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You ask. We answer.

Technical questions or problems will hang you up, that's why umTech does our very best to deliver answers quickly. In the left navigation bar, you'll find solutions to your technical problems. Can't find what you are looking for? Search umTech's AskTom collection for answers to a variety of technical problems.


Network Upgrade Project


Information Technology Services (ITS) will launch a network upgrade to all buildings on campus beginning May 7, 2018. The University has committed to the upgrade in order to improve all aspects of the networked experience. See our Network Upgrade Page for updates and Progress.


Change in Service Desk Hours


ITS has implemented a change in its Service Desk Call Center availability. The ITS Service Desk is now available from 8 a.m. to midnight seven days a week, excluding some holidays. Incoming calls after hours will be handled by voicemail. If you require assistance after midnight, leave a message or submit a service request online. Messages will be checked daily and receive priority response the following business day. Thank you for your attention to this announcement and for your cooperation.


Information Technology Services Announces OneDrive

OneDrive (Microsoft's internet-based storage platform) is available for use with external (non-UofM) colleagues. This service will provide a solution for sharing documents with others while working on research, class projects, or administrative collaboration. Remember, use of this service should align with all UofM policies and guidelines. (Please see UM1691 Campus Data Security Policy and the ITS Data Storage Guidelines.)

To access OneDrive, visit the University of Memphis Office 365 Webmail site (authenticate using your UUID and password). Look for the App Launcher (9 tiles in a square) at the upper left of the screen (near "Office 365" logo). Select OneDrive and let the collaboration begin!

Our OneDrive documentation highlights the features of Office 365 - OneDrive. ITS Center for Teaching & Learning will provide documentation and training. Visit Learning Curve for a listing of trainings.


 illustration of sun The Daylight Experience is Here!

eCourseware now has a new look and feel. The Daylight user layout in eCourseware makes it easy to navigate courses. From the look and feel to how users interact with eCourseware, Daylight helps ensure the best possible experience. The process is simpler—whether it’s a faculty member creating a quiz or a student uploading an assignment. Its design, which features new fonts, layout and color scheme, invites users to dive right into their eCourseware experience. It is accessible to those using assistive technologies.

For training, videos, and updates, see our Daylight Page. 


ITS Launching New Wireless Access Pilot

Information Technology Services (ITS) is launching a new wireless access network pilot with an additional layer of security. Effective Aug. 14, uofm-secure will provide wireless users enhanced security for passwords and protection of University data. ITS welcomes your participation and cooperation in helping to keep both you and the University more secure with improved encryption. Existing UofM and uofm-guest wireless networks remain in place while the new uofm-secure network is tested. The need for two older networks will be addressed during the fall semester. 

To learn more visit our um-secure wireless page.


Common Solutions

Shorten Your Wait!

Your courses in eCourseware will no longer take 24-48 hours to be available! Yep, you read that right! You asked and we listened. You will have access to courses shortly after registration (or being assigned to a course) during the semester’s enrollment period.


Windows 10 is on the Way

windows10 logo

Change of any type can be somewhat apprehensive on behalf of the user. However, we've created a document that identifies the key differences between Windows 7 and Windows 10. While the basis of the operating system remains the same, many of the visual aspects and functionality have been enhanced. These enhancements result in a much more user-friendly design. Check out our document that explores and explains the differences between the two.


Office 365

The University of Memphis has an Office 365 Student Advantage Program available to Students, Faculty, and Staff. This plan allows users to install Word, Excel, PowerPoint, Outlook, and OneNote, on up to 5 personal devices. These devices can be PCs or Macs and office apps on other mobile devices including Windows tablets and iPads.

Infographic for installing on a PC

Infographic for installing on a MAC


TAF Lab Locations

See UofM Campus Map site  or Technology Resource Locator site for locations of TAF Labs


Using iPrint

iPrint is a wireless printing system that allows students to take advantage of printing services. These services are available at all Technology Access Fee (TAF) funded printers on campus. To find a list of the these areas, visit the Computer Labs/Smart Classrooms website.

iPrint website for a more in-depth set of directions and links to the system.


umMail Precautions

The University of Memphis uses Microsoft Office 365 (Outlook) as its standard, approved email service. Outlook provides a clear, unified view of emails, calendars, and contacts to keep your information and communication organized. Stay connected and go beyond basic email tasks. Outlook allows you to get more done, such as, journaling and document sharing.

Got a strange email? Check out this Infographic.


Save Your Course Work Forever

Save Your Course Work Forever with Binder. This app provides an effortless way to keep track of all of your course content and keep it forever! Binder is a free cross-platform app that makes it easy to store all your learning materials in one convenient place.

Want to learn more? Check out this Infographic.


myMemphis Training Videos

The myMemphis Portal is an online tool that allows you to access many University services from one location. In addition, the portal offers personalized content and individual customization.

Below are links to three videos created to learn navigation in myMemphis.

myMemphis Student Intro

myMemphis Student Page

myMemphis Online Page


System Requirements:

To view these guides, please note that Adobe Acrobat Reader will need to be installed on your system.

To access video content, please make sure your browser is up-to-date and supporting the latest version of Adobe Flash Player.

To check your system browser, use the What browser am I using? tool.

 

Additional Assistance

Connect with umTech via the Service Desk at 901.678.8888 or submit a Service Request.

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