutions to a variety of answers including technical, academic, student life, etc. You can also chat to find answers to your questions by chatting live with a member of our support team.
Some new AskTom features include:
- Easier question submission
- Quicker, more consistent response times
- Enhanced communication between you and the service area
- Improved Live Chat response and features
- Embedded URL videos for AskTom Articles