Helping students find their technology edge.
Technology is moving at a crazy pace; we are here to help our students keep up and use technology to their advantage. You've come to the University to launch the career of your dreams, and technology will have a big part in achieving those goals. Whatever questions you might have about the various technologies being used on campus, just turn to the Service Desk. Call, come by, or chat online for help. You may also reference AskTom for self-help articles.
Important Announcement: Change in Password Reset Process
In an effort to enhance security of passwords and protect University data, ITS will implement a change in its Password Reset service. Effective immediately, the ITS Service Desk (Tier 1) will no longer, administratively, change passwords. All UofM affiliates (faculty, staff, students, alumni, former students, etc.) will be encouraged to visit the University's self-service Identity Management website located at https://iam.memphis.edu. Here, you can initialize your account, reset your password, retrieve your UUID, and answer your security questions to regain access to your account.
In addition, remember these important tips to ensure your data is secure:
• Never share your password with anyone. This includes a UofM employee, friend, or relative.
• Beware of phishing emails that attempt to lure you to malicious websites.
• Watch for email notifications about your password changing. If you did not change your password, please contact the Service Desk immediately.
• Never respond to an email request for your username and password, or any other request to "verify" your account.
For more information about IT security, please visit the ITS security website located
What technology is my instructor using or asking me to use?
eCourseware is our current learning management system. This technology is commonly used to store information, documents, and communication for your registered course(s). Look here to find your course syllabus, to email the instructor, submit an assignment, and much more.
Podcast Central, MediaSite, and Ensemble are all media services used for posting digital media content for instructional purposes. Your instructor may direct you to one of these to access MP3, MP4, flash content, videos, licensed movies, etc. Information on how to access and/or use these services may be found in your course syllabus. The Service Desk and AskTom can also help with questions.
Do you need to create a survey as an assignment for one of your courses? We use Qualtrics to create, distribute, and analyze surveys. Information on how to access and use this software can be found on the find solution page.
BlueJeans and umMeet (Adobe Connect) are used for web conferencing. If you're a member of a blended, hybrid, or fully online course, you may be directed to use one of these services for virtual meetings or collaborations. More information on these services can be found on the umMedia Services page.
Blogging anyone? The UofM provides a blog development solution through EduBlogs. There's a finesse to effective blogging. Check out the helpful tips on getting started and maintaining your blog.
Will I have to purchase any of the software listed above while I'm in school?
No. The software titles listed and referenced above are fully supported by the University. This means we help you learn how to use it, and we also provide access to it while you're a currently enrolled student with the UofM.
What hardware or software might my instructor ask me to use or buy?
Trying to determine if your current device or software will work, or if you should buy new, can be a tough task. Here are a few helpful tips to guide you in making your choice:
Most modern (<7 years old) computers, laptops, tablets, or mobile devices will perform sufficiently on our network. Older devices should be well maintained and free from viruses, spyware, adware, malware, and extra toolbars or search engines.
Is a clicker required for your course? Clickers are audience response tools used during your class. Instructors may use it to take attendance, capture in-class survey responses and more. Clickers should be purchased at the on-campus bookstore.
Depending on your program of study, you may be required to purchase specific hardware and/or software to successfully complete course/program requirements. These are normally communicated through your instructor.
You can find more information about recommendations on the Recommended Hardware/Software for Students page.
Are there places on (or off) campus I can use to access hardware and software?
Yes. The University provides access to over 1,300 computers to its students, using TAF funded, general purpose labs. These labs can be found in several buildings at each UofM campus and center.
In addition, we provide access to (25) software packages that can be accessed using our umApps software service. To use this service, you need a computer, Internet access, and an active account.
How can I stay "plugged in" to new and trending technologies?
Getting connected with us can help you stay informed about software updates and new and trending technologies. We have several ways to stay connected:
Facebook (Service Desk page)
Twitter (SD feed)
Browsing websites like this and the Service Desk